Preston, England, United Kingdom · On-site
About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. € 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands — Atos fo…
Skills: Incident management, Stakeholder management, Communication skills, Service recovery, Root cause analysis
Glasgow, Scotland, United Kingdom · On-site
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Skills: Make-up artistry, Customer service, Visual merchandising, Point-of-sale software, Creative expertise
Glasgow, Scotland, United Kingdom · On-site
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Qu…
Skills: Customer service, Sales techniques, Product knowledge, Upselling, Attention to detail
Glasgow, Scotland, United Kingdom · On-site
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Skills: Make-up artistry, Customer service, Visual merchandising, Retail point-of-sale software, Communication
Glasgow, Scotland, United Kingdom · On-site
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Skills: Make-up artistry, Customer service, Visual merchandising, Retail sales, Point-of-sale software
Glasgow, Scotland, United Kingdom · On-site
Job Information Job Title Coach Driver Department Hannon Coach Reports To Operations Manager Location Glasgow, Scotland Shift Pattern Various Shifts – Glasgow to Belfast Salary Range £35-40k Job Purpose The purpose of th…
Skills: Coach driving, Passenger safety, Route planning, Vehicle safety checks, Customer service
Glasgow, Scotland, United Kingdom · On-site
ABOUT US Indie Campers is a global leader in road trip travel, operating one of the largest campervan fleets in the world. Support & Cleaning are essential to ensuring every van is spotless, safe, and ready for the next …
Skills: Vehicle Cleaning, Attention To Detail, Hygiene Standards, Manual Handling, Driving License Category B
Glasgow, Scotland, United Kingdom · On-site
Job Description Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels incl…
Skills: Customer service, Communication, Problem solving, Relationship building, Risk management
Glasgow, Scotland, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Commercial Team team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GC…
Skills: Event planning, Conference coordination, Group bookings, Revenue maximization, Customer service
Glasgow, Scotland, United Kingdom · On-site
Company Description Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering l…
Skills: Team leadership, Customer service, Performance management, Coaching, Stakeholder management
Glasgow, Scotland, United Kingdom · Hybrid
Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators. Crawford & Company is the world's largest publicly listed independent provide…
Skills: Property claims management, General insurance claims, Insurance contracts act, FSRA legislation, Communication skills
Glasgow, Scotland, United Kingdom · On-site
Beauty Expert - Glasgow, Own Store 40 Hours per week, FT position, Perm contract About the Charlotte Tilbury Brand Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised…
Skills: Makeup application, Artistry, Product knowledge, Customer service, Sales
Glasgow, Scotland, United Kingdom · Hybrid
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain exp…
Skills: Service desk operations, Managed services, ITIL, Incident management, Service request fulfilment
Glasgow, Scotland, United Kingdom · On-site
Your Mission, Should You Choose to Accept It… As a Host/Hostess at The Social Hub, you're the first smiling face our guests see, and the one who sets the tone for everything that follows. You’re a natural connector, welc…
Skills: Customer service, Communication, Relationship building, Attention to detail, Hospitality management
Glasgow, Scotland, United Kingdom · On-site
Your Mission, Should You Choose to Accept It SíSí is a rooftop restaurant and bar in the heart of Glasgow's Merchant City — bringing together bold Mexican-American flavours, creative cocktails, great music and an unforge…
Skills: Team leadership, Hospitality management, Duty management, Customer service, Conflict resolution
Glasgow, Scotland, United Kingdom · On-site
About the Role SUPERVISOR - STARBUCKS, Glasgow Airport Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15…
Skills: Team Leadership, Customer Service, Operational Management, Problem Solving, Hospitality Management
Glasgow, Scotland, United Kingdom · On-site
Job Description Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilitie…
Skills: SQL, Database Technologies, Unix, Windows, Investment Banking
Glasgow, Scotland, United Kingdom · Hybrid
About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for…
Skills: IT Service Delivery, Managed Services, Client relationship management, Stakeholder engagement, SLA management
Glasgow, Scotland, United Kingdom · On-site
Job Description Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels incl…
Skills: Customer Service, Telephony, Problem Solving, Communication, Computer Literacy
Glasgow, Scotland, United Kingdom · Hybrid
$35k–$45k/yr
Sinewave was founded in 2015 with a clear mission from the very start - everything that we do will always be a power for good. Since then, we have gone from a living room start-up to a leading force within the energy tra…
Skills: EV charger commissioning, Electrical troubleshooting, Preventative maintenance, Technical diagnostics, Electrical schematics interpretation
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The Business Incident Manager leads the end-to-end management of business incidents, coordinating cross-functional teams to restore services and minimize impact. They act as the primary point of contact for stakeholders, driving root cause analysis and continuous service improvement through data-led insights.
Candidates must have proven experience in incident management within complex operational environments and strong stakeholder communication skills. Proficiency in data interpretation, reporting, and leading continuous improvement initiatives is essential for this role.
About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. € 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Where purpose meets career:
Role Purpose
The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save (HTS), Court Funds Office (CFO), and Help to Buy (HTB).
The role ensures effective coordination of incident response activities, maintains clear and timely communication with internal stakeholders and clients, and drives continuous improvement through root cause analysis and incident trend reporting.
Key Responsibilities
Incident Management & Coordination
Stakeholder & Client Communication
Service Recovery & Resolution
Root Cause Analysis & Continuous Improvement
Reporting, Insights & Trend Analysis
Skills & Experience
Key Competencies
Success Measures
Skills we can’t do without:
Benefits:
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.
We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - [email protected]
We are Atos - We are Together
Atos Information Technology GmbH is a management consulting company
Offices: 18 Niederkasseler Lohweg, Düsseldorf, 40547, DE
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