Ohio, United States · Hybrid
Director, Professional Services Location: Remote with 75% travel Travel Expectations: 75% travel to client sites Job Type: Full-time Job Reports To: Vice President, Product About Jaan Health/Phamily Jaan Health is a lead…
Skills: Executive leadership, Customer success, Professional services, Healthcare technology, Relationship management
New York, New York, United States · Hybrid
Sr. Software Engineer Whether your background is in general full-stack development or you're more interested in HL7/FHIR interoperability and healthcare integrations, we have opportunities aligned with both paths. We'd l…
Skills: Ruby on Rails, Python, SQL, Vue.js, React
Sandy Springs, Georgia, United States · Hybrid
Location: Hybrid within 30min of driving commute to Sandy Springs, GA Job Type: Full-time - 40 hours per week (8:30am-5pm; EST and/or PST) Department: Clinical Operations Reports to: Clinical Operations Manager Comp: $20…
Skills: Patient Outreach, Care Management, Electronic Health Records, Patient Onboarding, Clinical Documentation
New York, New York, United States · On-site
About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health sy…
Skills: Account Management, Client Success, Revenue Growth, Team Leadership, Healthcare Operations
New Lenox, Illinois, United States · Hybrid
$25/hr–$30/hr
Location: Hybrid within 30min of New Lenox, IL Job Type: Full-Time Salary Range: $25-$30/hr. Hours: 8:30am-5pm This position is not eligible for visa sponsorship. About Us Jaan Health is a leading care management company…
Skills: Patient outreach, Medical assisting, EHR documentation, Epic, Cerner
Sandy Springs, Georgia, United States · Hybrid
Location: Hybrid within 30 miles of driving commute to Sandy Springs, GA Job Type: Full Time, M-F 8:30am-5pm Job Reports To: Director of Clinical Operations This position is not eligible for visa sponsorship. About Jaan …
Skills: Care Management, Clinical Care Coordination, Patient Triage, Care Planning, Team Management
Medford, Oregon, United States · Remote OK
Location: Remote near Medford, OR Job Type: Full Time, M-F 8:30am-5pm Job Reports To: Director of Clinical Operations This position is not eligible for visa sponsorship. About Jaan Health/Phamily Jaan Health is a leading…
Skills: Care Management, Clinical Care Coordination, Patient Triage, Care Planning, Team Management
Medford, Oregon, United States · Remote OK
$22/hr–$25/hr
Location: Remote within Medford, OR Job Type: Full-time - 40 hours per week (WORKING PST TIME ZONE) Department: Clinical Operations Reports to: Clinical Operations Director This position is not eligible for visa sponsors…
Skills: Patient Outreach, Care Management, EHR Documentation, Patient Onboarding, Staff Training
Chicago, Illinois, United States · Hybrid
$45k–$55k/hr
BDR / Pipeline Generation Specialist (AI Healthcare Tech) Location: The role will begin as fully remote, with occasional in-person team meetings. As we continue to grow and establish a Chicago office, the position may tr…
Skills: Sales, Business Development, Account Management, Communication, Interpersonal Skills
Buffalo, New York, United States · Hybrid
Description Employer: Dent Neurologic Institute *Please note: this is an actual hybrid-remote role - training/onboarding will be on-site, as well as continued training conducted on-site* Phamily is helping to place a rem…
Skills: Chronic Care Management, Patient Advocacy, Patient Education, Case Management, Interpersonal Communication
Seattle, Washington, United States · Hybrid
$90k–$110k/yr
Strategic Operations Manager, Office of the CMO Location: Hybrid/Remote with 50%+ Travel across United States Travel Expectations: 50% per business needs Job Type: Full time Job Reports To: Chief Medical Officer (CMO) Sa…
Skills: Strategic Planning, Project Management, Executive Engagement, Business Development, Market Research
Baton Rouge, Louisiana, United States · On-site
Chronic Care Manager/Chronic Care Coordinator The NeuroMedical Center - 10101 Park Rowe Avenue, Baton Rouge, LA 70810 Monday-Friday 8am-5pm On-Site (Possibility of a hybrid work situation based on meeting monthly goals c…
Skills: Patient Caregiving, Patient Education, Patient Advocacy, Interpersonal Communication, Organizational Skills
California, United States · Remote Solely
Enrollment Specialist (6-month contract) Location: Remote (based in PST region) Job Type: Part-time (30 hours per week) Job Reports To: Enrollment & Consent Manager Schedule: 6 hours per day / Monday - Friday / 12-6 PST …
Skills: Patient Outreach, Telephone Etiquette, Call Center Operations, Patient Enrollment, Written Communication
Yuma, Arizona, United States · Hybrid
$22/hr–$25/hr
In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Yuma, AZ, with some Remote documentation and coordination. Job Type: Full-Time This position is not eligible for visa sponsorship…
Skills: Patient Engagement, Motivational Interviewing, Social Determinants of Health (SDoH) Screening, Clinical Social Work, EHR Proficiency
Albuquerque, New Mexico, United States · Hybrid
$22/hr–$25/hr
In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Albuquerque, NM, with some Remote documentation and coordination. Job Type: Full-Time This position is not eligible for visa spon…
Skills: Patient Engagement, Motivational Interviewing, Social Determinants of Health (SDoH) Screening, Care Coordination, EHR Proficiency
Sandy Springs, Georgia, United States · Hybrid
Manager of Clinical Operations Location: Sandy Springs, GA (NO Relocation Package will be provided) Job Type: Full Time, Hybrid Job Reports To: Director of Clinical Operations This position is not eligible for visa spons…
