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Customer Service Representative II , Phoenix, AZ (Hybrid)
Phoenix, Arizona, United States · Hybrid
Mid level
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Description POSITION SUMMARY This position is an in-office role and requires to be based near one of our locations as well as being comfortable with 50% travel time: Phoenix, Arizona; Tucker, Georgia; Pearland, Texas; or…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 46d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
Provide prompt and professional service to customers by processing orders, handling inquiries, and managing invoicing. Responsible for loading/unloading vehicles, replenishing stock, and maintaining a clean work environment.
Requirements
Requires the physical ability to lift up to 75 pounds and operate a forklift. Basic knowledge of heating, air conditioning, and refrigeration is required along with proficiency in using office computers.
Full job description
Overview
Provide customers with prompt, knowledgeable, and courteous service.
Responsibilities
Essential Job Functions
Greet customers promptly and courteously by name (if known)
Answer telephones promptly and courteously identifying yourself and the company
Provide professional and knowledgeable assistance to customers
Provide accurate and timely execution of customer’s orders, requests and other services
Enhance customer orders by asking if other products are needed that were not specifically requested
Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
Load and unload company, customer and outside carrier vehicles using proper equipment
Break down and put away stock
Regular and punctual attendance
Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed
Other Job Functions
Follow-through/follow-up on promises and commitments made to customers
Make deliveries as needed
Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
Perform related jobs as required
Qualifications
Physical Demands
Requires moving, lifting, and carrying up to 75 pounds
Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
Requires exposure to chemicals and solvents
Requires manual dexterity and eye-hand coordination for data input
Skills and Abilities
Ability to cross-reference and recommend substitute products
Ability to get along with customers and other employees, follow directions and work under pressure
Equipment
Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
Fork lift
Education/Knowledge
Basic knowledge of heating, air conditioning and refrigeration
Learn and understand United’s product offering as well as rest of industry
Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.
Work Conditions
Overtime required during off-season and mandatory during season and inventory
We are one of the largest distributors of HVAC/R products in North America, focused on exceptional customer service.
Industry
Wholesale
Company size
1,001-5,000 employees
Founded
1947
Headquarters
Philadelphia, Pennsylvania
LinkedIn followers
27,596
United Refrigeration Inc. is one of the largest distributors of refrigeration, air conditioning and heating parts and equipment in North America. Founded in 1947 in Philadelphia, United Refrigeration now has locations in the United States and Canada.
United Refrigeration carries all brand name products by top manufacturers such as Arcoaire, Bally Refrigerated Boxes, Continental Refrigerator, Copeland, Daikin, Danfoss, Drake Refrigeration, Heatcraft, Honeywell, Hussmann, Johnson Controls, Keeprite Refrigeration, Manitowoc, National Comfort Products, National Refrigerants, Sporlan Valve, Standard Refrigeration, Tecumseh, Trenton Refrigeration and many others.
Throughout their many years in business, United Refrigeration Inc. has grown to be a trusted name among mechanical contractors, supermarkets, small entrepreneurs, service mechanics and large industrials, providing prompt, comprehensive service, and focusing on the customer's individual HVAC/R needs.
United Refrigeration Quick Overview:
- Over 400 locations in North America
- Locations in 45 states and Canada
- Complete base of HVAC/R product offering
- Strategically placed distribution warehouses throughout the country
- Fully stocked stores for immediate pickup
- International and export services available
- Brand name HVAC/R products by top-of-the-line manufacturers
- Prompt, comprehensive and technical service by knowledgeable personnel
Offices: 11401 Roosevelt blvd., Philadelphia, Pennsylvania 19154, US · Philadelphia, us
RefrigerationAir ConditioningHeatingVentilationConstructionService PartsCompressorsMotorsCustomer ServiceTechnical Support
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,675 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Albertsons Companies, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 460 of the 4675 open customer service & support positions offer remote or hybrid work (185 remote, 275 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.