Employee Service Center Representative (Part-Time) - Sphere
Las Vegas, Nevada, United States · On-site
Mid level$1.9B raised
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Employee Service Center Representative (Part-Time) - Sphere
Las Vegas, Nevada, United States · On-site
Mid level$620M raised
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Las Vegas, Nevada, United States · On-site
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Las Vegas, Nevada, United States · On-site
Entry level
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Assistant Store Manager - Editions de Parfums Frédéric Malle - Full Time - Las Vegas, NV
Las Vegas, Nevada, United States · On-site
$23/hr–$25/hr
Mid level$5.2B raised
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Part-time
Upskilling Tools And Resources, Career Development Tools
Posted 9d ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact for Tier 1 employee inquiries across various channels, resolving requests or escalating them to appropriate stakeholders. Supports HR functions including onboarding, I-9 processing, and managing time and attendance issues.
Requirements
Requires previous experience in a call center, HR, or administrative support role with proficiency in Microsoft Office. Strong communication skills and the ability to work a flexible onsite schedule including nights and weekends are essential.
Full job description
Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.
Who are we hiring?
The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.
What will you do?
Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).
Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
Support employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.
Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as assigned.
Contribute to various HR functions, which may involve supporting licenses and certifications, supporting training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
Partner with Coordinators and assigned ESC Leadership in all areas of day-to-day departmental orientation.
Support Employee Service Center office with assigned on-site support and tasks essential for sustaining smooth business operations.
What do you need to succeed?
Previous call center, HR or administrative (scheduling, payroll, employee services) support experience.
Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.
Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
Proficient problem-solving, reasoning, motivational, and organizational skills are essential.
Spanish language skills preferred:Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
Special Requirements
Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.
#LI-Onsite
Hourly Pay Range
$27—$27 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Related keywords
HRISOracleEmployee Service CenterSLAI-9 ProcessingPeople PracticesTime and AttendanceOnboardingTier 1 SupportCase ManagementBilingualEntertainment IndustryAdministrative SupportEmployee Relations
Sphere Entertainment Co. is a premier live entertainment and media company.
The Company’s portfolio includes Sphere, a next-generation entertainment medium that is redefining the future of live entertainment. Sphere is powered by cutting-edge technologies that ignites the senses and transports audiences to places both real and imagined. The first Sphere venue opened in Las Vegas in September 2023 and will host a wide variety of events, including concerts and residencies from the world’s biggest artists; Sphere Experiences featuring leading Hollywood creatives; and premier marquee events. The Company is having discussions regarding the development of Sphere in other forward-thinking cities.
In addition, the Company includes MSG Networks, which has been a pioneer in regional sports television since its debut as the first regional sports network in the country more than 50 years ago. With two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a companion streaming service, MSG+, MSG Networks serves the nation’s number one media market, the New York DMA, as well as other portions of New York, New Jersey, Connecticut, and Pennsylvania. MSG Networks features exclusive live local games of five professional sports franchises along with a compelling lineup of critically acclaimed original programming.
More information is available at www.sphereentertainmentco.com
Offices: 3773 Howard Hughes Pkwy, Las Vegas, Nevada 89169, US · 3333 Empire Ave, Burbank, CA 91504, US · 11 Pennsylvania Plaza, New York, NY 10001, US
ArtTechnologyEngineeringand Live EntertainmentMedia and EntertainmentDigital EntertainmentConcertsEvents
How many Customer Service & Support jobs are open in Las Vegas, NV right now?
There are currently 4,081 open customer service & support positions in Las Vegas, NV listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Terrible's, Domino's, Albertsons Companies, Caesars Entertainment, Station Casinos, among others. Browse the listings above to see every active employer.
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