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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
The Application Support Engineer will monitor and maintain critical credit risk infrastructure while resolving complex technical issues to ensure operational stability. They will also lead or advise teams, implement automation, and coordinate with global stakeholders to drive continuous service improvement.
Requirements
Candidates must possess strong technical proficiency in SQL, database technologies, Unix, and Windows, ideally within an investment banking environment. Experience with ITIL methodologies, configuration management tools, and batch monitoring systems like Autosys is required.
Full job description
Job Description
Purpose of the role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Analyst Expectations
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Join us at Barclays as an Application Support Engineer. At Barclays, we’re shaping the future of banking by ensuring our critical credit risk platforms remain resilient, reliable, and always available. As an Application Support Engineer, you’ll sit at the heart of our technology and risk landscape, supporting systems that are fundamental to how we manage and measure credit risk across the bank.
This role offers the opportunity to work in a fast‑paced investment banking environment, combining strong technical expertise with operational excellence and close collaboration across global teams to support the bank’s credit risk systems. You will ensure they are running reliably, monitor automated processes, fix problems quickly, and coordinate with global teams using structured IT processes.
To be successful in this role, you should have:
Hands-on/technical experience with high proficiency in SQL, Database Technologies, Unix, Windows, primarily within Investment Banking domain.
Experience with ITIL concepts and best practices. Experience of using configuration management tools and reporting (preferred Service Management Tool - Service First / SNOW).
Experience in batch monitoring tools (preferably, Autosys).
Some other highly valued skills may include:
Good understanding of ITIL methodologies as applicable to Application Management function.
Strong project management skills.
Understands follow-the-sun model, experience in working with India and offshore teams.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
Banking you expect, with the data and insights you don’t. We look beyond numbers to give our clients the big picture.
Industry
Banking
Company size
10,001+ employees
Headquarters
London
LinkedIn followers
92,688
We provide corporate banking services to UK businesses with an annual turnover of over £6.5 million. Follow us for insights and inspiration. Social media T&Cs: http://barc.ly/1JxOuPF
Barclays Bank PLC is registered in England (Company No. 1026167) with its registered office at 1 Churchill Place, London E14 5HP. Barclays Bank PLC is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority (Financial Services Register No. 122702) and the Prudential Regulation Authority. Barclays is a trading name and trade mark of Barclays PLC and its subsidiaries.
Industry expertiseAgricultureBusiness ServicesCommoditiesFinancial InstitutionsHealthcareHospitality and leisureManufacturingTransport and LogisticsNatural Resources
How many Customer Service & Support jobs are open in Glasgow, United Kingdom right now?
There are currently 461 open customer service & support positions in Glasgow, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Glasgow, United Kingdom?
Companies currently hiring include Nationwide Building Society, NEXT PLC, The Estée Lauder Companies Inc., Costa Coffee, Lookers Motor Group Limited, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Glasgow, United Kingdom?
Yes — 99 of the 461 open customer service & support positions offer remote or hybrid work (11 remote, 88 hybrid).
How do I apply for Customer Service & Support jobs in Glasgow, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.