Parañaque, Metro Manila, Philippines · On-site
Our dynamic team at Unity Communications offers people-centric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients, especially during disputes. Our ultimate goal? Be…
Skills: Communication, Interpersonal skills, Critical thinking, Problem-solving, Decision-making
Parañaque, Metro Manila, Philippines · Hybrid
We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and cap…
Skills: Customer service, Communication skills, Problem-solving, Critical thinking, Multitasking
Parañaque, Metro Manila, Philippines · Remote Solely
A video is only as good as its edit. The best footage in the world can fall flat without the right cuts, pacing, and story sense—and that's where you come in! Unity Communications is looking for a Freelance Video Editor/…
Skills: Video Editing, Content Creation, Adobe Premiere Pro, Final Cut Pro, YouTube SEO
Parañaque, Metro Manila, Philippines · Hybrid
$44k–$44k/mo
If you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We…
Skills: BPO operations, Team leadership, Performance management, Client relationship management, SLA management
Parañaque, Metro Manila, Philippines · On-site
$30k–$35k/mo
Some roles are about tasks. Others are about people. As the Company Nurse at Unity Communications, yours is the latter–showing up for our employees' health and well-being with the same care you'd want for your own family…
Skills: First Aid, Emergency Care, Health Screening, Wellness Program Development, Medical Record Management
Parañaque, Metro Manila, Philippines · Hybrid
Do you have a keen eye for the things others overlook — a field that shouldn't be blank, a process that takes three steps when it should take one, or a system that's quietly slowing an entire team down? If you're the typ…
Skills: Salesforce, CRM Data Integrity, Sales Operations, System Troubleshooting, Data Auditing
Parañaque, Metro Manila, Philippines · On-site
About the Role Are you fluent in Canadian French (Québécois) and English with a passion for helping customers? Join our team and become the trusted point of contact for customers of a leading telecommunications provider.…
Skills: Canadian French Fluency, English Proficiency, Technical Troubleshooting, Customer Service, Account Management
Parañaque, Metro Manila, Philippines · Hybrid
Do you have a keen eye for the things others overlook — a field that shouldn't be blank, a process that takes three steps when it should take one, or a system that's quietly slowing an entire team down? If you're the typ…
Skills: Salesforce, CRM Data Integrity, System Support, Operational Coordination, Data Auditing
Parañaque, Metro Manila, Philippines · Hybrid
Do you have a keen eye for the things others overlook — a field that shouldn't be blank, a process that takes three steps when it should take one, or a system that's quietly slowing an entire team down? If you're the typ…
Skills: Sales Operations, CRM Administration, Data Integrity, System Troubleshooting, Salesforce
Parañaque, Metro Manila, Philippines · Hybrid
$44k–$44k/mo
If you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We…
Skills: Bpo operations, Team leadership, Performance management, Client relationship management, Coaching and development
Parañaque, Metro Manila, Philippines · Hybrid
Do you know that friend who watches a movie and immediately spots the plot holes and tiny details everyone else missed? That sharp eye for detail is exactly what we value at Unity Communications. We’re looking for someon…
Skills: Quality Assurance, Call Monitoring, Analytical Skills, English Communication, Constructive Feedback
Parañaque, Metro Manila, Philippines • On-site
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The representative will handle high-volume incoming and outgoing calls to resolve patient account inquiries and negotiate billing arrangements. They are also responsible for maintaining accurate documentation, updating patient demographics, and ensuring compliance with hospital policies and privacy regulations.
Candidates must possess excellent communication skills, critical thinking abilities, and proficiency in navigating multiple computer systems. A working knowledge of HIPAA and Red Flag regulations is required, along with the ability to maintain a professional demeanor in confrontational situations.
Our dynamic team at Unity Communications offers people-centric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients, especially during disputes. Our ultimate goal? Be the top contact hub for patients requiring urgent solutions to their account issues.
Do you possess a similar mindset?
The vacant spot for an Early-Out Patient Advocate is yours! You will handle incoming and outgoing calls to answer account inquiries, resolve payment concerns, and negotiate billing arrangements with patients. You must follow critical policies and procedures to guarantee the highest quality standards.
Ready to boost your career with us? Push that apply button now!
