Plymouth, Michigan, United States · On-site
$55k–$68k/yr
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — packag…
Skills: Customer Relationship Management, Order Entry, Conflict Resolution, Inventory Management, Microsoft Word
Plymouth, Michigan, United States · On-site
$48k–$55k/yr
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — packag…
Skills: Customer Service, Order Entry, Microsoft Word, Microsoft Excel, Microsoft Outlook
Plymouth, Michigan, United States · Hybrid
The Tokai Rika Group is seeking an Account Representative for our Toyota team who has strong analytical skills as well as strong skills in dealing with commercial issues, planning, coordination and communication. \n Duti…
Skills: Analytical Skills, Commercial Negotiation, Planning, Coordination, Communication
Plymouth, Michigan, United States · On-site
$80k–$85k/yr
About Havis: Havis is at the forefront of revolutionizing industries by unlocking the full potential of technology to drive productivity and enhance safety through innovative mobility solutions. We take pride in being th…
Skills: Electrical Systems Troubleshooting, Electronic Systems Troubleshooting, Power Management, Computing Platforms, Technical Writing
Plymouth, Michigan, United States · On-site
$80k–$85k/yr
About Havis: Havis is at the forefront of revolutionizing industries by unlocking the full potential of technology to drive productivity and enhance safety through innovative mobility solutions. We take pride in being th…
Skills: Electrical Systems Troubleshooting, Electronic Systems Troubleshooting, Power Management, Computing Platforms, Technical Writing
Plymouth, Michigan, United States · Hybrid
Quick Snapshot The Inside Sales Manager will manage our inside account management team for the Great Lakes Area (GLA). The position will be based in Plymouth, MI and will be a hybrid job, working from home and in the off…
Skills: Sales management, Inside sales, Team leadership, Account management, Sales strategy
Plymouth, Michigan, United States · Hybrid
Quick Snapshot The Inside Sales Manager will manage our inside account management team for the Great Lakes Area (GLA). The position will be based in Plymouth, MI and will be a hybrid job, working from home and in the off…
Skills: Sales Management, B2B Sales, Account Management, Team Leadership, Sales Forecasting
Plymouth, Michigan, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
Plymouth, Michigan, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Adaptability, Communication, Critical Thinking, Problem Solving, Customer-Focused
Plymouth, Michigan, United States · On-site
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you…
Skills: P&L Management, Budgeting, Inventory Management, Customer Relationship Management, Performance Management
Plymouth, Michigan, United States · On-site
Schulte Hospitality Group is seeking a dynamic, service-oriented Banquet Captain to join our team at Saint Johns Resort! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hosp…
Skills: Leadership, Time Management, Verbal Communication, Customer Service, Staff Supervision
Plymouth, Michigan, United States · On-site
$33/hr–$40/hr
Job DetailsJob Location: Gosiger Michigan - Plymouth, MI 48170POSITION SUMMARY: Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at c…
Skills: CNC Troubleshooting, Machine Tool Installation, Preventative Maintenance, Problem Solving, Customer Training
Plymouth, Michigan, United States · On-site
Schulte Companies is seeking an energetic, experienced, and hands on Corporate Sales Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude …
Skills: Corporate Sales, Account Management, Cold Calling, Contract Negotiation, Revenue Management
Plymouth, Michigan, United States · On-site
Field Mechanical Technician - Plymouth, Michigan Discover your potential. Pursue your passion. Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developi…
Skills: Mechanical Installation, Electrical Installation, Hydraulic Schematics, Electro-mechanical Troubleshooting, Root Cause Analysis
Plymouth, Michigan, United States · On-site
Job DetailsLevel: ExperiencedJob Location: Plymouth, MI 48170Position Type: Full TimeEducation Level: High School or GEDTravel Percentage: Up to 25%Job Shift: DayJob Category: Sales & MarketingThe Area Route Manager (ARM…
Skills: Route Management, Sales Penetration, Team Leadership, Customer Retention, Business Planning
Plymouth, Michigan, United States · On-site
Job DetailsJob Location: Plymouth - Plymouth, MI 48170Education Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: GroceryWestborn Market | Cashier Job Title: Customer Service Associate Department: Fron…
Skills: POS System Operation, Cash Handling, Customer Service, Basic Mathematics, Product Knowledge
