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$29/hr–$35/hr
Full-time
high school, professional certificate
Medical plan options, HSA & HRA company contributions, Dental coverage, Vision plans, Basic Life insurance, AD&D insurance
Posted 24d ago
~40 hrs/week
Responsibilities
Provide daily technical and operational support for audiovisual systems at a client site, including event support and preventative maintenance. Maintain strong client relationships while troubleshooting equipment issues and documenting work requests in ticketing systems.
Requirements
Requires a high school diploma and the ability to pass background and driving checks. Desired qualifications include 1-2 years of AV support experience and industry certifications such as AVIXA CTS or manufacturer-specific credentials.
Full job description
About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.
How You’ll Contribute:
The ADOPT Onsite AV Specialist works daily at an assigned client site, providing technical and operational support for audiovisual systems and services. This role requires strong technical expertise combined with exceptional client relationship skills to ensure superior satisfaction and support the renewal and growth of the ADOPT onsite support agreement. Responsibilities include meetings, conference, and event support; inventory management; reporting; preventative maintenance; and troubleshooting system or equipment issues. The Specialist Lead applies advanced technical skills to maintain, repair, and optimize AV systems and infrastructure.
What You’ll Do:
Collaborate effectively with Diversified team members and cross-functional departments.
Provide technical support for meetings, conferences, and events.
Identifies and resolves basic AV issues, including checking cables, connections, and equipment functionality.
Sets up and configures standard AV equipment such as projectors, displays, microphones, and speakers.
Participate in ongoing training and work under the guidance of senior technicians.
Delivers a high level of AV, broadcast, and unified communications (UC) support to clients.
Build and maintain strong customer relationships to promote satisfaction and long-term loyalty.
Performs preventative maintenance to ensure client rooms and systems operate optimally.
Troubleshoots system issues using appropriate test equipment to diagnose, verify, and document performance.
Escalate complex issues to Global Service Center agents, field service teams, engineering, or manufacturers as needed.
Collaborate with manufacturers on equipment servicing, including technical support, RMA processing, and repair coordination.
Document work requests, repairs, and events within ticketing systems.
Provides operational support for meetings and events as required.
Maintains accurate daily records of time worked, projects supported, and services performed for reporting and timesheet purposes.
Physical Working Environment:
This role is typically based in an office or corporate environment but may require work throughout a client’s buildings or campus.
Work conditions may include:
Accessing equipment in confined or hard-to-reach spaces (under tables, behind displays, ceilings, closets, etc.)
Lifting and handling equipment up to 50 lbs.
Walking long distances regularly
Frequent use of stairs
Exposure to varying temperatures across environments
Managing occasional high-pressure situations due to system issues or client needs
What You’ll Bring:
Education & Certifications:
High school diploma or equivalent
Required Skills/Qualifications:
Ability to pass background and driving record checks
Legal authorization to work in the United States (I-9 verification)
Demonstrated ability to build strong client relationships and maintain composure in high-pressure situations
Desired Skills/Qualifications:
1-2 years of AV systems support experience
Post-secondary degree or technical training certification
Client relations or customer service certifications
AVIXA CTS certification or similar industry credentials
Experience troubleshooting video walls, DSP systems, and control systems
Familiarity with video conferencing, unified communications, and collaboration platforms
Experience providing in-person technical support to clients
Strong multitasking, organizational, and problem-solving abilities
Proven ownership mindset and solution-oriented approach
Excellent communication and client service skills with reliable follow-through
Strong attention to detail and technical aptitude
Knowledge of computer networking configuration and troubleshooting.
Experience providing in-person technical support to clients
Strong multitasking, organizational, and problem-solving abilities
Proven ownership mindset and solution-oriented approach
Excellent communication and client service skills with reliable follow-through
Strong attention to detail and technical aptitude
What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
Multiple medical plan options to fit you and your family’s needs
HSA & HRA company contributions
Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits
Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)
Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
At Diversified, we leverage the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
We connect people, technology and experiences, where and when it matters most. Our solutions reach millions every day. Founded in 1993, we’re a global organization serving local needs with associates worldwide.
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Offices: 5525 Granite Pkwy, Ste 675, Bldg 6, Plano, Texas 75024, US · Unit 12/13 Egham Business Village, Crabtree Road, Egham, Surrey TW20 8RB, GB · 98 a Bell St, Preston, Victoria 3072, AU · A/2F Sewang B/D, 14-8, Teheran-ro 70-gil,, Gangnam-gu, Seoul , Korea 06193, KR
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,422 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
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