Skills: Clinical Operations Management, Care Coordination, Performance Management, Staff Supervision, Value Based Care
New York, New York, United States · On-site
About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health sy…
Skills: Account Management, Client Success, Revenue Growth, Team Leadership, Healthcare Operations
Goodyear, Arizona, United States · Hybrid
$19/hr–$21/hr
Chronic Care Coordinator – Hybrid, Arizona This role can be located in any location, with the following offices preferred: - Goodyear, AZ* - Thunderbird office* - Prescott, AZ* Please review the following for a complete …
Skills: Patient Care, Chronic Care Management, Epic EHR, Vital Signs Measurement, Patient Education
Paradise Valley, Arizona, United States · Hybrid
$19/hr–$21/hr
Chronic Care Coordinator – Hybrid, Arizona This role can be located in any location, with the following offices preferred: - Goodyear, AZ* - Thunderbird office* - Prescott, AZ* Please review the following for a complete …
Skills: Patient Care, Chronic Care Management, Vital Signs Measurement, Medical Record Management, Patient Education
Glendale, Arizona, United States · Hybrid
$19/hr–$21/hr
Chronic Care Coordinator – Hybrid, Arizona This role can be located in any location, with the following offices preferred: - Goodyear, AZ* - Thunderbird office* - Prescott, AZ* Please review the following for a complete …
Skills: Chronic Care Management, Patient Education, Vital Signs Measurement, Epic EHR, Phlebotomy
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The Director of Professional Services leads the team responsible for managing enterprise healthcare customer relationships throughout their lifecycle. They are tasked with establishing operational rhythms, driving customer outcomes, and serving as an executive sponsor to ensure retention and growth.
Candidates must have 10+ years of leadership experience in enterprise customer engagement or professional services, specifically within healthcare technology or digital health. Proven success in managing C-level relationships and scaling teams in high-growth environments is required.
Location: Remote with 75% travel
Travel Expectations: 75% travel to client sites
Job Type: Full-time
Job Reports To: Vice President, Product
Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
The Director of Professional Services is responsible for leading the Professional Services team that partners with enterprise healthcare customers throughout their lifecycle—from pre-contract support through implementation, growth, and renewal.
This leader serves as an executive sponsor for strategic client relationships while building a high-performing team responsible for delivering measurable clinical, operational, and financial outcomes. The Director establishes engagement methodologies, customer governance, executive business reviews, success metrics, and best practices that enable the company to scale.
The ideal candidate combines executive-level relationship management, healthcare technology, operations, and revenue cycle expertise, operational leadership, and a passion for building repeatable customer success programs.
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.
Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Proactive patient care at scale.
Better care for every patient, everywhere: Phamily from Jaan Health For over 4 billion people around the globe, the word “jaan” means life or love. We all cherish the lives and health of those we love. At Jaan Health, nothing is more important than enabling high-quality healthcare for all patients, everywhere, all the time. We believe: High-quality care is only possible when physicians are fairly compensated for all the work they do Physicians can improve clinical outcomes when they can move from reactive, episodic care to proactive care management Patients should be empowered with guidance and support from trusted health care providers wherever and whenever they need it For nearly a decade, we have been building easy-to-use, AI-driven technology to enable medical groups, health systems, and ACOs to better deliver high-ROI, high-quality proactive care across their entire population. Our software platform Phamily has transformed chronic disease management with simple and satisfying technology that lets physicians and care teams focus on increasing patient care, not paperwork.
Offices: 10921 Reed Hartman Highway, Suite 121, Cincinnati, Ohio 45242, US
Proactive patient care at scale.
Better care for every patient, everywhere: Phamily from Jaan Health For over 4 billion people around the globe, the word “jaan” means life or love. We all cherish the lives and health of those we love. At Jaan Health, nothing is more important than enabling high-quality healthcare for all patients, everywhere, all the time. We believe: High-quality care is only possible when physicians are fairly compensated for all the work they do Physicians can improve clinical outcomes when they can move from reactive, episodic care to proactive care management Patients should be empowered with guidance and support from trusted health care providers wherever and whenever they need it For nearly a decade, we have been building easy-to-use, AI-driven technology to enable medical groups, health systems, and ACOs to better deliver high-ROI, high-quality proactive care across their entire population. Our software platform Phamily has transformed chronic disease management with simple and satisfying technology that lets physicians and care teams focus on increasing patient care, not paperwork.
Offices: 10921 Reed Hartman Highway, Suite 121, Cincinnati, Ohio 45242, US
