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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Full-time
high school, professional certificate
401(k) Plan With Company Matching, Medical Plans, Paid Time Off, Holidays, Volunteer Days, PTO Purchase/Sell Program
Posted 8d ago
~40 hrs/week
Responsibilities
Perform vehicle glass repair, replacement, and safety system recalibrations at shop or mobile locations. Provide exceptional customer service and maintain vehicle cleanliness after completing services.
Requirements
Requires a valid driver's license, Safelite SafeTech certification, and the ability to lift up to 50 pounds. Candidates must be at least 18 years old and capable of working in various weather conditions.
Full job description
Does this position interest you? You should apply –even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
If you are an experienced Auto Glass Technician, you already know your skills are in demand. As the industry leader and part of Belron®, the world leader in vehicle glass repair, replacement, and recalibration, Safelite is investing in advanced technology, career growth, and technician development. Whether you currently work for a national competitor, regional glass provider, dealership, collision center, or independent shop, we would love to talk with you.
Already working in Auto Glass? If you are successful where you are but open to career growth, advanced technology, leadership opportunities, or a different long-term career path, we welcome a conversation.
A Brief Overview
You bring the skills—we’ll match you to the right level and set you up to succeed. This position may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications.
Senior and Master Technician positions may include coaching, mentoring, and technical leadership responsibilities.
What You Will Do
Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.
Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required bv the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
Senior and Master Technician levels will serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring activities.
Performs other duties as assigned
Complies with all policies and standards
What You’ll Get
Technician: $24.00 - $26.50/hr
Senior Technician: $26.50 - $29.50/hr
Master Technician: $29.00 - $32.25/hr
A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
Program to buy additional PTO or sell unused time up to 16 hours.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
Clear career pathway from Technician to Senior Technician to Master Technician, plus opportunities in mentorship, training, and leadership.
Actual compensation is determined based on experience, qualifications, certifications, geographic market, and internal equity.
Education Qualifications
High School Diploma GED/Equivalent Preferred
Valid state-issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required
Proven experience as an Auto Glass Technician (2+ years preferred)
Experience Qualifications
Applicants will be considered for Technician, Senior Technician, or Master Technician placement based on experience, technical capability, certifications, productivity, quality performance, leadership experience, and customer service excellence.
Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.
Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
Experience ranges are intended as guidelines and may vary based on qualifications and business needs.
Skills and Abilities
Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
Ability to stand for extended periods, work in tight spaces, bend and twist body
Ability to use a variety of hand tools and power tools safely and effectively
Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
Problem-solving and ability to trouble-shoot issues, independently and collaboratively
Ability to read, write and interpret the English language and technical directions
Ability to communicate orally (via phone) and written (via computer or other electronic means)
Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)
Preferred Attributes
Passion for craftsmanship and quality work
Interest in emerging vehicle technology and ADAS systems
Desire to continue growing within the trade
Interest in mentoring others (Senior and Master levels)
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. They count on us to repair and replace their glass and recalibrate their vehicle’s advanced safety systems — and that’s something we don’t take lightly.
But we’re more than just a glass company. Our teams go above and beyond, pushing the limits to innovate new ways to bring unexpected happiness to people every day. We empower our associates with the support they need to make a difference, deliver memorable service, and do the right thing. Because we know our people make our purpose possible. It’s this philosophy that drives our culture.
Come join us. We want to be the best place you’ll ever work. Apply today at safelitecareers.com.
Offices: 7400 Safelite Way, Columbus, OH 43235, US
Advanced Safety Systems RecalibrationADAS RecalibrationAuto glass replacementAuto glass repairVehicle repair and maintenanceNationwide warrantyand Vehicle glass specialistWarehousingTransportationProfessional Services
How many Customer Service & Support jobs are open in Jacksonville, FL right now?
There are currently 3,689 open customer service & support positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Jacksonville, FL?
Companies currently hiring include Lowe's Companies, Inc., Domino's, UF Health, Circle K, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Jacksonville, FL?
Yes — 259 of the 3689 open customer service & support positions offer remote or hybrid work (134 remote, 125 hybrid).
How do I apply for Customer Service & Support jobs in Jacksonville, FL?
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