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Full-time
high school
Posted 9h ago
~40 hrs/week
Responsibilities
The Group Desk Coordinator acts as a liaison between the hotel and sales department, managing group reservations, billing, and room assignments. They also attend Pre-Convention meetings and ensure contractual concessions are upheld for all convention groups.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of customer service experience. A minimum of two years in guest services or front desk operations at a luxury resort is required, with proficiency in MS Office and Opera preferred.
Full job description
Job Description
The Group Desk Coordinator specializes in Convention groups, acting as a liaison between the Hotel and Sales Department at Wynn|Encore. This includes providing support with group reservations, group contacts, group master accounts, group billing, special requests, room assignments, distribution of keys, attending Pre-Convention meetings and answering questions pertaining to groups.
Job Responsibilities:
Work with Convention Services Managers and Convention Desk to ensure all appropriate information is communicated to the Front Office in a timely manner to prepare for and execute group arrivals and departures.
Review group resumes and ensure that all contractual concessions are upheld during the group’s program.
Compile requested daily reports for in-house groups.
Maintain all master accounts while Convention groups are in-house by completing necessary billing revisions.
Attend Pre-Convention meetings to review details for all up-coming Convention groups.
Interact positively with guests and on-site contacts while promoting hotel facilities and services.
Working in a team-oriented environment.
Maintain cleanliness of the Group Desk area.
Qualifications
High school diploma or equivalent
Two years of customer service experience
Minimum of two years Guest Services and/or Front Desk experience at a luxury resort
Knowledge of hotel property management system (Opera) preferred.
Proficiency in MS Office
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai.
Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world.
Offices: 3131 S Las Vegas Blvd, Las Vegas, Nevada, US
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai.
Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world.
Offices: 3131 S Las Vegas Blvd, Las Vegas, Nevada, US