Plymouth, Michigan, United States · Hybrid
Work Situation This will be a hybrid work situation, with a 25% in-office expectation (at least 6 days per month). Our office location is: 41100 Plymouth Rd Ste 170 - Plymouth, MI 48170. Candidates need to be local to th…
Skills: Account Management, Inside Sales, Customer Retention, Negotiation, Upselling
Plymouth, Michigan, United States · Hybrid
Work Situation This will be a hybrid work situation, with a 25% in-office expectation (at least 6 days per month). Our office location is: 41100 Plymouth Rd Ste 170 - Plymouth, MI 48170. Candidates need to be local to th…
Skills: Sales, Customer retention, Negotiation, Account management, Inside sales
Plymouth, Michigan, United States · Hybrid
Who We Are Alliance Franchise Brands LLC is the franchisor of approximately 600 locations across North America operating the company’s brands: Allegra Marketing Print Mail, Image360, Signs Now, Signs By Tomorrow, K…
Skills: Business Systems Support, QuickBooks, CoreBridge, Profit Mastery, Financial Analysis
Plymouth, Michigan, United States · On-site
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values colla…
Skills: Lead Qualification, BANT, MEDDICC, CRM Management, Lead Nurturing
Plymouth, Michigan, United States · On-site
Schulte Hospitality Group is seeking a dynamic, service-oriented Public Area Attendant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be resp…
Skills: Cleaning, Customer Service, Verbal Communication, Teamwork, Time Management
Plymouth, Michigan, United States · On-site
Schulte Boutique + Lifestyle is seeking a dynamic, service-oriented Player Services Associate to join our team at Saint Johns Resort! SBL is an organization whose success is rooted in its service culture. Our mission is …
Skills: Customer Service, Communication, Point Of Sale, Microsoft Excel, Microsoft Word
Plymouth, Michigan, United States · On-site
Schulte Hospitality Group is seeking an energetic, experienced, and hands on Pro Shop Associate to join our team at Saint Johns Resort! SHG is an organization whose success is rooted in its service culture. Our mission i…
Skills: Customer Service, Communication Skills, Payment Processing, Reservation Management, Merchandise Handling
Plymouth, Michigan, United States · On-site
$14/hr
Job DetailsJob Location: Plymouth, MI 48170Salary Range: $14.50 HourlyJob Shift: FT: 10p-6aWe are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providin…
Skills: Customer Service, Phone Etiquette, Facility Maintenance, Sales, Communication
Plymouth, Michigan, United States · On-site
Working at Freudenberg: We will wow your world! Responsibilities: Lead all commercial activities within assigned accounts, including new customer acquisition, business development, pricing strategy, issue resolution, and…
Skills: Account Management, Business Development, Pricing Strategy, Conflict Resolution, Value Selling
Plymouth, Michigan, United States · On-site
$24/hr–$30/hr
Summary: This position is responsible for specific customer(s) assigned by Logistics Supervisor and coordinates efforts of production departments, determines logistic support sequences and time phasing, and directly inte…
Skills: Logistics Coordination, ERP Systems, EDI, Inventory Management, Material Flow
Plymouth, Michigan, United States · On-site
Dealership:L0418 Suburban Cadillac of Plymouth BDC AdministratorSuburban Cadillac of Plymouth Hiring Immediately | Customer-Focused Opportunity | Career Growth in Automotive Suburban Cadillac of Plymouth is looking for a…
Skills: Communication Skills, Customer Service, CRM Systems, Appointment Scheduling, Organization
Plymouth, Michigan, United States · Hybrid
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values colla…
Skills: B2B Sales, Account Management, CRM, SAP, Customer Relationship Management
Plymouth, Michigan, United States · On-site
Commercial Refrigeration Service Technician Overview Bildon Parts & Service is looking for a Commercial Refrigeration Service Technician responsible for troubleshooting, diagnosing, and repairing commercial refrigeration…
Skills: Troubleshooting, Diagnostics, Commercial Refrigeration Repair, Preventative Maintenance, Electrical Skills
Plymouth, Michigan, United States · On-site
Commercial Refrigeration Service Technician Overview Bildon Parts & Service is looking for a Commercial Refrigeration Service Technician responsible for troubleshooting, diagnosing, and repairing commercial refrigeration…
