Parañaque, Metro Manila, Philippines · On-site
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center accord…
Skills: Real-time monitoring, Workforce analysis, MS Excel, IEX, CMS
Parañaque, Metro Manila, Philippines · On-site
Overview The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance …
Skills: Workforce management, Forecasting, Resource planning, Intraday management, Data analysis
Parañaque, Metro Manila, Philippines · On-site
Our dynamic team at Unity Communications offers people-centric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients, especially during disputes. Our ultimate goal? Be…
Skills: Communication, Interpersonal skills, Critical thinking, Problem-solving, Decision-making
Parañaque, Metro Manila, Philippines · Hybrid
We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and cap…
Skills: Customer service, Communication skills, Problem-solving, Critical thinking, Multitasking
Parañaque, Metro Manila, Philippines · On-site
Job Req Number: 122157 Time Type: Full Time Position target: An Assistant IT SUPPORTER’s main responsibility is to support customers via phone, email and IM Chat. This includes processing User Admin related requests and …
Skills: Analytical Thinking, Problem Solving, Customer Care, Technical Troubleshooting, Service Now
Parañaque, Metro Manila, Philippines · On-site
Job Req Number: 121062 Time Type: Full Time We are looking for a highly organized and customer-focused Project Manager, Business Implementation to support the successful onboarding and implementation of new and existing …
Skills: Project Coordination, Stakeholder Management, Communication, Presentation Skills, Microsoft Office
Parañaque, Metro Manila, Philippines · On-site
Job Req Number: 114495 Time Type: Full Time Key Tasks & Deliverables Operational and Team Management: Oversee assigned countries migrated into MNL ISSC Customs team. Strategize to drive process optimization, accountabili…
Skills: Operational Management, Team Leadership, Process Optimization, SLA Management, Performance Reporting
Parañaque, Metro Manila, Philippines · On-site
Job Req Number: 121062 Time Type: Full Time We are looking for a highly organized and customer-focused Project Manager, Business Implementation to support the successful onboarding and implementation of new and existing …
Skills: Project Management, Logistics, Supply Chain Management, Stakeholder Management, Process Improvement
Parañaque, Metro Manila, Philippines · On-site
Job Req Number: 120745 Time Type: Full Time Job Description Event Manager Department: Event Management - IT Service Intelligence, EOS Situational Management, Global IT Company: DSV Position Summary The Event Manager is r…
Skills: Event Management, ITIL Service Management, Incident Coordination, Root Cause Analysis, Stakeholder Management
Parañaque, Metro Manila, Philippines · Hybrid
Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible You will oversee demand planning activities for your assigned product families …
Skills: Demand Planning, Supply Chain Management, Statistical Forecasting, Commercial Awareness, Cross-functional Leadership
Parañaque, Metro Manila, Philippines · On-site
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, …
Skills: Ocean export operations, Customer billing, Accounts receivable, Accounts payable, Shipment documentation
Parañaque, Metro Manila, Philippines · On-site
Overview The Training Manager is in charge of formulating and developing training programs. He/she comes up with a strategic plan on how to implement the training programs and how to identify key areas of improvements of…
Skills: Training program development, Performance consulting, Curriculum design, Adult learning methodologies, Team leadership
Kwik Trip, Inc.Parañaque, Metro Manila, Philippines · On-site
$17/hr–$23/hr
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Assistant Food Management positions in Waterloo/Cedar Falls Pay Range: $17.00 to $23.79 Shift: Variable Actual pay will be based on v…
Skills: Food preparation, Customer service, Team leadership, Task delegation, Staff training
Parañaque, Metro Manila, Philippines · On-site
Job Req Number: 122923 Time Type: Full Time Position: BSS Control Tower BSA – Financial Services Department / Location: MNL ISSC - Business Support Services Control Tower Line Reporting: Business Support Services CT – Te…
Skills: Billing, Freight-forwarding, Logistics, MS-Office, Excel
Parañaque, Metro Manila, Philippines · On-site
Job Req Number: 114217 Time Type: Full Time Key Tasks & Deliverables Operational and Team Management: Oversee assigned countries migrated into MNL ISSC Customs team. Strategize to drive process optimization, accountabili…
Skills: Team Management, Process Optimization, Performance Monitoring, Stakeholder Management, Coaching
Parañaque, Metro Manila, Philippines · Hybrid
$44k–$44k/mo
If you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We…
Skills: BPO operations, Team leadership, Performance management, Client relationship management, SLA management
Parañaque, Metro Manila, Philippines · On-site
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they …
Skills: Operational clarity, Data reporting, Driver engagement, Account management, Cash-out processing
Parañaque, Metro Manila, Philippines · Hybrid
Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will handle the daily management of accounts receivables activity against …
Skills: Accounts Receivable, Collections, SAP, MS Office, Excel
PT Anugerah Pharmindo LestariParañaque, Metro Manila, Philippines · On-site
Supply Chain Analyst is responsible for the proper management of supply network planning by monitoring and controlling inventory within contracted level. The position is also in charge for planning, purchasing and replen…
Skills: Supply chain management, Inventory management, SAP ECC, Purchase order processing, Stock replenishment
Parañaque, Metro Manila, Philippines · On-site
Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist, Manila, Philippines to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you!…
Skills: Event management, Logistics coordination, Customer service, Problem-solving, Group facilitation
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The Real Time Analyst monitors call volume and schedule adherence to ensure service levels and contractual obligations are met across the call center. They also manage agent profiles and provide data-driven updates to leadership to optimize staffing and performance.
Candidates must have at least one year of experience in real-time monitoring or workforce analysis and a Bachelor's degree or equivalent experience. Proficiency in MS Excel and workforce management tools like IEX and CMS is required, along with strong analytical and communication skills.
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
There are currently 66 open customer service & support positions in Parañaque, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include DSV - Global Transport and Logistics, ibex, Solaire Resort, Unity Communications, Lalamove, among others. Browse the listings above to see every active employer.
Yes — 9 of the 66 open customer service & support positions offer remote or hybrid work (0 remote, 9 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
