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Full-time
high school
Dental Insurance, Medical Coverage, Vision Coverage, Health and Wellness Incentives, 401k Retirement Match Program, Paid Time Off
Posted 11d ago
~40 hrs/week
Responsibilities
The Leasing Consultant acts as the face of the community by conducting apartment tours, managing resident relationships, and planning community events. They are also responsible for converting leads into leases and maintaining accurate leasing documentation.
Requirements
Candidates must have a high school diploma or GED and a valid driver's license. One year of experience in customer service, sales, or apartment leasing is preferred.
Full job description
We’re on the search for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day.
As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.
If you're looking for a place where your work truly matters – Apply Today!
Leasing Consultant | Job Overview
At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of our Live It culture. This role is all about creating standout experiences and meaningful connections. Whether you’re leading engaging apartment tours, planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and resident leaves feeling welcomed, supported, and excited to call Hawthorne home.
Leasing Consultant | Job Functions
Create Exceptional First Impressions
Greet prospective residents with warmth and professionalism
Conduct personalized apartment tours that highlight the lifestyle and value of the community
Respond to phone, email, and web inquiries promptly and thoroughly
Drive Leasing Success
Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
Complete leasing applications, verifications, and new move-in paperwork accurately • Contribute to community occupancy and renewal goals
Foster Resident Relationships
Coordinate and attend resident events and community engagement initiatives • Respond to resident questions and concerns with empathy and efficiency
Promote a clean, welcoming environment by helping maintain office and common areas
Build Brand & Community Awareness
Assist in marketing the property through social media and Community outreach • Stay informed on local market trends and competitor properties
What Makes Someone SOAR in This Role?
Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
Clear Communicator: Confident in-person, over the phone, and online
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support.
Work Schedule:
Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.
Evening and weekend availability may be required for resident events or based on the unique needs of the community.
Leasing Consultant| Education, Experience, and License Qualifications
Education:
High School or GED equivalent.
Experience:
One year of customer service experience, sales and/or apartment leasing is preferred but not required
Licenses & Certifications:
Valid Driver's License
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
Hawthorne’s Total Rewards Package | Compensation and Benefits
Leasing-Specific Benefits: Leasing Consultants are eligible for monthly leasing and renewal commissions, and leasing incentive programs, in addition to their hourly compensation.
Professional Benefits: Leasing Consultant Today – Assistant Community Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.
Personal Benefits:
Free Dental Insurance
Comprehensive and Affordable Plans for Medical and Vision Coverage
Health and Wellness Incentives
401k Retirement Match Program
Paid Time Off- including your birthday!
Paid Sick Time Off
Pet Insurance Plans
Paid Maternity, Paternity, and Adoption Leave Options
The Nation's #1 Apartment Management Company in Resident Satisfaction. Committed to delivering unforgettable experiences
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Greensboro, North Carolina
LinkedIn followers
29,202
Hawthorne Residential Partners was founded by Ed Harrington, Shoff Allison, and Samantha Davenport. All have been friends and co-workers for years and share the same principles, desire, and entrepreneurial drive that have shaped the trio of services offered: property management, acquisitions, and development. Phil Payonk joined Hawthorne as Chief Investment Officer and Principal in 2010. The team of original owners has known Phil for many years and worked with Phil while he was in the lender servicing industry. Today, Hawthorne's portfolio consists of more than 64,000+ units across 275 communities. Hawthorne's rapid growth since the company's inception in early 2009 can be attributed to the strong network of friends and business associates developed over many years.
Hawthorne's President, Samantha Davenport, states, "The passion and commitment to exceed our residents, employees, and clients expectations is exuded throughout our company." The company's motto is "Live The Difference." The "Live It" commitment is evident throughout the company's culture. "Live It" represents the company's commitment to superior customer service to our residents, teammates, and clients.
Offices: 804 Green Valley Rd, Suite 300, Greensboro, North Carolina 27408, US
Apartment Management ServicesNew Construction Lease UpAsset RepositioningProperty ManagementInvestment ManagementMultifamilyand Third Party ManagementResidentialCommercial Real EstateProperty Management
How many Customer Service & Support jobs are open in Durham, NC right now?
There are currently 1,480 open customer service & support positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Durham, NC?
Companies currently hiring include Duke University School of Medicine, Duke University Hospital, Allied Universal, Lowe's Companies, Inc., Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Durham, NC?
Yes — 93 of the 1480 open customer service & support positions offer remote or hybrid work (44 remote, 49 hybrid).
How do I apply for Customer Service & Support jobs in Durham, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.