How You Spend Your Eight Hours
Handle a high volume of telephone calls
Communicate with patients in a clear, timely, and positive manner
Maintain adequate documentation, database, and confidentiality at all times
Collaborate with other departmental and hospital associates
Keep a working knowledge of departmental and hospital policies and procedures
Maintain an average hold time of twenty seconds
Be at or above the average number of set daily calls and contacts
Retain a call handle time average of five minutes or below
Keep an after-call work time of 33% or less of the total talk time
Maintain a call review minimum standard of 95% or more
Reach a pause time goal of 17% or less of the total adjusted pause time
Verify and update patient demographics on every call
Maintain 100% quality customer service
Assist in training new patient advocates
Review, update, and maintain policies and procedures
Perform other duties assigned by management
What You Must Possess
Excellent communication and interpersonal skills
Professional attitude during urgent or confrontational situations
Effective critical thinking, problem-solving, and decision-making skills
Independent and team-oriented working attitude
Computer proficiency
Ability to learn quickly and navigate effectively through multiple systems
Organizational skills and attention to detail
Flexibility and ability to meet deadlines
Proactive approach to prioritizing needs and managing resources effectively
Ability to multitask with a high level of accuracy and efficiency
Working knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Red Flag regulations
Compliance with patient privacy at all times
What You Shall Receive
HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
Full-time position
Monday to Friday, night shift
On-site work setup
Why Join Our Company
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
The strategic growth partner for MSP, Healthcare, SaaS, and scaling tech-enabled companies.
For small to medium-sized tech-enabled businesses, scaling often leads to a common paradox: your best people become bogged down by the very processes meant to support them. Unity Communications functions as your extended bench. As an award-winning, ISO 27001-certified and HIPAA-compliant BPO partner, we integrate specialized talent and AI-powered initiatives directly into your workflow. Whether you’re an MSP, healthcare practice, SaaS company, or any tech-enabled venture, we help your core team refocus on high-value strategy and innovation. At the heart of our approach is hybrid AI, where people and intelligent automation work together seamlessly. This model ensures customer experience and judgment-driven work remain in expert hands, while AI enhances speed, accuracy, and efficiency across high-volume, repetitive processes. The result is a more streamlined operation. Our outsourcing services replace fragmented back-office and technical hurdles with a cohesive, PCI-certified engine. By bridging human expertise with agentic AI, we enable your operations to scale with innovation velocity—not rising overhead. To help drive your growth, we offer flexible support models—remote, in-office, and hybrid—designed to align with your operational needs. This enables us to deliver integrated outsourcing capabilities, including: • Customer Service & Technical Support • Back-Office & Administrative Support • Accounting & Billing Services • Data Entry, Analysis & Management • Sales Support & Lead Generation • Healthcare & Insurance Process Support • AI Agent Solutions & Automation • Employer of Record (EOR) Services With BPO centers across the US, Philippines, and Latin America, we provide the geographic resilience and technical depth required to support your organization’s next phase. To give you full transparency, virtual tours of our delivery centers are available on our website, so you can see exactly how your teams operate.
Offices: 1530 E. Williams Field Road #201, Gilbert, Arizona 85295, US
The strategic growth partner for MSP, Healthcare, SaaS, and scaling tech-enabled companies.
For small to medium-sized tech-enabled businesses, scaling often leads to a common paradox: your best people become bogged down by the very processes meant to support them. Unity Communications functions as your extended bench. As an award-winning, ISO 27001-certified and HIPAA-compliant BPO partner, we integrate specialized talent and AI-powered initiatives directly into your workflow. Whether you’re an MSP, healthcare practice, SaaS company, or any tech-enabled venture, we help your core team refocus on high-value strategy and innovation. At the heart of our approach is hybrid AI, where people and intelligent automation work together seamlessly. This model ensures customer experience and judgment-driven work remain in expert hands, while AI enhances speed, accuracy, and efficiency across high-volume, repetitive processes. The result is a more streamlined operation. Our outsourcing services replace fragmented back-office and technical hurdles with a cohesive, PCI-certified engine. By bridging human expertise with agentic AI, we enable your operations to scale with innovation velocity—not rising overhead. To help drive your growth, we offer flexible support models—remote, in-office, and hybrid—designed to align with your operational needs. This enables us to deliver integrated outsourcing capabilities, including: • Customer Service & Technical Support • Back-Office & Administrative Support • Accounting & Billing Services • Data Entry, Analysis & Management • Sales Support & Lead Generation • Healthcare & Insurance Process Support • AI Agent Solutions & Automation • Employer of Record (EOR) Services With BPO centers across the US, Philippines, and Latin America, we provide the geographic resilience and technical depth required to support your organization’s next phase. To give you full transparency, virtual tours of our delivery centers are available on our website, so you can see exactly how your teams operate.
Offices: 1530 E. Williams Field Road #201, Gilbert, Arizona 85295, US
