Phoenix, Arizona, United States · Hybrid
About the Team The Digital team focuses on delivering a superior customer experience on petsmart.com and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates fo…
Skills: Site merchandising, Digital strategy, E-commerce, Omnichannel retail, Product discovery
Easingwold, England, United Kingdom · Hybrid
About the Team Our Field Leaders develop and deliver growth strategies across our stores. As a leader of people, they are passionate about developing highly engaged teams. As a leader of their region/district, they are f…
Skills: Strategic leadership, Multi-store management, Profit & loss management, Team development, Coaching
Phoenix, Arizona, United States · Hybrid
About the Team The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient a…
Skills: Strategic sourcing, Procurement, Category management, RFx management, Supplier evaluation
Phoenix, Arizona, United States · Hybrid
About the Team Marketing brings our brand to life through deep expertise and an authentic love for pets. The team is dedicated to delivering personalized experiences for our consumers, supported by best-in-class, data-dr…
Skills: CRM strategy, Loyalty program management, Customer lifecycle management, Omnichannel marketing, Data-driven marketing
Phoenix, Arizona, United States · Hybrid
About the Team The Digital team focuses on delivering a superior customer experience on petsmart.com and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates fo…
Skills: Omni-Channel Fulfillment, Strategic Planning, Vendor Management, Performance Management, Data Analysis
Phoenix, Arizona, United States · Hybrid
About the Team Our Merchandise Planning and Allocation (MP&A) teams are the driving forces behind making the organization’s product visions available to our consumers through calculated and strategic measures. Your…
Skills: Demand Planning, Inventory Management, Allocation, Sales Forecasting, Margin Analysis
Phoenix, Arizona, United States · Hybrid
About the Team It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pe…
Skills: SQL Scripting, Python, ETL/ELT, Data Modeling, MicroStrategy
Helsinki, Uusimaa, Finland · Hybrid
About the Team Vet Health Services (VHS) at PetSmart is leading the way in making veterinary care more accessible and impactful. Through our Independent Veterinary Operator (IVO) practices, the PetSmart Veterinary Servic…
Skills: Veterinary Hospital Management, Financial Analysis, Project Management, Coaching, Strategic Planning
Phoenix, Arizona, United States · Hybrid
About the Team Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that…
Skills: Human Resources Consulting, Employee Relations, Talent Acquisition, Performance Management, Conflict Resolution
Sparks, Nevada, United States · On-site
About the Team The Asset Protection & Safety department at PetSmart includes leaders and certified practitioners focused on workplace health & safety, food safety and pet health & safety compliance; as well as asset prot…
Skills: Asset Protection, Workplace Safety, Crisis Management, Physical Security, Risk Assessment
Phoenix, Arizona, United States · Hybrid
About the Team Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that…
Skills: Payroll Processing, Tax Reporting, Compliance, People Management, Problem Solving
Phoenix, Arizona, United States · Hybrid
About the Team The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient a…
Skills: Industrial Engineering, Network Optimization, Capacity Planning, Warehouse Automation, Facility Design
Phoenix, Arizona, United States · Hybrid
About the Team The Legal & Corporate Affairs team is responsible for safeguarding the company’s reputation, ensuring we are operating with integrity and in line with our strategic initiatives. The Legal team provid…
Skills: Commercial Drafting, Contract Negotiation, Legal Counseling, Advertising Law, Privacy Law
Phoenix, Arizona, United States · Hybrid
About the Team There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processe…
Skills: Operational Execution, Workforce Productivity, Service Quality Management, Multi-unit Leadership, Strategic Thinking
Phoenix, Arizona, United States · Hybrid
About the Team There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processe…
Skills: Product Strategy, Service Innovation, Pricing Architecture, Portfolio Management, Cross-functional Leadership
Phoenix, Arizona, United States · Hybrid
About the Team There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processe…
Skills: P&L Leadership, Strategic Thinking, Operational Excellence, Workforce Planning, Financial Acumen
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The Director of Site Merchandising defines and leads the enterprise site merchandising strategy across web and mobile to drive profitable growth. This role partners with cross-functional teams to optimize product discovery, content, and the overall digital shopping experience.
Candidates must have 10+ years of experience in digital merchandising or e-commerce within a large-scale omnichannel retailer. A bachelor's degree is required, with an MBA or advanced degree preferred.
Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Role
The Director, Site Merchandising is responsible for defining and leading PetSmart's enterprise site merchandising strategy across all digital experiences, driving profitable growth through customer-centric merchandising, content, and discovery experiences.
This leader owns the strategic direction for category merchandising across web and mobile, ensuring customers can easily discover, evaluate, and purchase products while supporting enterprise commercial priorities. The role partners closely with Merchandising, Marketing, Product Management, Technology, UX, Analytics, and Operations to shape the future of PetSmart's digital shopping experience and influence the evolution of our omnichannel capabilities.
As a senior leader within Digital, this role is accountable for translating business objectives into scalable merchandising strategies, modernizing operating models, developing organizational capability, and delivering measurable improvements in customer experience and digital performance. The Director leads a high-performing organization of managers and individual contributors while serving as a strategic thought partner to executive leadership.
The ideal candidate brings deep expertise leading digital merchandising organizations within large-scale omnichannel retailers and has a demonstrated ability to build strategy, influence enterprise decisions, and deliver transformational business results.
