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Full-time
25 Days Annual Leave, Bank Holidays, Annual Mears Fun Day, Volunteering Leave, Mears Rewards Discounts, Share Save Scheme
Posted 9d ago
~40 hrs/week
Responsibilities
The role involves providing practical and emotional support to asylum seekers while managing a portfolio of residential properties. Key duties include coordinating move-ins/outs, conducting inspections, and collaborating with external agencies to ensure service user wellbeing.
Requirements
Candidates must possess a full UK driving licence and the legal right to work in the UK. The role requires resilience, empathy, and the ability to maintain professional boundaries while working with vulnerable populations.
Full job description
Annual salary: up to £29,856.80
Housing Support Officer
Location: We have various roles across Aberdeen and Aberdeenshire
Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance
Contract: Full time – Permanent, 40hrs per week, Monday to Friday
There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on ‘standby’. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5
Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role:
We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused
This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users’ support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required.
Role Criteria:
A genuine passion for supporting people from diverse backgrounds and helping them build independence and confidence
Strong empathy, compassion and the ability to provide practical and emotional support to individuals and families
The resilience and emotional intelligence to work with people who may be facing complex challenges, including mental health concerns or difficult circumstances
Excellent communication and interpersonal skills, with the ability to build positive relationships with service users, colleagues and partner agencies
Sound judgement and the ability to identify risks, maintain professional boundaries and act with integrity
Strong organisational skills, with the ability to keep accurate records and work in line with safeguarding and compliance requirements
The confidence to work independently, take initiative and adapt to changing situations
A flexible approach and willingness to travel between sites when required
A full UK driving licence
Experience of working with vulnerable people, asylum seekers, housing support services or safeguarding would be advantageous, but we are primarily looking for individuals with the right personal attributes, values and commitment to supporting others. Full training will be provided.
Benefits we can offer you
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Vehicle and Fuel Card
Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
Apply below or to discuss your application further; contact:
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Related keywords
Asylum SeekersHome OfficeSocial HousingWelfareSafeguardingKPIsBPSS CheckRight-To-WorkPerson-Centred SupportVoid ManagementCommunity OrganisationsDiversity And Inclusion
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country.
Offices: Montpellier Court, Gloucester Business Park, Brockworth, Gloucester, Gloucestershire GL3 4AH, GB · 26 - 28 Hyde Way, Welwyn Garden City, Hertfordshire AL7 3UQ, GB · IT Suite, 2 Mallard Way, Sowton Industrial Estate, Exeter, Devon ES2 7LD, GB
Social Housing Responsive Repairs and MaintenanceVoids ManagementDecent Homes and Capital WorksGrounds MaintenanceNew Homesand Facilities ManagementCommunitiesReal Estate
How many Customer Service & Support jobs are open in Glasgow, United Kingdom right now?
There are currently 461 open customer service & support positions in Glasgow, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Glasgow, United Kingdom?
Companies currently hiring include Nationwide Building Society, NEXT PLC, The Estée Lauder Companies Inc., Costa Coffee, Lookers Motor Group Limited, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Glasgow, United Kingdom?
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