Newcastle upon Tyne, England, United Kingdom · Hybrid
As a Senior Financial Crime Investigator, you will play a critical role in protecting the organisation and its customers from fraud and financial crime risks. Acting as a subject matter expert in Anti-Money Laundering (A…
Skills: Anti-Money Laundering (AML), Fraud Prevention, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Know Your Customer (KYC)
Newcastle upon Tyne, England, United Kingdom · Hybrid
We have an exciting opportunity to join us as a Financial Crime Investigator, supporting the launch of a new telephony-based Financial Crime team within the 1st Line. In this role, you’ll take ownership of escalated case…
Skills: Financial Crime Investigation, Risk Assessment, Due Diligence, Customer Interaction, Case Management
Newcastle upon Tyne, England, United Kingdom · On-site
From Australia to the World: Typo's Next Chapter Needs You! Typo is on a mission to become the global leader in stationery, travel, and gifting. As we gear up for an ambitious brand refresh, we're looking for Key Holde…
Skills: Retail Sales, Retail Leadership, Customer Service, Team Leadership, Sales Budget Achievement
Newcastle upon Tyne, England, United Kingdom · Hybrid
About us: Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer…
Skills: Network Troubleshooting, Wireless Surveys, Fibre Splicing, CLI Configuration, Wi-Fi Optimisation
Newcastle upon Tyne, England, United Kingdom · On-site
Join M&S as a Team Manager in the Cafe where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadership role. You’ll be on the sh…
Skills: Team Leadership, Commercial Awareness, Coaching, Performance Management, Customer Service
Newcastle upon Tyne, England, United Kingdom · On-site
Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.com Please note: All first-time applicants will receive by return mail an invitation to complete a Lovisa …
Skills: Customer Experience, Sales, Piercing Services, Stock Replenishment, Cash Handling
Newcastle upon Tyne, England, United Kingdom · On-site
Job Title: IT/Infrastructure Manager Reports To: CTO Location: requires 5 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary The Infrastructure & Workplace Manager is a key member of t…
Skills: Infrastructure Management, People Management, Microsoft 365 Administration, Microsoft Entra, Microsoft Azure
Newcastle upon Tyne, England, United Kingdom · On-site
Salary Starting rate is £13.14 per hour during training, increasing to £15.76 per hour on completion of training (PCV Licence must have been held for more than 1 year) Your new career starts here at Stagecoach, working f…
Skills: PCV Licence, Defensive Driving, Customer Service, Passenger Safety, Route Navigation
Newcastle upon Tyne, England, United Kingdom · On-site
Hours: 20 hours across 5 days per week (3 month FTC, July - September) Salary: £12.90 per hour Atlas Hotels is hiring a Housekeeping Assistant right now at the Holiday Inn Express Newcastle City Centre Whilst previous ex…
Skills: Room Servicing, Quality Control, Time Management, Attention To Detail, Teamwork
Newcastle upon Tyne, England, United Kingdom · On-site
Salary £13.14 rising to £15.76 after one year Your new career starts here at Stagecoach, no experience neededEarn while you learn, we provide fully paid training to help you gain your PCV licence and enhancing your learn…
Skills: Bus Driving, Customer Service, PCV Licence, Safety Awareness, Communication
Newcastle upon Tyne, England, United Kingdom · On-site
SHIFTS YOU ARE APPLYING FOR: 18.50hrs p/w; Sun 08:00 - 11:00; Tue 07:00 - 11:30; Wed 09:30 - 12:30; Thu 07:00 - 10:00; Fri 13:45 - 19:00 To be an effective Stock Manager, you will lead and inspire your successful team to…
Skills: Leadership, Team Coaching, Stock Management, Performance Tracking, Operational Efficiency
Newcastle upon Tyne, England, United Kingdom · On-site
Housekeeper. Newcastle Hourly Rate: £13.45 (plus holiday pay, £15.07 per hour in total) Contract: Fixed Term Contract (FTC) until 2nd October 2026, 18hours per week Working Hours Between: 10am – 6pm, Monday - Friday Vita…
Skills: Deep Cleaning, Sanitization, COSHH Regulations, Time Management, Attention To Detail
Newcastle upon Tyne, England, United Kingdom · On-site
Sales Team Leader£32,572.95 per annum + £8,000 OTEA little bit about us We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to supp…
Skills: People Management, Coaching, Sales Training, Performance Analysis, KPI Reporting
Newcastle upon Tyne, England, United Kingdom · On-site
Introduction Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than ‘just; their accommodation, providing the safety, security and …
Skills: Customer Service, Facilities Management, Team Leadership, Budget Management, Health and Safety Compliance
Newcastle upon Tyne, England, United Kingdom · On-site
Purpose of the Role To ensure the centre is maintained in such a way that all rubbish is removed regularly and cleaned daily. To ensure that any food or liquid spillages are attended to and cleaned, as soon as possible. …
Skills: Cleaning Services, Customer Service, Health & Safety Legislation, Waste Segregation, Jet Washing
Newcastle upon Tyne, England, United Kingdom · On-site
Job title: Upsell Manager Reports to: Head of Commercial Location: Office based, Grey Street, Newcastle upon Tyne Hours: 37.5 per week Contract type: Permanent Salary: Up to £45,000 per annum depending on experience, plu…