Key Responsibilities
Enterprise Strategy & Business Leadership
Define and evolve PetSmart's long-term site merchandising strategy across web and mobile, balancing customer experience, commercial priorities, and digital P&L objectives.
Own the strategic roadmap for digital product discovery, including browse, search, category experiences, promotional merchandising, and content optimization.
Serve as the enterprise subject matter expert on digital merchandising, influencing strategic initiatives that shape the future customer experience.
Digital Growth & Customer Experience
Establish merchandising strategies that improve discoverability, conversion, engagement, and customer lifetime value across digital channels.
Drive continuous optimization of browse paths, taxonomy, search experiences, product presentation, and merchandising content to improve shopping ease.
Champion customer-first thinking by leveraging qualitative and quantitative insights to continuously improve the digital shopping journey.
Balance innovation with operational excellence to deliver scalable experiences that support both digital-exclusive and omnichannel business objectives.
Organizational Leadership & Operational Excellence
Lead, develop, and inspire a high-performing organization of merchandising leaders and individual contributors through clear vision, coaching, and accountability.
Establish operating models, governance, and cross-functional processes that improve execution speed, organizational alignment, and scalability.
Build effective partnerships across the enterprise, influencing without authority and aligning diverse stakeholders around common business outcomes.
Identify opportunities to simplify workflows, eliminate friction, and modernize merchandising operations through process improvements and technology enablement.
Analytics & Performance Management
Establish performance metrics and success frameworks that connect merchandising initiatives to customer outcomes and financial performance.
Guide the organization in leveraging analytics to identify trends, opportunities, and customer behaviors that inform strategic decisions.
Translate complex business insights into compelling executive-level recommendations that influence investment decisions and organizational priorities.
Foster a culture of experimentation by championing testing, measurement, and continuous optimization across digital experiences.
People Leadership
Build and sustain a high-performing, inclusive organization grounded in collaboration, accountability, and continuous learning.
Recruit, develop, and retain exceptional talent while creating meaningful opportunities for career growth and leadership development.
Foster a culture that encourages innovation, curiosity, ownership, and customer obsession.
Lead organizational change effectively, helping teams navigate evolving business priorities while maintaining effective engagement and performance.
Qualifications
10+ years of progressive experience leading digital merchandising, ecommerce, or digital experience organizations within a large-scale omnichannel retailer.
7+ years of experience leading and developing leaders, including managing managers and building high-performing organizations.
Demonstrated success developing enterprise strategies that deliver measurable growth across digital commerce businesses.
Proven ability to influence executive stakeholders and lead cross-functional initiatives across Merchandising, Marketing, Product, Technology, Analytics, and Operations.
Proven understanding of digital merchandising disciplines, including search, taxonomy, browse optimization, content strategy, personalization, and customer journey optimization.
Experience leveraging digital platforms, merchandising technologies, analytics, experimentation, and emerging capabilities to improve customer outcomes.
Exceptional analytical, communication, and executive storytelling skills with the ability to simplify complex information and influence decision-making.
Bachelor's degree or equivalent professional experience; MBA or advanced degree preferred.
* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
Anything for Pets
At PetSmart, we’ll do Anything for Pets. ❤️🐾 And the people who love them! Because we’re those people, too. Pets inspire and motivate us to bring our best selves to work each day. Our associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to ensuring that PetSmart is a happy and healthy workplace, too. Whether based in a store, salon, PetsHotel, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher, and make the most out of your #LifeAtPetSmart. As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,660+ stores, seven distribution centers, and two home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped 11 million pets find their forever homes, donated over $500+ million in grants to make a difference, and earned the title of the leading funder for animal welfare. PetSmart takes data privacy very seriously, so please be aware that PetSmart will never ask for personal information, such as a driver’s license number or financial information before a candidate accepts an employment offer. Candidates will be asked to provide a social security number in the job application via PetSmart’s secured applicant tracking system, which can be accessed only via www.careers.petsmart.com. Candidates will never be asked to provide any of this information via e-mail.
Offices: 19601 N. 27th Avenue, Phoenix, Arizona 85027, US · 500-4475 North Service Road, Burlington, Ontario L7L 4X7, CA
Anything for Pets
At PetSmart, we’ll do Anything for Pets. ❤️🐾 And the people who love them! Because we’re those people, too. Pets inspire and motivate us to bring our best selves to work each day. Our associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to ensuring that PetSmart is a happy and healthy workplace, too. Whether based in a store, salon, PetsHotel, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher, and make the most out of your #LifeAtPetSmart. As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,660+ stores, seven distribution centers, and two home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped 11 million pets find their forever homes, donated over $500+ million in grants to make a difference, and earned the title of the leading funder for animal welfare. PetSmart takes data privacy very seriously, so please be aware that PetSmart will never ask for personal information, such as a driver’s license number or financial information before a candidate accepts an employment offer. Candidates will be asked to provide a social security number in the job application via PetSmart’s secured applicant tracking system, which can be accessed only via www.careers.petsmart.com. Candidates will never be asked to provide any of this information via e-mail.
Offices: 19601 N. 27th Avenue, Phoenix, Arizona 85027, US · 500-4475 North Service Road, Burlington, Ontario L7L 4X7, CA
