Pretoria, Gauteng, South Africa · On-site
The main purpose of this position is to serve as the primary point of contact for the business regarding existing services, ensuring that all agreed-upon services are delivered according to requirements and that business…
Skills: IT Customer Relationship Management, Service Management, Stakeholder Management, IT Demand Planning, ICT Budgeting
Pretoria, Gauteng, South Africa · On-site
Join Our Starbucks Family as a Store Manager At Starbucks, we’re not just about brewing great coffee; we’re about great leaders, too. Immerse yourself in a community of connection, opportunity, and creativity, all stirre…
Skills: Leadership, Coaching, Supervisory Experience, Data Analysis, Forecasting
Pretoria, Gauteng, South Africa · On-site
Company Description We are seeking a proactive Call Centre Agent to be the crucial link between our customers and our busy workshop. In this role, you will play a direct part in maintaining our company's image and ensuri…
Skills: Call Centre Operations, Appointment Scheduling, Customer Relationship Management, Automotive Service Booking, Professional Communication
Pretoria, Gauteng, South Africa · On-site
$35k–$60k/mo
Company Description The Call Centre Manager is responsible for the overall leadership, performance, and strategic management of the MSXI Contact Centre. The role ensures the delivery of exceptional customer experiences, …
Skills: Contact Centre Operations, Workforce Planning, Performance Management, Stakeholder Management, Client Relationship Management
Pretoria, Gauteng, South Africa · On-site
About the role We are looking for a Sales and Marketing Manager with a strong emphasis on customer service and building strong client relationships. The role focuses on understanding customer needs, ensuring excellent se…
Skills: Sales Strategy, Customer Relationship Management, Negotiation, Analytical Skills, Problem-Solving
Pretoria, Gauteng, South Africa · On-site
$18k–$20k/mo
Company Description We are looking for an experienced Warranty Specialist in Menlyn in Pretoria, Gauteng to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrim…
Skills: Warranty Administration, Claims Processing, Automotive Industry Knowledge, DMS Software, Data Entry
Pretoria, Gauteng, South Africa • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Serve as the primary point of contact between the business and IT to ensure service delivery meets requirements and user expectations. Responsibilities include managing the ICT budget, monitoring operational activities, and overseeing the implementation of operational ICT projects.
Candidates must have a National Diploma in Information Technology and five to eight years of experience in IT customer relationship and service management. ITIL certification and experience in a technical IT environment are considered advantageous.
The main purpose of this position is to serve as the primary point of contact for the business regarding existing services, ensuring that all agreed-upon services are delivered according to requirements and that business end-user expectations and client satisfaction levels are met.
Detailed description
The successful candidate will be responsible for the following key performance areas:
Ensure that all business end-user requirements for information technology (IT) services are documented through service standards.
Ensure that all agreed IT services standards are met.
Monitor and report on day-to-day services delivered by the Business Solutions and Technology Department (BSTD) by monitoring operational activities within contracts to determine and resolve areas of non-delivery.
Participate and guide IT demand planning by compiling and managing the information and communications technology (ICT) budget for the South African Reserve Bank (SARB) departments, ensuring that their requirements are delivered according to specification.
Act as the primary liaison between service delivery and the business for existing and agreed-upon IT services.
Actively develop and enhance relationships with key stakeholders, manage their expectations and monitor satisfaction levels.
Take accountability for the implementation of operational ICT projects in partnership with the IT Project Management Office (PMO).
Stay informed about ICT trends and demonstrate a deep knowledge of the BSTD service catalogue in order to provide adequate and relevant services.
Demonstrate client departmental domain knowledge to ensure the delivery of fit-for-purpose solutions.
The SARB's purpose is to achieve & maintain price stability in the interest of balanced & sustainable economic growth.
The South African Reserve Bank (the SARB) is the central bank of the Republic of South Africa. It regards its primary goal in the South African economic system as "the achievement and maintenance of price stability". The South African Reserve Bank maintains that South Africa has a growing economy based on the principles of a market system, private and social initiative, effective competition and social fairness. It recognises, in the performance of its duties, the need to pursue balanced economic development and growth.
Offices: 370 Helen Joseph Street, Pretoria, 0001, 373 Madiba Street, Pretoria 0001, Tshwane, Gauteng 2712, ZA
There are currently 26 open customer service & support positions in Pretoria, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include FirstRand Bank India, MSX International, Starbucks South Africa, HireHawk Recruitment Services, Old Mutual South Africa, among others. Browse the listings above to see every active employer.
Yes — 3 of the 26 open customer service & support positions offer remote or hybrid work (3 remote, 0 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