Skills: Troubleshooting, Diagnostics, Commercial Refrigeration Repair, Preventative Maintenance, Electrical Skills
Plymouth, Michigan, United States · On-site
Commercial Cooking Equipment Service Technician Overview Bildon Parts & Service is looking for a Commercial Cooking Equipment Service Technician responsible for troubleshooting, diagnosing, and repairing commercial kitch…
Skills: Troubleshooting, Equipment Diagnosis, Preventative Maintenance, Electrical Skills, Electronic Skills
Plymouth, Michigan, United States · On-site
Commercial Cooking Equipment Service Technician Overview Bildon Parts & Service is looking for a Commercial Cooking Equipment Service Technician responsible for troubleshooting, diagnosing, and repairing commercial kitch…
Skills: Troubleshooting, Equipment Diagnosis, Preventative Maintenance, Electrical Skills, Electronic Skills
Plymouth, Michigan, United States · Hybrid
$82k/yr
Our Purpose To create joy and ignite Michiganders’ Impossible Dreams. Shared Commitments At orsa, our commitments start with our purpose and are guided by our vibrantly lived values. We walk together toward strateg…
Skills: Indirect Auto Finance, B2B Sales, Consumer Credit Underwriting, Fair Lending Compliance, Stakeholder Relationship Management
Plymouth, Michigan, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Plymouth, Michigan, United States · On-site
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended…
Skills: Consultative Sales, Financial Needs Assessment, Cross-selling, Customer Relationship Management, Risk Management
Ann Arbor, Michigan, United States · On-site
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer servi…
Skills: Customer Service, Cash Handling, Risk Management, Relationship Building, Problem Resolution
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The role focuses on retaining and growing a book of small to medium business customers through inbound and outbound calls. Key duties include preventing cancellations, securing updated service agreements, and upselling new business opportunities.
Candidates must have a high school diploma or GED and at least one year of experience in B2B account management, inside sales, or customer service with a sales component. Strong organizational skills and proficiency with CRM tools like Salesforce are required.
This will be a hybrid work situation, with a 25% in-office expectation (at least 6 days per month). Our office location is: 41100 Plymouth Rd Ste 170 - Plymouth, MI 48170. Candidates need to be local to the area. The work schedule is Mon-Fri 8am-5pm.
In this position, you will become a retention expert! You’ll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, utilizing new technology to facilitate the outreach process. You will learn effective negotiation techniques that will enable you to “Save, secure, and convert” customers who want to cancel their contracts with us, while also upselling and closing new business when the opportunity arises.
You are extremely organized and have an innate ability to multi-task effectively. You love using the phone. You love to not only talk with people but want to truly help them. We’re looking for a customer champion - someone who wants to listen to their needs and find ways that we can continue to service them better than anyone else in the industry.
Job Summary
The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.
Essential Duties and Responsibilities
Qualifications
Required Qualifications:
High School Diploma or GED (accredited)
1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Benefits
You’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability. We have a great Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), generous vacation and sick time, and we’ll also help pay for continuing your education!
If this sounds like the opportunity that you have been looking for, please click Apply.
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive. WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
Offices: 800 Capitol St, Suite 3000, Houston, Texas 77002, US
There are currently 104 open customer service & support positions in Plymouth, MI listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Schulte Hospitality Group, Bildon Parts & Service, Westborn Market, United Road Services, American Furukawa Inc., among others. Browse the listings above to see every active employer.
Yes — 14 of the 104 open customer service & support positions offer remote or hybrid work (1 remote, 13 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
