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The Onboarding Agent acts as the primary point of contact for new customers, coordinating bin deliveries and service start dates. They work cross-functionally with internal teams and suppliers to ensure a smooth onboarding experience and resolve any delivery issues.
The ideal candidate possesses strong customer service experience, excellent verbal and written communication skills, and the ability to manage multiple tasks effectively. They must demonstrate high attention to detail, strong problem-solving capabilities, and an empathetic approach to customer needs.
Onboarding Agent
Full Time – Office based
Newcastle Upon Tyne
As an Onboarding Agent, you will be responsible for ensuring new customers are set up quickly and efficiently. Acting as the central point of contact, the role coordinates between customers, suppliers, and internal teams to arrange bin deliveries, confirm service details, and track progress through to successful service start. The focus is on delivering a smooth onboarding experience, resolving any issues proactively, and ensuring all bins and services are in place on time and to the customer’s expectations.
Responsibilities:
Person Specification:
The business for businesses
Waste Managed is part of the Everything Managed Group, and is a Business Solutions Services Provider. Our focus is on delivering waste management services to (and not exclusively to) Micro start-ups, SMEs and Corporate customer groups. We have been revolutionary within the Waste Management category. We continue to give unparalleled service to our customer base, which is nearing 36,000 and will continue to innovate business solutions. Our vision revolves around the provision of business services with world-class, consumer-style customer service
Offices: 41-51 Grey Street, Newcastle upon Tyne, England NE1 6EE, GB
View all jobs at Waste ManagedThe business for businesses
Waste Managed is part of the Everything Managed Group, and is a Business Solutions Services Provider. Our focus is on delivering waste management services to (and not exclusively to) Micro start-ups, SMEs and Corporate customer groups. We have been revolutionary within the Waste Management category. We continue to give unparalleled service to our customer base, which is nearing 36,000 and will continue to innovate business solutions. Our vision revolves around the provision of business services with world-class, consumer-style customer service
Offices: 41-51 Grey Street, Newcastle upon Tyne, England NE1 6EE, GB
View all jobs at Waste Managed