Phoenix, Arizona, United States · On-site
The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients’ accounts across our People Solutions team. Position responsibilities • Services designated book of bu…
Skills: Customer Service, Account Management, Employee Benefits Administration, Benefit Benchmarking, Microsoft Office Suite
Phoenix, Arizona, United States · On-site
The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients’ accounts across our People Solutions team. Position responsibilities • Services designated book of bu…
Skills: Customer Service, Account Management, Employee Benefits Administration, Benefit Benchmarking, Compliance Monitoring
Phoenix, Arizona, United States · On-site
The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients’ accounts across our People Solutions team. Position responsibilities • Services designated book of bu…
Skills: Customer Service, Account Management, Employee Benefits Administration, Benefit Benchmarking, Compliance
Phoenix, Arizona, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: Leasing, Marketing, Resident Relations, Lead Management Software, Fair Housing Compliance
Phoenix, Arizona, United States · On-site
Requisition ID: 934751 Store #: 005657 LensCrafters Position:Part-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Customer Service, Sales, Optical Care, POS System Operation, Patient Scheduling
Phoenix, Arizona, United States · On-site
Job description Sales: Exceed monthly sales quotas. Deliver complete, high quality sales that exceed the company's benchmark on key metrics. Drive sales of preferred handsets, rate plans, features and accessories, per co…
Skills: Sales, Customer Service, Inventory Management, Cash Handling, Retail Operations
Phoenix, Arizona, United States · On-site
Job Description Join our team as a Delivery Driver at our Phoenix location (7710 W Lower Buckeye)! We're looking for friendly, efficient, and customer-focused individuals to ensure our customers receive their orders prom…
Skills: Delivery, Customer Service, Cash Handling, Time Management, Navigation
Phoenix, Arizona, United States · On-site
$17/hr–$19/hr
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosp…
Skills: Customer Service, Cashiering, Inventory Management, Merchandising, Point-of-Sale Systems
Phoenix, Arizona, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
Phoenix, Arizona, United States · On-site
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer service, Retail sales, Plumbing knowledge, Merchandising, Computer literacy
Phoenix, Arizona, United States · On-site
Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Billing and Revenue Cycle Shift: Day Department: Patient Collections-Self Pay Monday through Friday 8:00 AM to 4:30 PM. Great care starts wit…
Skills: Customer Service, Healthcare Collections, Medical Terminology, Medical Insurance Adjudication, Patient Liability
Phoenix, Arizona, United States · On-site
Job DetailsJob Location: Phoenix-Tatum - Phoenix, AZ 85028Position Type: Full TimeSECTION 1: Job Summary (Summary of the basic functions of the position) The Medical Assistant is to provide assistance to the licensed-med…
Skills: Medical Terminology, Sterile Technique, Patient Care, Vital Signs Measurement, Phlebotomy
Phoenix, Arizona, United States · On-site
Job DetailsJob Location: Phoenix, AZ 85033THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone …
Skills: Customer Service, Member Enrollment, Facility Maintenance, Communication, Leadership
Phoenix, Arizona, United States · On-site
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. …
Skills: Project Management, Strategic Planning, Vendor Negotiation, Financial Management, Technical Specification Interpretation
Phoenix, Arizona, United States · On-site
Store 2705287: 4801 E Elliot Rd, Phoenix, Arizona 85044 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service Representative We want you to join our team as a Customer Se…
Skills: Customer Service, Cashiering, Sales, Communication, Problem Solving
Phoenix, Arizona, United States · On-site
Store 2709192: 4135 W Anthem Way, Phoenix, Arizona 85085 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer S…
Skills: Customer Service, Cashiering, Sales, Communication, Problem Solving
Phoenix, Arizona, United States · On-site
Primary City/State: Various Locations – Phoenix, AZ Category: Administrative Support Shift: Evening Department: Central Communications Varied Hours/Varied Days Great care starts with great people. (Like you.) At HonorHea…
Skills: PBX Operation, Security Dispatching, Customer Service, Emergency Response, Surveillance Monitoring
Phoenix, Arizona, United States · On-site
Heitek Automation, a SunSource company, is a leading provider of industrial automation components and integrated solutions. With decades of experience across industries including medical, life sciences, machine building,…
Skills: Leadership, Communication, Strategic Thinking, Problem Solving, Decision Making
Phoenix, Arizona, United States · On-site
Job DetailsJob Location: Phoenix, AZ 85015THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone …
Skills: Customer Service, Member Enrollment, Communication, Leadership, Facility Maintenance
Phoenix, Arizona, United States · On-site
Store 2709189: 3502 W Anthem Way, Phoenix, Arizona 85086 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer S…
Skills: Customer Service, Cashiering, Sales, Communication, Problem Solving
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The Account Manager provides high-level customer service by managing a book of business related to employee benefits, including marketing and claim issues. Key duties include conducting benchmarking studies, facilitating vendor quotes, and leading open enrollment presentations for clients.
Candidates must have a Bachelor's degree in Business Administration or equivalent experience and at least 2 years of client services experience in employee benefits. Proficiency in Microsoft Office and a strong understanding of industry trends and government regulations are required.
The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients’ accounts across our People Solutions team.
Position responsibilities
• Services designated book of business as relating to marketing, assisting with claim issues, and administration
• Responds to Client’s inquiries and maintains documentation of Client communications, existing issues, and issue resolutions
• Supports implementation or transition of new/existing lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier
• Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed
• Conducts and creates benefit benchmarking studies, design plan comparison reports, and Client presentation materials
• Obtains policy, then conducts a contract comparison to ensure completeness
• Schedules necessary Client meetings and generates materials for Client presentations and meetings, including all material and on-site meetings involved with the benefit enrollment life cycle
• Reviews the employee notice packets and other compliance communications as needed
• Provides benefits administration support to Client’s Human Resources team
• Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.
• Overall responsibility for managing updates to Client employee facing communications
• Prepare and conduct open enrollment presentations and meetings
• Knowledge of government compliance/regulations to educate Client and respond to client inquiries. Mentors and trains Account Administrator
• Performs other responsibilities and duties as needed
#LI-OE1
Position qualifications
Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Typically 2+ years of related Client services experience is required
Company or agency experience in employee benefits required
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal and interpersonal communication skills required
Understands industry trends and governmental regulations
Ability to delegate tasks effectively
Ability to complete continuing education requirements as needed
Ability to attend company, department, and team meetings as required, including industry training sessions
Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
Ability to efficiently organize work and manage time in order to meet deadlines
Ability to travel by automobile and aircraft
Ability to work on a computer for a prolonged amount of time
Ability to work outside of normal business hours as needed
Legally able to work in the United States
This position may be eligible for annual discretionary bonus consideration.
Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.
What makes Lockton stand apart is also what makes us better: independence. Our private ownership empowers our nearly 15,000 Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, we deliver the deep understanding needed to accomplish remarkable results.
Offices: Global, US · 2100 Ross Ave, Dallas, Texas 75201, US · 7650 Edinborough Way, Suite 100, Edina, Minnesota 55435, US · 640 Taylor St, Suite 1450, Fort Worth, Texas 76102, US · 3657 Briarpark Dr, Suite 700, Houston, Texas 77042, US
There are currently 4,650 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
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