Richmond, Virginia, United States · Hybrid
Company:Marsh McLennan Agency Description: Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The indu…
Skills: Client Service, Account Management, Benefits Consulting, Market Strategy, Benchmarking
Richmond, Virginia, United States · On-site
$87k–$173k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Call Center Operations, Order Processing, KPI Management, Data Analysis, Team Leadership
Richmond, Virginia, United States · On-site
$85k–$100k/yr
Our associates celebrate lives. We celebrate our associates. Cremation Society of Virginia it is our mission to provide peace of mind through end of life planning, and our Licensed Funeral Directors help us achieve this …
Skills: Sales, Pre-arrangement Planning, Customer Service, Public Speaking, Interpersonal Communication
Richmond, Virginia, United States · On-site
Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences f…
Skills: Optical Management, Dispensing, Team Leadership, Customer Service, Prescription Interpretation
Richmond, Virginia, United States · On-site
Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called A…
Skills: Retail Management, Sales Operations, Inventory Management, Team Leadership, Customer Service
Richmond, Virginia, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer Service, Beverage Preparation, Cash Handling, Interpersonal Skills, Teamwork
Richmond, Virginia, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
Richmond, Virginia, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Task Delegation, Oral Communication
Richmond, Virginia, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Task Delegation
Richmond, Virginia, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Task Delegation
Symmetry Financial GroupRichmond, Virginia, United States · Remote OK
Location: Remote Position Job Type: Sales | Part-time | Full-time Making an Impact Build a Career That Changes Live Are you driven, personable, and motivated by the idea of making a real difference? If you're someone who…
Skills: Relationship Building, Client Service, Networking, Communication, Leadership
Richmond, Virginia, United States · On-site
Description JOB SUMMARY Responsible for overseeing and maintaining a reliable information systems infrastructure, emphasizing security and recoverability. Overseeing the deployment and maintenance of IT infrastructure an…
Skills: Tier 1 Support, Hardware Troubleshooting, Software Installation, Windows 10/11, MacOS
Richmond, Virginia, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer Service, Pharmacy Operations, Quality Assurance, Sales Support, Patient Care
Richmond, Virginia, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer Service, Beverage Preparation, Cash Handling, Interpersonal Skills, Teamwork
Richmond, Virginia, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
Richmond, Virginia, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer Service, Beverage Preparation, Cash Handling, Interpersonal Skills, Teamwork
Richmond, Virginia, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Team Leadership, Customer Service, Cash Handling, Food and Beverage Preparation, Task Delegation
Richmond, Virginia, United States · On-site
Description Adventure Tours is excited to announce full-time openings for Line Run Operators at our growing Richmond, VA location. In this role, you will operate our luxury motor coaches on long-distance routes connectin…
Skills: Motorcoach Operation, Customer Service, Vehicle Inspection, CDL Class B, Passenger Transport
Richmond, Virginia, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Consultative Sales, Smart Home Installation, IoT Device Integration, Technical Troubleshooting, Customer Education
Richmond, Virginia, United States · On-site
Job DetailsJob Location: Richmond VA - Richmond, VA 23226Position Type: Casual Part TimePOSITION SUMMARY: The Patient Care Coordinator II supports the clinic by helping to achieve revenue goals by attracting new patients…
Skills: Medical Billing, Patient Scheduling, Insurance Verification, EMR Systems, Customer Service
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Manage client accounts by resolving complex issues related to claims, billing, and eligibility while overseeing the full benefits renewal lifecycle. Lead the marketing process, drive carrier negotiations, and coordinate technological implementations to enhance the client experience.
Requires a bachelor's degree or equivalent experience and a minimum of three years of Benefits/HR experience. Proficiency in Microsoft Office and knowledge of risk management techniques and funding mechanisms are essential.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager – Employee Health & Benefits at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
As a Client Manager on our Employee Health & Benefits team, you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach. You will lead the marketing process by gathering RFP documents and exploring negotiation opportunities. Additionally, you will drive carrier negotiations and oversee technological implementations to ensure seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process. Collaboration with compliance resources will ensure adherence to regulations.
Your confidence in driving client strategy and engaging with decision-makers will be key – you will be responsible for overseeing the full benefits renewal lifecycle including monitoring deliverables. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.
We’d love to meet you if your professional track record includes these skills:
Bachelor's degree or equivalent work experience required
A minimum three years of Benefits/HR experience required
Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
These additional qualifications are a plus, but not required to apply:
3-6 years of experience in insurance broker space desired
Life & Health License or ability to obtain within 90 days
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work – minimum of 3 days in office each week
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]
#MMAEHB
#LI-Hybrid
#MMAMID
This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
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