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Full-time
high school
Posted 26d ago
~40 hrs/week
Responsibilities
The role focuses on providing high-quality customer service by welcoming guests, resolving queries, and managing the loyalty program. Additionally, the assistant is responsible for accurate cash desk operations, including processing orders, refunds, and exchanges.
Requirements
Candidates must possess a Grade 12/Matric qualification and have practical experience in a retail sales environment. Strong communication skills and the ability to accurately manage financial transactions are essential.
Full job description
Role Purpose
The main purpose of this role is to contribute to the overall success of the store by providing customers with accurate and relevant information, resolving queries to the best of your ability, and ensuring a consistently high level of customer satisfaction.
Key Responsibilities
Act as a host/hostess to welcome customers, provide information on products and services through various channels, resolve queries, and build strong customer relationships.
Accurately manage the cash desk, including processing orders, exchanges, refunds, and providing cash back on returned goods while recording all transactions.
Onboard customers to the loyalty program, recommend additional products, and ensure processes minimize waiting times and enhance service quality.
Ensure full compliance with internal control procedures and till policies while maintaining accurate records for all transactions.
Liaise with relevant departments regarding returned goods and escalate any identified risks or issues to management in a timely manner.
Qualifications and Experience
Grade 12 / Matric (essential)
Experience in a sales environment (retail) , with the ability to identify and act on upselling opportunities
Practical experience managing cash desk transactions (cash, refunds, exchanges) with full accuracy
Strong communication skills, conveying information clearly and with empathy
Ability to collaborate effectively within a team environment
Related keywords
RetailCashierCRMUpsellingCash DeskCustomer SatisfactionInternal Control ProceduresLoyalty ProgramRefundsExchanges
Leroy Merlin is a major player in the global DIY market.
We help people around the world with all their home improvement projects, from renovations and extensions, to decoration and repairs... We offer a wide range of DIY solutions that cover plumbing, lighting, heating, electricity, sanitation, security, cooking, gardening and much more.
At Leroy Merlin, we believe that people are at the heart of any business. This commitment, based on our Human First strategy, has allowed us to be regularly reward by the “Great Place to Work” Institute and "Top Employers" Institute in different countries.
Adapting to local markets and promoting partnerships are key drivers for Leroy Merlin. We believe that it's only by building long-lasting relationships that we can create value for everyone: our customers, co-workers, suppliers, local markets and stakeholders.
Offices: Rue Chanzy – Lezennes, Lille cedex 9, France 59712, FR · Avenida de la Vega, 2, Alcobendas, Community of Madrid 28108, ES · Rua Pascoal Pais 525, São Paulo, SP 04581-060, BR · aleja Jana Pawla II 82, Warsaw, MA 00-175, PL · Avenida Presidente Castelo Branco 6061, São Paulo, SP 05.034-000, BR
How many Customer Service & Support jobs are open in Pretoria, South Africa right now?
There are currently 73 open customer service & support positions in Pretoria, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pretoria, South Africa?
Companies currently hiring include Old Mutual South Africa, FirstRand Bank India, Leroy Merlin, Starbucks South Africa, MSX International, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pretoria, South Africa?
Yes — 2 of the 73 open customer service & support positions offer remote or hybrid work (1 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Pretoria, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.