Job Title: Service Coordinator Department: Phoenix Dining Room Reports To: Phoenix Dining Room Shelter Manager FLSA Status: Non-Exempt Safety Sensitive: Yes Position Summary The Service Coordinator works at SVdP’s …
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$18/hr–$22/hr
Full-time
high school
Posted 47d ago
~40 hrs/week
Responsibilities
The Service Coordinator supports daily shelter operations by maintaining a safe and welcoming environment for residents while assisting with intake, meal service, and resource connections. They are responsible for monitoring facility safety, de-escalating conflicts, and maintaining accurate electronic records.
Requirements
Candidates must have a high school diploma or GED and at least six months of experience in social services or patient care. Additionally, the role requires a Level One Fingerprint Card and the ability to perform physical tasks such as lifting 50+ pounds.
Full job description
Job Title: Service Coordinator
Department: Phoenix Dining Room
Reports To: Phoenix Dining Room Shelter Manager
FLSA Status: Non-Exempt
Safety Sensitive: Yes
Position Summary
The Service Coordinator works at SVdP’s shelter / Interim Housing Communities to support daily shelter operations, maintaining a safe, welcoming, dignified space for residents. The ultimate goal of the program is to help residents heal from the trauma of homelessness and move forward to more stable and sustainable housing situations.
This individual will partner with other personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency. This individual is calm, caring, kind, organized, dependable, able to help during stressful situations, and able to work well with many different people. The candidate must be prepared to navigate professional boundaries with clients/guests/residents, manage the emotional challenges of working in a high-needs environment, and demonstrate reliability in attendance. This role requires emotional resilience, self-awareness, and a strong commitment to showing up consistently for our guests and teammates.
Key Responsibilities
Resident Support & Shelter Operations:
Welcome, orient, and support residents during intake, stay, and exit; assist with move-in/move-out and connections to resources
Maintain accurate electronic records according to approved procedures
Monitor space to ensure safety, cleanliness, dignity, and a respectful environment
Assist with meal service, distribution/inventory/tracking of supplies, and preparation/disassembly of spaces for residents. Note: The specifics of these duties vary based on location.
Use the 10–4 Customer Service Rule when interacting with guests, volunteers, staff
Safety & Crisis Response:
Identify safety concerns, promptly clean up and report hazards, complete and report on required safety checks
De-escalate conflicts and assist with emergencies as needed
Complete timely and accurate incident reports
Team & Leadership Support
Work collaboratively with staff, partners, and volunteers; support volunteers and new staff as needed
Participate in shift communication, trainings, meetings, and special events
Additional Duties
Maintain cleanliness and organization of sleeping areas, restrooms, common spaces, and work areas
Support SVdP’s culture of “Let None Be Lost”, welcoming volunteers and guests
Complete other tasks assigned by supervisor
Skills and Abilities
Communication: ability to read, comprehend, speak and write clearly in English
Can stay calm during emergencies
Basic computer skills, including navigating the internet, using Microsoft Outlook, ability to learn and use databases
Compassionate customer service and good teamwork
Minimum Hiring Requirements
High school diploma or GED
At least six months working in social services or patient care
Must have Level One Fingerprint Card by Day One of employment
CPR/First Aid within 90 days of hire
Physical Requirements
Able to stand, walk, bend, reach, and lift 50+ pounds
Hourly Pay
Starting Pay: $18/hour
Overnight Differential: +$1.00/hour (10pm–6am)
Level 1 (starting $18/hour): General professionalism (Entry/Familiarity)
Learns and practices good customer service (using 10–4 Rule / skills checklist)
Demonstrates ability to perform basic shelter tasks including intake, meals, set up/take down, cleaning, safety checks, and completing required documentation. Mastery of these skills within 6 months – 1 year
Familiar with resources and asks for help when unsure
Learns and follows SVdP procedures during emergencies
Obtains/passes all required training, including learning de-escalation, CPI, and triage techniques
Ability to take on some shift-supervisor tasks when needed, including sound and quick decision-making in supervisor’s absence
Takes on/leads special projects or tasks, such as safety committee representative, departmental cross-training, etc
Builds community partnerships to find resources to best serve our guests
Seeks out ways to decrease expenses, helping to monitor budget alignment
Excellent written and verbal communication skills with little to no misunderstandings as a result of communication
Minimal mistakes with technology, project and administrative details
Ability to run a guest training/orientation with a lesson plan and keep participant records
Training Menu (Attachment)
All Programs Require:
CPR, First Aid, Triage
Crisis Prevention and Intervention (CPI)
Trauma & Poverty Informed Care
Mental Health First Aid, including Suicide Risk Assessment and Safety Planning
Overdose Prevention, Recognition, and Response
Professional Boundaries
Mandated reporting
Additional IHC Required Trainings:
Motivational Interviewing
Workplace Safety:
Bloodborne Pathogens
Preventing and Responding to Sharps Injuries
Hazardous Chemicals: SDS and Labels
Basics of Personal Protective Equipment
Fire Safety
Cultural Competence
HIPAA: Basics
Writing Incident Reports
Additional training opportunities to move up SC levels, as relevant:
Volunteer Engagement
Behavioral health
SVdP Media
Substance abuse
Stages of change
OFE (Ozanam Formation Experience)
Poverty Immersion experience
Project Management
About St. Vincent de Paul:
The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion. As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an equal opportunity employer. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.
Equal Opportunity Employer including Disability and Veterans
Related keywords
Service CoordinatorShelter OperationsSocial ServicesPatient CareCrisis ResponseDe-escalationFingerprint CardCPRFirst AidTrauma-informed CareMental Health First AidIncident ReportingCustomer ServiceMicrosoft OutlookDatabase ManagementSafety Checks
Working to feed, clothe, house, and heal 5 million people in need every year
Industry
Non-profit Organization Management
Company size
11-50 employees
Founded
1845
Headquarters
St. Louis, Missouri
LinkedIn followers
3,014
Total funding
$10K
SVdP USA harnesses the power of community and partnerships to feed, clothe, house and heal individuals and families who have nowhere else to turn for help. Our 90,000 volunteer members – known as Vincentians – are women and men compelled by our Catholic Christian faith to serve those who are needy and suffering.
Vincentians serve more than 5 million people annually in rural, suburban, and urban communities across the United States, providing more than $1.7 billion in aid.
From rental assistance and homelessness prevention, to thrift stores and food pantries, to disaster recovery and charitable pharmacies, we share our time and treasure with those who need help and hope. We believe EVERYONE deserves a fair chance at a bright future, regardless of income or life circumstances.
Offices: 66 Progress Pkwy, St. Louis, Missouri 63043, US
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,675 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Albertsons Companies, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 464 of the 4675 open customer service & support positions offer remote or hybrid work (186 remote, 278 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.