eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We’re growing by double digits, of…
Skills: Tier 1 & 2 Support, Microsoft 365, Azure, WatchGuard Firewalls, Active Directory
Northeast Area Manager, Customer Solutions Specialists
New York, New York, United States · On-site
$125k–$237k/yr
Senior
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Library Information Assistant - Harry Belafonte 115th Street Library
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Offsite Medical Secretary-Multispecialty-Jackson Heights, NY-Full Time-Day
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We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what’s “healthy” they don’t stop…
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Full-time
Professional Growth Support, Certification Opportunities
Posted 31d ago
~40 hrs/week
Responsibilities
Provide Level 1 and Level 2 IT help desk support as a dedicated resource for a nonprofit client in the Bronx. Responsibilities include managing technical documentation, delivering quarterly health reviews, and optimizing technology costs.
Requirements
Requires prior experience in IT support or an MSP environment with competency in Windows OS and Active Directory. Candidates must reside in the Bronx and possess strong communication skills for client-facing interactions.
Full job description
eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.
We’re growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You’ll be part of a team that supports each other and works together to ensure customer satisfaction.
Location & Schedule
On-site: 4 days per week on-site at the customer site in the Bronx, NY.
In-office: 1 day per week at the eMazzanti main office.
Residency: Candidates must be local to the Bronx and able to reliably commute to the customer site daily.
Type: Full-time position. This is a sole-employment role (no outside or side jobs).
Key Responsibilities
Tier 1 Support: Handle, triage, and prioritize Tier 1 IT support requests on-site, ensuring timely resolution and appropriate escalation.
Dedicated Resource: Serve as the dedicated technical resource for the assigned nonprofit customer account, owning the day-to-day support relationship.
Stakeholder Reviews: Deliver written quarterly account health reviews to customer stakeholders (in coordination with the vCIO and Account Manager) covering uptime and incident summaries, active project status, top risks/recommendations, and a rolling 90-day technical roadmap.
Documentation: Build and maintain a comprehensive customer runbook and documentation library — network topology, vendor contacts, escalation paths, backup and recovery steps, and recurring maintenance tasks — and drive down mean time to resolution (MTTR).
Cost Optimization: Identify and present cost-saving and grant-eligible technology opportunities appropriate for a budget-conscious nonprofit (e.g., TechSoup, Microsoft nonprofit licensing, WatchGuard nonprofit programs), documenting estimated savings, eligibility, and implementation effort.
Consulting: Act as a technical consultant and trusted advisor, making recommendations to customers and internal staff and helping the team resolve complex challenges.
Knowledge Sharing: Contribute regular knowledgebase articles and present at internal all-hands meetings to share expertise across the team.
On-Call: Provide on-call availability and escalation support for the team during the work week per the on-call schedule.
Mentorship: Mentor and support team members, helping colleagues grow their technical and business acumen.
Job Requirements
Understand and solve customer technical problems over the phone or in-person as needs warrant.
Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
Monitor and troubleshoot back up or other regularly scheduled client work.
Work within a ticketing system to track and escalate customer problems
Maintain a positive phone demeanor and ensure customer satisfaction
Perform remote maintenance as needed.
Other duties as assigned.
Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
Spot themes and proactively work to solve them.
Growth & Certification Opportunities
No certifications are required to start. eMazzanti actively supports and encourages professional growth, and this role offers the opportunity to pursue industry-recognized certifications, including:
Microsoft 365 — MS-102: Microsoft 365 Administrator and MS-700: Managing Microsoft Teams (toward Microsoft 365 Certified: Administrator Expert).
Microsoft Azure — AZ-104: Microsoft Azure Administrator, AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and AZ-305: Designing Microsoft Azure Infrastructure Solutions (toward Microsoft Azure Network Administrator).
eMazzanti Technologies is your outsourced IT consultant servicing clients worldwide since 2001. We specialize in a wide range of IT Services that can help grow your business exponentially.
Our experienced IT engineers can quickly provide expert analysis of your business technology and suggest an IT solution that will increase your business productivity, business growth and business security.
No matter what, we will meet and exceed your business expectations with a suite of technology services that includes antivirus solutions, network security, application control, cloud computing, virtualization, PCI compliance, video security, remote support, email security, spam filtering as well as POS and retails solutions.
The best advocates for eMazzanti Technologies are our clients. The firm services across the globe ranging from home office environments to multinational corporations with mission-critical needs. These organizations rely on eMazzanti as their technology management partner.
As our clients grow and their needs change, our flexible, scalable model adapts to meet the aspirations of their businesses. We form long-term relationships with clients that value stability and reliability in their IT partners.
An innovative and comprehensive approach to technology services has earned eMazzanti the trust of a rapidly growing client base and recognition by many of the industry’s foremost publications.
Offices: 701 Grand Street, Hoboken, New Jersey 07030, US · 170 120th Ave NE, Bellevue, Washington 98005, US · 180 Rue Peel, Montreal, Quebec, CA · 2900 John St, Markham, Ontario L3R, CA
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,419 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1605 of the 11419 open customer service & support positions offer remote or hybrid work (460 remote, 1145 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
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