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$40k–$80k/yr
Full-time
Paid Time Off, Paid Holidays, Health Benefits, 401k Match
Posted 45d ago
~40 hrs/week
Responsibilities
The Service Advisor manages the flow of service work through the department to ensure quality repairs and professional communication. Key duties include maintaining the electronic dispatch system, preparing estimates, and coordinating parts requirements.
Requirements
Candidates should possess a high degree of technical product knowledge and strong communication skills. A background check, drug test, and a team-player attitude are required, with bilingual skills preferred.
Full job description
Be the Trusted Connection Between Our Customers and Our Technicians.
At RWC Group, our Service Advisors are more than schedulers—they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building relationships, this is an opportunity to make a real impact every day.
As a Service Advisor, you'll guide customers through the repair process from start to finish, ensuring their commercial trucks and buses receive the highest level of care while keeping communication clear, repairs on track, and customers informed every step of the way.
What You'll Do
Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
Listen to customer concerns and accurately document repair needs.
Coordinate repair orders and communicate with technicians to keep work moving efficiently.
Provide repair recommendations, estimates, and timely status updates.
Help maximize shop productivity by effectively managing repair flow and technician schedules.
Coordinate parts and warranty requirements to ensure timely repairs.
Resolve customer concerns with professionalism and a customer-first mindset.
Build lasting customer relationships that encourage repeat business and referrals.
We're Looking For Someone Who
Has outstanding customer service and communication skills.
Enjoys building relationships and solving problems.
Can successfully multitask in a fast-paced environment.
Is organized, detail-oriented, and able to prioritize competing demands.
Has previous experience as a Service Advisor, in customer service, or within the automotive, diesel, or commercial truck industry (preferred).
Brings a positive attitude, professionalism, and a commitment to teamwork.
Has a basic understanding of vehicle maintenance and repair processes—or a strong desire to learn.
Why RWC Group?
Competitive compensation with performance opportunities
Medical, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Ongoing training and career development
Opportunity to work with one of the premier International® Truck dealerships in the West
RWC Group is a family-owned commercial Truck and Bus dealership with 20+ locations throughout the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts distribution, long-term leasing, and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.
If you're ready to build relationships, solve problems, and help keep our customers on the road, we'd love to have you on our team. Apply today and start your next career with RWC Group!
RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.
RWC Group is a Commercial Truck & Bus Dealership Group with 20 locations across AZ, CA, OR, WA, and AK.
Industry
Truck Transportation
Company size
501-1,000 employees
Founded
2010
Headquarters
Phoenix, AZ
LinkedIn followers
3,898
RWC Group is a bus and commercial truck vehicle group. We have 900 employees spread across many locations in AZ, CA, OR, WA, and AK. The company sells and leases all kinds of commercial trucks and buses to meet all of your needs. We provide a wide array services including repair, maintenance, alignment, DPF cleaning, body shop and mobile service. Our extensive parts inventory includes OEM parts from a vast list of manufacturers so we're sure to have what you're looking for. Run Right.
For interest in RWC Group Careers, please visit: www.rwcgroup.com/careers
Offices: 600 N 75th Ave, Phoenix, AZ 85043, US · 2202 S Central Ave, Phoenix, Arizona 85003, US · 3901 E Huntington Dr, Flagstaff, Arizona 86004, US · 3220 E Irvington Rd, Tucson, Arizona 85714, US · 3801 S Cushman St, Fairbanks, Alaska 99701, US
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,675 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Albertsons Companies, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 460 of the 4675 open customer service & support positions offer remote or hybrid work (185 remote, 275 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.