Department: Customer Services Location: Leeds (On-Site) Type of Contract: Permanent / Part-time (30 Hour) Salary: £20,625 - £22,500 Our Vision: Changing Lives through Education The Role: The Customer Service Officer is r…
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$21k–$23k/yr
Part-time
bachelor degree
25 Days Annual Leave, 8 Public Holidays, Additional Leave Per Year Of Service, Workplace Pension Scheme, Tuition Reimbursement, Cycle To Work
Posted 40d ago
~30 hrs/week
Responsibilities
The role involves providing high-quality student administration and a 'one-stop shop' advice service on campus. The officer is responsible for resolving student issues from start to finish across various communication channels.
Requirements
Candidates must hold a degree or equivalent qualification and possess exceptional communication and organizational skills. Proficiency in Microsoft systems and the ability to work to KPIs and SLAs are required.
Full job description
Department: Customer Services
Location: Leeds (On-Site)
Type of Contract: Permanent / Part-time (30 Hour)
Salary: £20,625 - £22,500
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.
This is a 5 days per week role with shift patterns:
Monday: 2pm-8pm
Tuesday: 2pm-8pm
Wednesday: OFF
Thursday: 2pm-8pm
Friday: OFF
Saturday: 9am-3pm
Sunday: 9am-3pm
This role is not eligible for visa sponsorship!
What the role involves:
Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
Respond with speed and accuracy to email, phone, and in-person enquiries.
Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
Strong written communication abilities, including a professional and inclusive telephone manner.
Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
25 days annual leave, plus 8 public holidays
1-day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
Perks@Work discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
GEDU Global Education is a dynamic and innovative group of education providers.
Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.
Related keywords
Student ServicesHigher EducationCustomer ExperienceAdministrationCampus SupportKPIsSLAsMicrosoft SystemsStudent AdviceOperational Support
We bring together students and professionals to drive progress through education.
Industry
Education
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Greenford, England
LinkedIn followers
161,147
GEDU Global Education (GEDU) is changing lives through education and making a fundamental difference to living standards and access to learning globally.
We have 15 institutions in 16 countries, including the USA, United Kingdom, France, Germany, Spain, Malta, UAE, India, Saudi Arabia, Australia, Ireland and Canada.
We offer a range of educational opportunities— from K12 through Bachelor’s and Master’s degrees to PhDs and DBAs, plus apprenticeships and language schools.
Our portfolio has over 75,000 students, covers a wide range of subjects and is characterised by a keen focus on both employability and student experience to maximise return on investment for students.
Education is transformative, and this is what drives us.
Our Portfolio: ICN, Schiller International University, MLA College, GBS UK, GBS Dubai, GBS Malta, Queen Elizabeth's Global Schools, Global Institute of Entrepreneurship (GIE), École de Management Appliqué (EMA), Australian Performing Arts Conservatory (APAC), MetaGedu, Lokmani Degree College, English Path, GlobalU, and Global Banking Training.
Offices: 891 Greenford Road, Greenford, England UB6 0HE, GB
How many Customer Service & Support jobs are open in Leeds, United Kingdom right now?
There are currently 488 open customer service & support positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Leeds, United Kingdom?
Companies currently hiring include NEXT PLC, Greene King Brewery, Marks and Spencer, Valor Hospitality Careers - UK, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Leeds, United Kingdom?
Yes — 113 of the 488 open customer service & support positions offer remote or hybrid work (10 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Leeds, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.