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Cloud Student Homes logoCloud Student Homes

Assistant Accommodation Manager

Newcastle upon Tyne, England, United Kingdom · On-site

Mid level

Introduction Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than ‘just; their accommodation, providing the safety, security and …

Skills: Customer Service, Facilities Management, Team Leadership, Budget Management, Health and Safety Compliance

Cloud Student Homes logo

Assistant Accommodation Manager

Cloud Student Homes

Newcastle upon Tyne, England, United Kingdom • On-site

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Mid level

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  • Part-time
  • Posted 9d ago
  • ~40 hrs/week

Responsibilities

Assist the Accommodation Manager in the daily operations of student housing, ensuring high safety standards and a first-class residential experience. Lead sales processes to achieve full occupancy and oversee facility maintenance and student welfare.

Requirements

Candidates must have experience in customer service, hospitality, or student accommodation, specifically in facilities management and team leadership. A proactive approach, attention to detail, and the ability to work flexible hours are essential.

Full job description

Introduction

Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than ‘just; their accommodation, providing the safety, security and social aspect of University life.

The role of Assistant Accommodation Manager is to assist the Accommodation Manager with the running of the accommodation with the highest safety in mind whilst, ensuring a first class residential and customer experience.

Main Responsibilities and functions;

  • To work with the Accommodation Manager in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
  • To work with the Accommodation Manager to ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements)
  • To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility
  • Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
  • To lead the sales process to ensure that the building achieves 100% occupancy each year
  • To assist the Accommodation Manager to recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the ‘more than just a room’ philosophy of Cloud Student Homes’s student care
  • Ensure the highest possible standards of student safety and welfare
  • To promote a vibrant community across the facility

Duties;

Accommodation Operations;

  • Manage the letting of rooms in accordance with Cloud Student Homes’ agreed protocols
  • Manage check in and check out procedures ensuring efficient room management procedures are followed
  • Ensure the highest possible standards of student safety and welfare
  • Take a lead role in producing and implementing a social activities programme
  • Manage the communication processes to and from our customers

Building and Facilities Management;

  • To assist the Accommodation Manager in overseeing all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector leading service levels
  • Ensure that service contracts are monitored to ensure efficient implementation and compliance

Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded

  • Ensure regular inspections of bedrooms, common spaces are undertaken, and records maintained
  • Contribute to the development and maintenance of Cloud Student Homes’ Policies and Procedures in accordance with legislation and the ANUK Accreditation SchemeFinancial;
  • Manage rent payments and debt
  • Ensure guarantor details are recorded

Ensure tenancy / licence agreement are fully executed and stored in accordance with policy

  • Work with internal and external partners to improve services, value for money and profitability

Marketing and Promotion;

  • To develop and maintain information/ imagery which may be required for the production of marketing materials and campaigns (printed, online and social media)
  • To oversee and drive the residences’ social media presence in line with Cloud Student Homes’ policy
  • Marketing of the property to direct let customers where required (in accordance with Cloud Student Homes’ agreed protocol)
  • Marketing to existing customers to maximise repeat business (in accordance with Cloud Student Homes’ agreed protocol)
  • Marketing and management of lettings including short-term contracts and summer lets (in accordance with Cloud Student Homes’ agreed protocol)
  • When necessary, lead inward visits from agents/ partners/ parentsService Provision;
  • To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported to the National Residence Manager and College’s management team

Compliance;

  • Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme
  • To support colleagues with regards to requirements under immigration legislation
  • Ensure all necessary documentation required to satisfy ‘right to rent’ legislation is checked, recorded and stored in line with policy
  • Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residenceGeneral;
  • Any other duties as may be required by the Accommodation Manager

Candidate profile

The successful applicant will be/ have:

  • A passion for service excellence, customer care and a sensitivity to students’ needs
  • A team builder
  • Self-motivated and proactive
  • Attention to detail
  • Well organised Creative
  • A professional client/ colleague/ stakeholder facing manner
  • Able to offer flexibility in working hours including provision of out of hours support in an emergency if required

Essential skills/ experience

  • Have experience in customer service, hospitality or student accommodation, ideally in an accommodation

related area

  • Have experience in facilities management
  • Experience as a team leader
  • Experience of working to agreed budgets
  • Ability to prioritise workload and meet deadlinesJob Types: Part-time, Permanent

* The company does operates an annual leave blackout period from 10th Aug - end of Sept, every year to cover the new academic intake of students into the property.

*This role will involve out of hours cover for emergencies.

Related keywords

Purpose Built Student AccommodationANUK AccreditationHealth and SafetyRight to RentDBS ClearanceStudent WelfareProperty ManagementOccupancy RatesTenancy AgreementsHospitalityFacilities ManagementStudent Care

About Cloud Student Homes

LinkedInVisit site

One of the UK’s leading specialist purpose-built student accommodation lettings & facilities management operators

Industry
Real Estate
Company size
51-200 employees
Headquarters
Salisbury

Cloud Student Homes is one of the UK’s leading specialist Purpose-Built Student Accommodation Lettings & Facilities Management operators, serving the country’s world-renowned higher education sector. Currently responsible for over 2,800 student beds across 19 sites in 11 leading university towns and cities across the UK, we have enjoyed rapid growth during 2019-2020. With aspirations to acquire additional sites in more locations, we hope to build on the success of the Cloud Student Homes brand well into the next decade. With excellent insight into student preferences and requirements, Cloud Student Homes offer affordable, safe, high-quality properties that offer modern, spacious accommodation alongside outstanding facilities, with a wealth of rewards for landlords too. We are committed to delivering a high calibre of services in a professional and transparent manner, to ensure both landlords and students are kept happy.

Offices: Old Fire Station,, Salt Lane, Salisbury, SP1 1DU, GB · Nebula Student, 20 Egerton Street, Sheffield, South Yorkshire S1 4JX, GB · Canterbury Student Village, Canterbury, CT1 1YN, GB

Facilities Management Student LettingsStudent Property Consultancyand Student Property Restructuring
View all jobs at Cloud Student Homes

About Cloud Student Homes

LinkedInVisit site

One of the UK’s leading specialist purpose-built student accommodation lettings & facilities management operators

Industry
Real Estate
Company size
51-200 employees
Headquarters
Salisbury

Cloud Student Homes is one of the UK’s leading specialist Purpose-Built Student Accommodation Lettings & Facilities Management operators, serving the country’s world-renowned higher education sector. Currently responsible for over 2,800 student beds across 19 sites in 11 leading university towns and cities across the UK, we have enjoyed rapid growth during 2019-2020. With aspirations to acquire additional sites in more locations, we hope to build on the success of the Cloud Student Homes brand well into the next decade. With excellent insight into student preferences and requirements, Cloud Student Homes offer affordable, safe, high-quality properties that offer modern, spacious accommodation alongside outstanding facilities, with a wealth of rewards for landlords too. We are committed to delivering a high calibre of services in a professional and transparent manner, to ensure both landlords and students are kept happy.

Offices: Old Fire Station,, Salt Lane, Salisbury, SP1 1DU, GB · Nebula Student, 20 Egerton Street, Sheffield, South Yorkshire S1 4JX, GB · Canterbury Student Village, Canterbury, CT1 1YN, GB

Facilities Management Student LettingsStudent Property Consultancyand Student Property Restructuring
View all jobs at Cloud Student Homes

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