Skills: Sales Management, Coaching, Leadership, Revenue Growth, Performance Management
Newcastle upon Tyne, England, United Kingdom · On-site
Purpose of the Role To be a proactive and active presence and help ensure the smooth running of the shopping park. To assist with all emergency situations when they occur, liaising with Savills management and the emergen…
Skills: Security Guarding, Patrolling, Emergency Response, Incident Reporting, Health & Safety Compliance
Newcastle upon Tyne, England, United Kingdom · On-site
Salary £13.14 per hour rising to £13.64 on sucessful completion of training. £15.76 after 1 years service. Your new career starts here at Stagecoach, no experience neededEarn while you learn, we provide fully paid traini…
Skills: Bus Driving, Customer Service, PCV Licence, Safety Awareness, Communication
Newcastle upon Tyne, England, United Kingdom · On-site
Salary Starting rate is £13.14 per hour during training, increasing to £15.76 per hour on completion of training.(PCV Licence must have been held for more than 1 year) Your new career starts here at Stagecoach, working f…
Skills: PCV Driving, Customer Service, Safe Driving, Passenger Safety, Communication
Newcastle upon Tyne, England, United Kingdom · On-site
$8/hr–$12/hr
SHIFTS YOU ARE APPLYING FOR: 8.25hrs p/w; Sun 10:30 - 16:00; Thu 11:00 - 14:00 Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent stock operations to our cust…
Skills: Customer Service, Stock Operations, Communication, Delivery Processing, Retail Sales
Newcastle upon Tyne, England, United Kingdom • Hybrid
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Lead complex financial crime investigations and act as a subject matter expert for AML and fraud prevention. Responsible for analyzing transaction monitoring alerts, conducting high-risk customer assessments, and preparing regulatory reports such as SARs.
Requires deep technical expertise in financial crime frameworks, including CDD, EDD, and KYC processes. Must be able to provide specialist guidance, coach colleagues, and manage stakeholder communications effectively.
As a Senior Financial Crime Investigator, you will play a critical role in protecting the organisation and its customers from fraud and financial crime risks. Acting as a subject matter expert in Anti-Money Laundering (AML) and fraud prevention, you will lead complex investigations, provide specialist guidance, and act as a key escalation point for Financial Crime Investigators and wider business stakeholders. The role will also involve taking escalation calls ensuring they are dealt with in a competent and timely manner.
You will be responsible for investigating transaction monitoring alerts, suspicious activity referrals, and high-risk customer cases across a range of retail and corporate products. This includes conducting detailed Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Know Your Customer (KYC) assessments, analysing transactional behaviour, and identifying potential financial crime risks. A core part of the role involves producing high-quality rationale and ensuring decisions are accurate, consistent, and compliant with regulatory requirements.
You will also prepare and quality check Suspicious Activity Reports (SARs), including Defence Against Money Laundering (DAML) submissions, and manage ongoing stakeholder communication during investigations. In addition, you will review sanctions and Politically Exposed Person (PEP) screening escalations, as well as payment filtering alerts, ensuring appropriate escalation to senior management or second-line risk where required.
Working closely with Financial Crime Operations leadership and second-line teams, you will help strengthen controls, identify emerging trends, and contribute to system and process improvements. You will play an active role in quality assurance activities, coaching colleagues, and sharing best practice to drive high performance and consistency across the team.
Alongside investigative responsibilities, you will support the delivery of management information (MI), contribute to risk and control self-assessment (RCSA) processes, and ensure adherence to regulatory and internal policy standards. You will also collaborate with cross-functional stakeholders, including operational teams and relationship managers, to support effective customer outcomes.
This role offers the opportunity to combine technical expertise with leadership and stakeholder engagement, contributing to a robust financial crime framework while enhancing the overall customer experience.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
A good way to bank.
Offices: Pipers Way, Swindon, Wilts SN381NW, GB · Windmill Hill, Swindon, Wilts, GB · Paragon Business Village, Wakefield, GB · Next to City Hall, Sheffield, GB
There are currently 243 open customer service & support positions in Newcastle upon Tyne, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Lookers Motor Group Limited, Marks and Spencer, Nationwide Building Society, One Utility Bill, Hilton, among others. Browse the listings above to see every active employer.
Yes — 52 of the 243 open customer service & support positions offer remote or hybrid work (2 remote, 50 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
