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Full-time
high school
Medical insurance, Vision insurance, Dental insurance, Life insurance, 401k, Employer matching
Posted 15d ago
~40 hrs/week
Responsibilities
The Optical Technician will provide a world-class patient experience by assisting with frame selection, fitting glasses and contacts, and supporting medical needs. They are responsible for retail sales, accurate measurements, and maintaining clinical office standards.
Requirements
Candidates must have a high school diploma or GED and at least one year of experience in a customer or patient-facing role. Proficiency in Microsoft Office and the ability to perform physical tasks like lifting and standing are required.
Full job description
PERKS
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off (PTO) and Paid Holidays
Paid Maternity Leave
Eyecare Certification Reimbursement
Competitive Base Pay
Employee Discounts
SUMMARY
An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.
LOCATION
Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patient wants and needs and selling to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Able to operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders using current process
QUALIFICATIONS
Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States
EDUCATION AND/OR EXPERIENCE
High school diploma or GED required
LICENSES AND CREDENTIALS
ABO and NCLE certifications preferred but not required
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
eyecarecenter has a rich and proud history of providing professional eye care. In 1954, Rocky Stroud, OD, opened an optometric practice in Rocky Mount, NC. From this single practice, eyecarecenter OD, PA was formed and has expanded to become one of the largest and most successful groups of professional eye care practices in the nation.
Because of eyecarecenter's commitment to quality eye care, you can be assured that when you come to us for an eye exam, glasses or contact lenses, you'll get more than a great price. You'll also get professional care from doctors who will take the time to make sure your eyes get the attention they deserve. 2004 marked 50 years of quality eye care for eyecarecenter, OD, PA.
How many Customer Service & Support jobs are open in Durham, NC right now?
There are currently 1,480 open customer service & support positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Durham, NC?
Companies currently hiring include Duke University School of Medicine, Duke University Hospital, Allied Universal, Lowe's Companies, Inc., Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Durham, NC?
Yes — 94 of the 1480 open customer service & support positions offer remote or hybrid work (45 remote, 49 hybrid).
How do I apply for Customer Service & Support jobs in Durham, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.