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Hong Kong Island, Hong Kong, China · On-site
Mid level$16B raised
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Lloyd's Register
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Full-time
bachelor degree
Professional development, Flexible working
Posted 6d ago
Apply by Aug 26
~40 hrs/week
Responsibilities
The role focuses on delivering an exceptional client experience for Global Private Banking and Retail portfolios by managing transaction banking and servicing needs. It involves collaborating with the PBRM team to identify wealth product opportunities and ensuring compliance with FCC and regulatory standards.
Requirements
Candidates should possess a bachelor's degree and progressive experience in financial services, preferably as a Relationship Manager. Proficiency in Cantonese, English, and Mandarin, along with a customer-centric mindset and strong communication skills, is required.
Full job description
Some careers open more doors than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as Service Manager, Global Private Banking.
In this role you will need:
Deliver the best client experience to clients under the portfolio with both Retail/GPB relationship.
Collaborate seamlessly with PBRM team for Wealth products across platforms and transfer eligible assets to PB Wealth with client consent.
Act as the primary point of contact to fulfil transaction banking and servicing needs on Retail side. Responding promptly and effectively to inquiries, and proactively addressing any issues and concerns.
Promote PB-led activities to ensure opportunities are identified and client needs are met effectively, maximising all available resources.
Compliance with all the FCC related policies, relevant Group standards including GHO and the Regulatory organization as applied to the implementation of the WPB strategy in their country.
To be successful you will need:
Bachelor's degree or equivqlent experience. Years of proven and progressive financial services, experience working as a Relationship Manager is preferred
With Customer Centric mind set to understand clients needs, identify opportunities to offer wealth products and deliver the best client experience
Able to collaborate with stakeholders and provide one-stop financial solution, expert on branch operations and can manager retail transaction independently
Strong communication skills - Ability to communicate effectively with clients and colleagues at all levels
Strong skills on sales orientation, networking, and portfolio management skills
Ability to work independently and as part of a team, with strong work ethic and a willingness to take on additional responsibilities as needed
Clear view on how to work with FCC, Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
Able to communicate well in Cantonese, English and Mandarin
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Customer Service & Support jobs are open in Hong Kong Island, China right now?
There are currently 301 open customer service & support positions in Hong Kong Island, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hong Kong Island, China?
Companies currently hiring include HKT, HSBC, Marriott International Hotels, Inc., DBS Bank, Buccellati, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hong Kong Island, China?
Yes — 18 of the 301 open customer service & support positions offer remote or hybrid work (1 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Hong Kong Island, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.