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Full-time
28 days annual leave, Pension scheme, Life assurance, Virtual GP, Healthcare cash plan, Free food and drink
Posted 1d ago
Apply by Aug 25
~35 hrs/week
Responsibilities
The Kitchen Leader is responsible for ensuring consistent food preparation standards and maintaining a safe, clean, and compliant kitchen environment. They will also lead and inspire the team to deliver excellent service while managing stock and administrative duties.
Requirements
Candidates should have experience in leading teams, driving performance, and protecting profit while maintaining high standards. A genuine passion for customer service and the ability to act as a role model for company values are essential.
Full job description
Kitchen Leader
Full time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in New Station Street, Leeds LS1 4DY GBR
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
As a Kitchen Leader at Pret a Manger, you’ll play a key role in ensuring the consistent preparation of delicious food that meets our high standards, while leading and inspiring your team to deliver excellence every day. You’ll act as a role model, promoting Pret’s core values and maintaining a safe, clean, and compliant kitchen environment. With a sharp eye for detail, you’ll manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you’ll help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.
About you
Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
Bring your passion: share our passion for exceptional customer service.
Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
Hourly rate is £16.85 (inclusive of mystery shopper bonus)
After initial training, earn an extra £5 per hour for any shift started between 3-5am
28 days annual leave (pro-rata if you're part-time)
Pension scheme
Life Assurance at 3x annual salary & virtual GP
Healthcare cash plan
Free food and drink while you’re working
And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
Loyalty award after 5, 10, 15, 20 years’ service
Regular rewards and recognition for amazing standards
Access marketplace discounts on shopping, travel, fitness, dining, tech and more
Flexible working hours, means you have the time to do what’s important to you
Comfy free shoes to wear on shift
We also offer
Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications –apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
Happy Teams Happy Customers
Amazing Standards Every day
Never Standing Still
Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Founded in 1986 in London, Pret A Manger set out with a simple mission – to create handmade food that you couldn’t find anywhere else. What started as a small shop has grown into an international business, with hundreds of shops across the world, serving millions of customers every year.
As Pret continues to evolve as a dynamic, customer-focused business, we remain true to our roots – freshly preparing our food in shop kitchens throughout the day with high-quality ingredients, brewing organic coffee, and maintaining a deep commitment to sustainability.
Our people are at the heart of our success. We believe in being kind, being generous, and being honest – values that shape everything we do. It’s why, at the end of each day, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.
We welcome passionate, hardworking, wonderful people (like you!) who bring energy and enthusiasm to their work, and we give them the chance to shine. Pret is a place full of opportunities to grow, whether it’s through training, career progression, or the many ways we come together to give back.
Join us, and be part of something truly special.
Offices: Verde, 10 Bressenden Place, London, London SW1E 5DH, GB · 853 Broadway, 7th Floor, New York, New York NY10003, US · 106 rue la Boetie, Paris , 75008, FR
How many Customer Service & Support jobs are open in Leeds, United Kingdom right now?
There are currently 488 open customer service & support positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Leeds, United Kingdom?
Companies currently hiring include NEXT PLC, Greene King Brewery, Marks and Spencer, Valor Hospitality Careers - UK, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Leeds, United Kingdom?
Yes — 112 of the 488 open customer service & support positions offer remote or hybrid work (10 remote, 102 hybrid).
How do I apply for Customer Service & Support jobs in Leeds, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.