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Full-time
high school
Posted 3d ago
Apply by Oct 8
~40 hrs/week
Responsibilities
The Assistant Housekeeping Manager assists in supervising daily housekeeping operations, including staff management, room inspections, and maintaining high cleanliness standards. They are also responsible for monitoring payroll and supply expenses, resolving guest issues, and ensuring compliance with safety and emergency procedures.
Requirements
Candidates must have two to three years of relevant experience and a high school diploma or equivalent. Strong management skills, computer literacy, and the ability to work flexible shifts including weekends and holidays are required.
Full job description
Company Description
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Job Description
Reports To: Housekeeping Manager
Supervises: Housekeeping Supervisors, Room Inspectors, Housekeeping Team as required
General Purpose: Assists the Housekeeping Manager in supervising the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
Specific Responsibilities:
Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling.
Recommend discipline and termination, as appropriate.
Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house.
Ensure compliance with accident/loss preventive programs.
Achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Work with the front desk staff to help resolve guest issues that arise.
Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and property.
Assist Housekeeping Manager monitors the performance of room inspectors to ensure rooms are being cleaned and inspected to 21c standards.
Communicate within all departments of the hotel.
Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
Be able to manage the department in absence of the Housekeeping Manager
Scheduled days and times may vary based on needs.
Other duties as assigned by your supervisor or manager.
Qualifications
A thorough knowledge of the Housekeeping field.
A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures
Supervision/management experience and skills.
Ability to compile facts and figures.
Ability to meet and maintain budget.
Must be able to open, close, or work any shift during special events.
Must be computer literate
Requires a can-do attitude.
Education/Formal Training:
High school diploma or equivalent
Experience:
Two to three full years of employment in a related position with this company or another organization.
Additional Information
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfmAll your information will be kept confidential according to EEO guidelines.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Durham, NC right now?
There are currently 1,493 open customer service & support positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Durham, NC?
Companies currently hiring include Duke University School of Medicine, Duke University Hospital, Allied Universal, Lowe's Companies, Inc., Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Durham, NC?
Yes — 98 of the 1493 open customer service & support positions offer remote or hybrid work (46 remote, 52 hybrid).
How do I apply for Customer Service & Support jobs in Durham, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.