Plymouth, Michigan, United States · On-site
Job DetailsJob Location: Plymouth - Plymouth, MI 48170Education Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: GroceryWestborn Market | Bakery Associate Job Title: Bakery Associate Department: Baker…
Skills: Baking, Customer Service, Product Knowledge, Food Safety, Commercial Baking Equipment
Plymouth, Michigan, United States · On-site
Job DetailsJob Location: Plymouth - Plymouth, MI 48170Westborn Market | Produce Associate Job Title: Produce Associate Department: Produce Exemption Status: Non-Exempt Reports to: Produce Manager, Store Director, Produce…
Skills: Stocking, Inventory Rotation, Customer Service, Food Safety, Equipment Operation
Plymouth, Michigan, United States · On-site
Job DetailsJob Location: Plymouth - Plymouth, MI 48170Westborn Market | Prepared Foods Associate Job Title: Prepared Foods Associate Department: Prepared Foods Exemption Status: Non-exempt Reports to: Prepared Foods Mana…
Skills: Customer Service, Product Knowledge, Food Packaging, Merchandising, Inventory Rotation
Plymouth, Michigan, United States · On-site
Job DetailsJob Location: Plymouth - Plymouth, MI 48170Westborn Market | Meat Associate Job Title: Meat Associate Department: Meat Exemption Status: Non-exempt Reports to: Meat Manager About Us: Westborn Market started sm…
Skills: Customer Service, Food Safety, Knife Handling, Meat Slicing, Inventory Rotation
Plymouth, Michigan, United States • On-site
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The Senior Customer Service Representative manages complex customer accounts, processes orders, and coordinates with internal departments to ensure on-time delivery. They are also responsible for resolving billing disputes, managing inventory levels, and handling customer complaints.
A high school diploma and at least five years of customer service experience with order entry systems are required. Proficiency in Microsoft Office and a strong ability to build business relationships are essential.
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.
PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
Maintain organized customer files.
Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.
Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.
May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.
BASIC REQUIREMENTS:
Education equivalent to high school diploma required.
Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook
PREFERRED REQUIREMENTS:
Associates degree or college accounting coursework.
Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.
Previous experience using an automated order entry system.
KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer expectations.
The ability to network and build relationships with individuals of various experience and corporate positions.
Strong active listening and evaluating skills.
Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.
Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
Able to work flexible hours or overtime as needed.
COMPENSATION AND BENEFITS
PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.
PCA is the third-largest producer of containerboard in the United States and a leading producer of uncoated freesheet in North America. PCA’s net sales for 2025 were $9 billion. The company’s corporate headquarters are located in Lake Forest, Illinois. We have approximately 16,800 employees with operations throughout the United States including ten mills and 91 corrugated product plants & related facilities. PCA’s Paper segment operates under the trade name Boise Paper, a Division of Packaging Corporation of America. We manufacture and sell white papers, including both commodity and specialty papers. PCA combines great products with a creative and knowledgeable total-service team to provide ideas and solutions for any packaging need: "When you choose Packaging Corporation of America, you work with people who do the right things for each other and for our customers. We believe in utilizing the power of strong collaborative relationships, bound by the trust we have earned, to deliver innovative packaging solutions and an outstanding service experience."
Offices: 1 N Field Ct, Lake Forest, Illinois 60045, US
There are currently 104 open customer service & support positions in Plymouth, MI listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Schulte Hospitality Group, Bildon Parts & Service, Westborn Market, United Road Services, American Furukawa Inc., among others. Browse the listings above to see every active employer.
Yes — 14 of the 104 open customer service & support positions offer remote or hybrid work (1 remote, 13 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
