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$41k–$64k/yr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, FSA, Dependent care FSA, Parental leave
Posted 9d ago
~40 hrs/week
Responsibilities
The Assistant Boutique Manager is responsible for driving sales goals, managing store operations, and delivering a premium customer experience. They will also lead, coach, and develop the team to ensure high performance and adherence to company standards.
Requirements
Candidates must have at least one year of retail sales supervision experience and a high school degree or equivalent. The role requires strong interpersonal skills, the ability to work a flexible schedule, and unrestricted work authorization in the U.S.
Full job description
Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative, and a little cheekier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.
Who We Seek:
A dedicated Assistant Boutique Manager to join our team at Honey Birdette. In this role, you will join a fierce, fun group of high-performing individuals who foster a positive environment of collaboration and teamwork. Together, you will curate a red carpet shopping experience for our clients and strive to meet and exceed sales expectations. Our ideal candidate is professional, polished, charismatic, energetic, positive, and highly approachable, with an outgoing personality. This individual will know how to connect with customers to build ongoing clienteling opportunities. A successful Assistant Boutique Manager will deliver amazing sales results by personally assisting all clients with their shopping needs and developing the team to meet and exceed customers expectations.
What You’ll Do - Job Responsibilities
Provide excellent customer service to all customers
Support Team in building an effective clienteling program and grow IG followers
Lead Team to deliver weekly sales goals in toys, bondage, lingerie
Seek to understand Customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency
Ensure Customer complaints managed via the Customer complaint policy and improvement plans implemented
Deliver on commitments made to internal and external Customers upholding integrity
Support all Boutique events to ensure creation of a positive Customer experience
Provide targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually improving
Uphold a culture of feedback to constantly enhance and keep the Team motivated to perform and develop within the Boutique
Create a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive.
Support the Boutique Manager in ensuring Teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation and team development.
Support Boutique Manager by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations.
Participate in the performance management cycle with the Team.
Ensure presentation is always immaculate through implementing policies, procedures and relevant tools to support superior Boutique standards that will in turn support exceptional Customer experiences
Assist in controlling store financial losses through upholding inventory policies, procedures and action plans as required
Understanding and communicating business directives, marketing campaigns, sale set ups and operational changes
Uphold a high expectation of 48-hour response time on all emails, ensuring all Boutiques respond urgently with all action required from Leadership Team and Customer Support Team
Ensure banking and Customer orders are completed in a timely manner in line with company expectations
Undertaking other duties as required to ensure the smooth running of the boutique
What You’ll Bring - Qualifications and Skills
Must have a high school degree or equivalent.
Minimum of one year of retail sales supervision experience and previous cash handling is preferred.
Must be outgoing, energetic and charismatic.
Must have excellent communication, organizational and time management skills.
Must have excellent interpersonal skills and be able to act with integrity and business maturity.
Experience developing direct reports and creating an environment where people do their best work.
Must be able to complete sales transactions in POS register system.
Must be able to work under close supervision and comprehend detailed instruction.
Clienteling experience preferred.
Must be available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts.
Must have unrestricted access to work in the U.S.
Must be at least eighteen (18) years of age.
Physical Requirements
The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift and carry up to 25 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
Able to stand and walk for 8 hour shifts and 40 hour work weeks.
Ability to use technology (mobile devices, computers).
Ability to read instructions, reports, and information on computer/register screens and to key information into the computer daily.
The pay range for this position at the commencement of employment is expected to be $ range, hourly; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
What We Offer:
Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options.
Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status.
Pet Insurance for those who need it too!
Employee Assistance Program.
Pre-tax Transportation/Commuter Benefits options.
Paid Time Off.
Generous product discount!
Employee Resource Groups.
401K program with Company match.
Working Conditions
Candidates understand that Honey Birdette is a subsidiary of PLBY Group. Our brands are focused on creative freedom, artistic expression, and sex positivity. As a result, you understand that the business concept is based partly on sex appeal, nudity, and/or sexual wellness products.
You may be exposed to individuals in sexy and/or sexually provocative clothing, either in person or in photographs or videos; lewd and/or obscene language; depictions of lewd, risqué, intimate, or explicit acts or behaviors; conversations and discussions about sex, sexuality, and the human anatomy; conversations and discussions where vulgar language may be used, and where sexual jokes and innuendo may be expressed in their presence.
Candidates acknowledge that they do not find the job duties or work environment as described above to be offensive, intimidating, hostile, or unwelcome. Candidates also understand that, if hired, nothing shall prevent you from notifying the company immediately if you are exposed to conduct of any type that you find offensive and/or that makes you feel uncomfortable while you are performing your job duties.
Equal Employment Opportunity
Honey Birdette is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and we make all employment decisions without regard to any protected status. The right talent for us innately embodies our values. Come as you are.
Related keywords
RetailLingerieLuxury lifestyleBoutique managementSales goalsClientelingPOSVisual merchandisingInventory policiesPerformance managementCustomer serviceTeam developmentAdministrative functionsMarketing campaignsOperational changesDuty of care
What started as a vision in 2006 is now a heady dose of sexy, glossy glamour growing with pride across AUS, US and UK
Industry
Retail
Company size
201-500 employees
Founded
2006
Headquarters
Sydney, NSW
LinkedIn followers
11,289
Honey Birdette is a luxury lingerie and lifestyle brand owned by the PLBY Group.
Bold, innovative and just a tad naughtier than you would expect, Honey Birdette has become the most talked about lingerie brand in Australia.
Our first Boutique opened it's glossy doors in 2006 with a unique offering of high-end lingerie and premium bedroom accessories. We are proud to now have 50 Australian Boutiques.
In September 2016 we opened our first International Boutique in Covent Garden, London. We continued to grow and and now have four Boutiques in the United Kingdom.
In December 2018 we opened our first USA Boutique at Westfield Century City in Los Angeles. We currently have four Boutiques in USA and continue our growth and success.
Honey Birdette has grown from one humble Boutique in Brisbane to 61 Boutiques globally. We have over 300 amazing Team Members who we adore. And a highly engaged and devoted Customer base who have supported our growth with great passion.
Offices: Level 5, 127 York Street, Sydney, NSW 2000, AU · Los Angeles, CA 90069, US
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