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Full-time
bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
Manage property claims through virtual inspections and AI tools to assess damages and write accurate estimates. Coordinate with insured parties, vendors, and business partners to resolve losses while adhering to regulatory fair claims practices.
Requirements
Requires 2+ years of professional experience in property claims and 2+ years of corporate customer service experience. A bachelor's degree is preferred, and candidates must obtain a resident or designated home state adjusters license.
Full job description
Senior Property Claims Examiner – Virtual Property Team Adjuster
Description
We are seeking a Property Claims Senior Examiner to join our Virtual Property Desk team, handling claims throughout North America. This role is based in Phoenix, AZ, and requires in-office work at our Phoenix Claims Center. The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve property losses. The successful candidate will be comfortable working in a digitally enabled environment, adaptable to change, and committed to delivering best-in-class customer experience through innovation, accuracy, and efficiency.
Who are we looking for?
Successful professionals at Chubb come from many backgrounds and experiences and bring that rich diversity with them to our company. They also have some things in common, and these attributes will lead to your success at Chubb.
Results orientation: a demonstrated ability to meet commitments under pressure
Practical intellectual adaptability: capable and successful at adapting to new knowledge
Personal capacity: accepting and welcoming of additional responsibility over time
Communication skills: an ability to communicate successfully in various settings
Interpersonal/team skills with an ability to work effectively with colleagues at all levels
Self-leadership: an ability to take full ownership of work and show initiative as needed
Client focused: understanding of the needs of customers and clients
Work ethic: Demonstrates a strong commitment to diligence and consistently maintains high ethical standards.
Responsibilities:
Analyze initial reports and promptly reach out to insured parties with a high priority on first day contact.
Manage property claims conducting virtual inspections, utilizing AI, and other virtual tools along with utilization of approved vendors to fully assess and adjust property losses.
Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.
Effectively evaluate contract language and identify coverage issues
Promptly and appropriately develop the claim file to provide accurate and timely investigation and loss analysis
Maintain an active file diary to move file toward resolution
Utilize digital technology to evaluate damage and scope and estimate virtually (e.g., using PLNAR) and compose estimates (e.g., Cotality Claim estimating platform).
Recognize and pursue recovery
Adhere to all statutory and regulatory fair claims practices.
Recognize and identify potential fraudulent claims.
Effectively control the use, work product, and expenses of outside vendors.
Effectively evaluate claim facts and negotiate claim settlements.
Be available for on call rotation during weekends and weekdays during times of heavy volume
Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
Establish and maintain rapport with business partners including insureds, agents, and underwriters
Provide best in class service to a diverse client base that results highly satisfied clients
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司,業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市(紐約證券交易所:CB),為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室,全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲,安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場,並在中國設有合資企業。安達人壽自1976年踏足香港,並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求,安達人壽香港(安達人壽保險有限公司)透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
Life InsuranceSavings InsuranceAccident & Health InsuranceMedical InsuranceInvestment InsuranceEducation InsuranceRetirement PlanningWealth Management Solutionsand Commercial Insurance
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