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Jacksonville, Florida, United States · On-site
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Manage complex account relationships focusing on pre and post charge-off collections, including repossession and legal matters. Act as a liaison between internal bank departments and external vendors to ensure document compliance and collateral maintenance.
Requires current credit assistance experience and a high school diploma or equivalent. Candidates must possess strong communication skills and the ability to handle high-volume loan documentation and regulatory compliance in a fast-paced environment.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for working with clients on pre charge off and post charge off collections needs, up to and including repossession assignments. Key responsibilities include managing more complex account relationships with an emphasis on legal matters, resolving client complaints, and leading team members. Job expectations include applying knowledge across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching capabilities.
Account Specialists have advanced experience with multiple products across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching skills. They conduct special research and other project assignments. Primary responsibilities are repossession title work, customer service and other loss mitigation and recovery activities. Works with internal lines of business, external vendors and third parties. Account Specialists work in relationship-based collection environments. Key accountabilities and responsibilities are like Sr. Collector II but are more advanced and complex in nature. This role manages more complex accounting relationships with an emphasis on financial analysis and credit action and legal matters. The specialist manages a portfolio of special assets, or portfolios usually consisting of less complex relationships, both secured and unsecured, and business loan losses. The specialist serves as a liaison to administrative areas within the bank. Ensures document compliance and security perfection as well as collateral monitoring/maintenance. Implement procedures to meet production deadlines, successfully execute service level agreements, manage relationships within the internal department and with business partners. They understand regulatory and compliance requirements that apply to Consumer Vehicle Lending Collections/Repossession and can work within these guidelines. Reviews and processes of repossession and recovery, legal and title documents.
Contacts delinquent, charged-off or high-risk clients in order to secure payment and determine reason for delinquency on active accounts
Works with clients to establish full balance repayment plans or settlements
Serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, and settlements
Ensures document compliance and security perfection as well as collateral monitoring and maintenance
Executes procedures to meet production deadlines, successfully executes service level agreements, and manages relationships within the internal department and with business partners
Works in ownership-based collection environments conducting special research and other project assignments
Investigates daily incoming inquiries received from business partners; reviews to determine the best course of action for the account; validates and signs and/or notarizes the legal and title documents at our CVLC Jacksonville, FL location.
May be responsible for working with the business partners and legal counsel to address any concerns and handle daily correspondence regarding the process and for performing quality reviews of the completed steps.
Review to determine the best course of action for the account; ensure all previous validation and signature steps were completed properly.
Review of legal templates, including direct communications with Internal Legal Counsel; Title Vendors, and Department of Motor Vehicles.
Strong active listening and communication skills, with the ability to clearly understand needs and convey information to customers, peers, leadership, legal teams, and external partners
High attention to detail, ensuring accuracy and completeness across loan documentation, account handling, title work, and compliance activities
Experience managing accounts within consumer vehicle lending, including prioritizing high volumes, meeting deadlines and service levels, and delivering client-focused solutions
Ability to interpret and apply laws, regulations, and internal policies to ensure compliance and mitigate risk
Demonstrated ability to manage multiple tasks independently in a fast-paced environment with changing priorities
Effective collaboration skills, building partnerships across departments such as legal, repossession, towing, and DMV offices
Strong problem-solving skills, including identifying, escalating, and resolving issues with resourcefulness
Proficiency in data entry and system navigation, maintaining accuracy across loan servicing platforms and tracking tools
Adaptability and willingness to learn new processes, systems, and regulatory requirements
Ability to work across multiple systems and tasks efficiently
Responsible for signing, notarizing, maintaining, and mailing documents onsite at the Jacksonville, FL CVLC location daily
Working knowledge of general bank policies, programs and procedures and financial/account practices.
Active Listening
Attention to Detail
Client Solutions Advisory
Interpret Relevant Laws, Rules, and Regulations
Oral Communications
Account Management
Adaptability
Collaboration
Data Collection and Entry
Liquidity Management
Client Management
Collateral Management
Credit and Risk Assessment
Customer and Client Focus
Fiscal Responsibility
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.
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