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Customer Service Representative-October 2026 Start
Oklahoma City, Oklahoma, United States · Remote Solely
Entry level
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Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
The Assistant Store Manager is responsible for providing outstanding customer service, educating customers on financial products, and ensuring regulatory compliance. They also manage daily cash operations, process transactions, and perform outbound sales and collection calls.
Requirements
Candidates must have a high school diploma or GED and at least one year of experience in sales, customer service, or cash handling. A valid driver's license, reliable personal transportation, and proficiency in Microsoft Office are required.
Full job description
Job Description:
General Function / Summary:
As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission.The Assistant Store Manager is responsible forensuring outstanding customer service and regulatory excellence.
Essential Duties:
Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
Escalate issues to the store manager,District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
Performoutbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information presented.
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
Comply with federal and state regulations and Company policies and procedures.
Complete compliance trainings and quarterly I Agree timely.
Other duties as assigned.
Minimum Education and Experience Required:
High school diploma, GED, or equivalent experience
1+ year(s) of experience with sales, customer service, and/or cash handling preferred
Strong customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, and work in an autonomous environment
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
Physical Demands:
Call center/retail/office environment
Extensive cash handling
Extended phone usage
Long periods of standing
Extended viewing of computer screens and typing
Must be able to lift up to 50lbs, with or without reasonable accommodations
Travel / Attendance:
Must be able to travel to all stores within the assigned district with personal vehicle
May be asked to travel to neighboring districts
May require overnight travel
Must work assigned shifts as scheduled
Why Choose CNG Holdings, Inc.
CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.
Our missionis to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.
Our visionis to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families.
CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!
Commitment to Diversity:
We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.
Allied Cash Advance focuses on finding financial solutions for everyday life. Allied Cash Advance operates in five states and helps people get the money they need to get back to life faster. The brand was acquired in 2012.
Now, Allied Cash Advance is owned and managed by the same friendly people as Check `n Go – so our customers get the great service and products across the entire family of brands.
Offices: 7755 Montgomery Rd, Cincinnati, OH 45236, US
How many Customer Service & Support jobs are open in Oklahoma City, OK right now?
There are currently 2,353 open customer service & support positions in Oklahoma City, OK listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Oklahoma City, OK?
Companies currently hiring include Domino's, INTEGRIS Health, Love's Travel Stops, The Wendy's Company, Pyramid Global Hospitality, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Oklahoma City, OK?
Yes — 133 of the 2353 open customer service & support positions offer remote or hybrid work (71 remote, 62 hybrid).
How do I apply for Customer Service & Support jobs in Oklahoma City, OK?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.