Customer Service & Support Jobs in Mumbai, India (Now Hiring) — 1,131 open — Page 43

Introduction


How you'll make an impact

Responsibilities:

 

• Professionals in this group are responsible to manage inbound calls and customer service enquiries.
• Individuals identify and assess customer’s needs and work with the team to resolve issues.
• They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues.
• These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
• Incumbents at this level are senior/experienced Para-Professional with basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.
• They may have little experience but may not have a professional qualification.
• They follow standard procedures and are responsible for perform basic routine based tasks in defined parameters but may at times require interpretation or deviation from standard procedures.
• They work under moderate supervision and communicate information that requires moderate interpretation.

 

 

About you

Qualifications:

• Typically requires a High School education or equivalent and minimum of 3 years of experience.

 

Additional Information

 Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan - Tax Savings Plans
• Educational expense reimbursement 
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.