Hong Kong Island, Hong Kong, China · On-site
Position Summary The Business Analyst, Solution Development & Innovation is responsible for supporting the analysis, design, and implementation of omni-channel and AI-driven customer experience solutions. Reporting to th…
Skills: Business Analysis, Omni-channel Strategy, Customer Experience Design, Artificial Intelligence, Requirement Analysis
Hong Kong Island, Hong Kong, China · On-site
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Consultative Selling, Technical Solutioning, Pre-sales Coordination, Customer Relationship Management, Proof of Concept Development
Hong Kong Island, Hong Kong, China · On-site
Your Role Monitoring the performance of the Service Desk Specialists Preparation of problem logs, status report and call statistics on a weekly basis Keeping the Purchaser informed on request status and priority Properly…
Skills: Service Desk Management, Incident Management, Performance Monitoring, Data Analysis, Reporting
Marriott International Hotels, Inc.Hong Kong Island, Hong Kong, China · On-site
POSITION SUMMARY Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/…
Skills: Guest Services, Recreation Management, Cashiering, Safety Compliance, Emergency Response
Marriott International Hotels, Inc.Hong Kong Island, Hong Kong, China · On-site
POSITION SUMMARY Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contract…
Skills: Sales support, Administrative tasks, Customer service, Data entry, Communication
Marriott International Hotels, Inc.Hong Kong Island, Hong Kong, China · On-site
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Team Leadership, Staff Training, Inventory Management, Customer Service, Conflict Resolution
Hong Kong Island, Hong Kong, China · On-site
GCB 7 We are currently seeking a high calibre professional to join our team as a Business Service Officer In this role you will: With updated and sound knowledge of Business Banking products/services, to perform Know You…
Skills: Know Your Customer, Cross-selling, Relationship Management, Digitalization, Corporate Banking
Hong Kong Island, Hong Kong, China · On-site
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Skills: Relationship Management, Investment Advice, Portfolio Analysis, Credit Quality Management, Sales
Hong Kong Island, Hong Kong, China · On-site
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Skills: Investment products, Compliance, Project management, Stakeholder management, Policy formulation
Hong Kong Island, Hong Kong, China · On-site
Responsible for overseeing the daily operations of the After Sales Repair Center and leading a multidisciplinary team, including store-based after-sales executive, in-store tailors, and leather craftsman. This role ensur…
Skills: Team Leadership, Customer Service Recovery, Complaint Management, Operational Efficiency, Inventory Management
Hong Kong Island, Hong Kong, China · On-site
【#csl人才招募 即刻加入 csl 銷售團隊，特設新人獎金！】 另有 "普通话门市营销专員" 工作內容： 專業推介公司各種產品及服務，包括csl. / 1O1O 流動通話、流動數據、Netvigator 網上行、nowTV以及智能家居服務，以達成銷售目標並滿足顧客需要 致力為客人提供最佳顧客體驗，關懷每位客人，達到服務準則 提供個人化的增值服務和應用程式的方案 工作要求： 中學文憑試/中學會考程度或以上 以客為本，耐心關懷客人需求，具…
Skills: Sales, Customer service, Communication skills, Product promotion, Customer experience
Hong Kong Island, Hong Kong, China · On-site
你的工作職責： 於商場展銷攤位、流動店舖及戶外直銷點推廣流動通訊服務計劃及相關電訊產品 你的崗位要求： 中五/中學文憑試/中學會考程度或以上 能以客為本，積極主動 具良好溝通技巧 歡迎應屆畢業生應徵 申請方法： Whatsapp: https://wa.me/85254703705 電話: 2883 7136 有關招募詳情，歡迎直接Whatsapp 5470 3705 或致電查詢。
Skills: Sales, Communication skills, Customer service, Promotion, Telecommunications
Hong Kong Island, Hong Kong, China · On-site
Responsibilities: Handle customer enquiries in a professional manner via phone, email and live chat Maintain good relationship with with customer Maintain high-level service standards Welcome call centre background, hotl…
Skills: Customer Service, Communication, English, Mandarin, Phone Support
Hong Kong Island, Hong Kong, China · On-site
Your role: Monitor customer contacts including phone calls to ensure quality meeting the agreed quality standard Provide individual coaching Identify common issues and make recommendations to management for continuous im…
Skills: Quality Assurance, Customer Service, Data Analysis, Statistical Modeling, Coaching
Hong Kong Island, Hong Kong, China · On-site
Position Description This role will be part of the Global Market Connectivity team responsible for supporting Exchange Connectivity systems for various exchanges and servicing Market Data applications. Working closely wi…
Skills: Market Connectivity, Exchange Gateways, Market Data Applications, Cash Equity, DMA
Hong Kong Island, Hong Kong, China · On-site
Join our dynamic service team as a Senior Call Center Systems Engineer, where you will play a pivotal role in ensuring the continuous, high-availability operation of a mission-critical call center. You will be the techni…
Skills: IPT, Call Center Engineering, SIP, CTI, IP Networking
Hong Kong Island, Hong Kong, China · On-site
Key Areas of Responsibilities On-the-ground Coordination Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development te…
Skills: Application support, Postgres, Oracle, Unix scripting, Docker
Hong Kong Island, Hong Kong, China · On-site
Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transm…
Skills: Sales, Clienteling, Communication, Interpersonal skills, Persuasion
Hong Kong Island, Hong Kong, China · On-site
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.…
Skills: Cloud Computing, AWS, Generative AI, AI/ML, Technical Account Management
Marriott International Hotels, Inc.Hong Kong Island, Hong Kong, China · On-site
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …
Skills: Customer service, Table setting, Communication, Menu management, Food and beverage service
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The Assistant Business Analyst supports the design, analysis, and implementation of omni-channel and AI-driven customer experience solutions. They collaborate with cross-functional teams to translate business requirements into scalable technology solutions while supporting innovation roadmaps.
Candidates must hold a university degree in Computer Science or Information Systems and possess at least 2 years of relevant experience. Proficiency in omni-channel contact center platforms and familiarity with AI integration and Agile methodologies are required.
The Business Analyst, Solution Development & Innovation is responsible for supporting the analysis, design, and implementation of omni-channel and AI-driven customer experience solutions.
Reporting to the Senior Business Analyst, Solution Development & Innovation, this role supports solution design, requirement analysis, development, and innovation initiatives to ensure alignment with client needs and business objectives. The position works closely with the Senior Business Analyst and cross-functional teams to translate business requirements into scalable and effective technology solutions.
This role contributes to omni-channel solution development, supports emerging technology adoption, and facilitates collaboration across teams within agile delivery frameworks.
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward. HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023. For more information, please visit www.hkt.com. LinkedIn: linkedin.com/company/hkt
Offices: 39/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, Hong Kong, HK
There are currently 301 open customer service & support positions in Hong Kong Island, China listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HKT, HSBC, Marriott International Hotels, Inc., DBS Bank, Buccellati, among others. Browse the listings above to see every active employer.
Yes — 18 of the 301 open customer service & support positions offer remote or hybrid work (1 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
