MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal expe…
Account Strategist, SMB Sales, Google Customer Solutions, UKI Market
Dublin, Leinster, Ireland · On-site
$76k–$78k/yr
Mid level$26M raised
Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in digital advertising, consultative sales, account management, digital media sales, business development, online media …
Skills: Digital advertising, Consultative sales, Account management, Digital media sales, Business development
Department: Retention Employment Type: Full Time Location: Onsite - Sandyford, Dublin 18 We are looking for a Door-to-Door (D2D) Retention Agent. This is a field-based role where you’ll engage directly with customers, ha…
Skills: Retention, Door-to-door sales, Inside sales, Objection handling, Communication skills
Retail Artist - Brown Thomas Dublin Part-time position About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised th…
Skills: Makeup application, Customer service, Sales, Retail, Communication
About Us: We are part of Lookers Motor Group Limited, which includes Charles Hurst Limited who are one of the leading automotive retail groups in the UK and Republic of Ireland. Across the group, we represent 30+ manufac…
Skills: Fleet sales support, Administration, Pricing, Customer communication, Data management
Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Sp…
Exceptional Hospitality Starts with You The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We a…
SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 09:30 - 18:00; Tue 09:30 - 18:00; Thu 11:15 - 19:45; Fri 09:30 - 18:00; Sat 09:30 - 18:00 About the role As a Store Manager at Victoria’s Secret you’ll take ownership of the…
Skills: Store management, Team leadership, Sales target management, KPI analysis, P&L management
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisa…
Skills: Sales, Customer service, Fragrance knowledge, Body care, Home scenting
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELANDS #3 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! - Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibilit…
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us o…
Customer Service Administrator - 10 month contract
Dublin, Leinster, Ireland · Hybrid
Entry level
Customer Services Administrator – 10 month contract Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a …
Skills: Customer service, Communication skills, Inter-personal skills, Phone support, Problem solving
Job Description: Airbus International Services (AIS) is a subsidiary wholly owned by Airbus Helicopters, the world-leading rotorcraft manufacturer. AIS is based in Dublin, Ireland. Established in 2010, Airbus Internation…
Skills: Aircraft maintenance, C295, CN235, EASA Part 66, EMAR Part 66
NORD ANGLIA INTERNATIONAL SCHOOL DUBLIN · NORD ANGLIA EDUCATION School Administration Assistant A varied, hands on administration role for someone who wants to get involved in every part of school life. Dublin, Ireland T…
Skills: Administrative support, Organizational skills, Attention to detail, Customer service, IT systems
Key Deliverables by Level Deliverable Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Pe…
Account Manager - Dublin Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—sh…
Skills: Relationship Management, Commercial Acumen, Data Analysis, Negotiation, Strategic Planning
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations…
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success, Team Leadership, Data 360, SaaS, Cloud Computing
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, …
Skills: Customer service, Problem solving, Communication skills, Relationship building, Excel
Examination Executive Full Time Permanent Position Based in Chartered Accountants Ireland, Dublin About Chartered Accountants Ireland Chartered Accountants Ireland is Ireland’s leading professional accountancy body, repr…
Skills: Customer service, Examination coordination, Communication skills, Office 365, Spreadsheets
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Mental health support, Fertility assistance, Parental leave, Flexible hybrid working model, Competitive equity packages
Posted 11h ago
~40 hrs/week
Responsibilities
Manage the end-to-end commercial renewal process for the Enterprise Growth customer base to ensure high retention and revenue outcomes. Collaborate with Sales, Customer Success, Legal, and Finance teams to provide a seamless customer experience and maximize portfolio growth.
Requirements
Requires 5+ years of experience in customer-facing sales or account management within a competitive SaaS environment. Candidates must possess strong negotiation skills and be fluent in both French and English.
Full job description
MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the French markets, while driving strong retention outcomes for MongoDB’s business.
Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
What You Will Be Doing
As a Renewal Manager at MongoDB, you will be responsible for managing the commercial renewal process for our Enterprise Growth customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our Sales and Customer Success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.
Renewal Management
Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates
Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals
Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies
Customer Engagement & Services Attachment
Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs, and challenges
Act as a trusted commercial advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB, including the strategic integration of Professional Services
Data Analysis & Forecasting
Utilize data and reporting tools to track renewal performance, accurately forecast risk and revenue, and proactively identify at-risk accounts. Knowledge of Tableau and Salesforce are a plus!
Provide regular, detailed updates to the EMEA management team on renewal status, forecasts, and key performance metrics
Cross-functional Collaboration
Work closely with Sales, Customer Success, Legal, and Finance to ensure a highly coordinated, frictionless approach to renewals and expansions
We're Looking for Someone With:
Experience: 5+ years of customer-facing sales, account management, or revenue-carrying experience within a fast-paced, competitive SaaS or technology environment
Track Record: A proven history of quota-carrying experience with a focus on closing renewals, managing commercial outcomes through to execution, and consistently exceeding targets. (Excellence clubs, awards!)
Negotiation Skills: Strong problem-solving, organization, and commercial negotiation skills, with experience handling complex contractual terms
Communication: Outstanding verbal and written communication skills - French and English, with the ability to confidently present to a diverse, senior audience both internally and externally
Agility: The ability to effectively prioritize and manage a high volume of concurrent opportunities in a dynamic environment
Relationship Building: A natural talent for building solid, collaborative relationships with internal cross-functional teams and external stakeholders
Domain Knowledge: Prior exposure to database, cloud, and infrastructure technology is highly preferred
Location requirement: Must be based in, or willing to relocate to, Dublin, Ireland
Why Join Now
A Proven Market Leader: Join a company at the absolute forefront of data innovation, recently named to the CRN Big Data 100 and experiencing massive EMEA growth (including a landmark €74M investment and expansion across Ireland)
Best-in-Class Sales Enablement: Benefit from industry-renowned sales training, onboarding bootcamps, and continuous career development programs widely praised across tech employer reviews
Highly Rated Workplace Culture: Work within a collaborative, inclusive, and high-performance environment that values diverse perspectives and offers competitive equity packages
Generous and Competitive Benefits: Enjoy robust mental health, fertility, parental leave, and flexible hybrid working models designed to support a sustainable work-life balance
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our modern database platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.
Offices: 1633 Broadway, 38th Floor, New York, NY 10019, US · 100 Forrest Avenue, Palo Alto, California 94301, US · 16 Hatfields, 3rd Floor, London , UK SE1 8DJ, GB · 3 Shelbourne Building, Crampton Avenue, Ballsbridge, 3rd Floor, Dublin, Ireland 4, IE · Level 7, Chinatown Centre 405 Sussex Street, Haymarket, NSW, NSW 2000, AU
open sourcedatabasesmongodband software developerSoftwareSaaSCloud ComputingDeveloper ToolsDatabaseArtificial Intelligence (AI)
How many Customer Service & Support jobs are open in Dublin, Ireland right now?
There are currently 952 open customer service & support positions in Dublin, Ireland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dublin, Ireland?
Companies currently hiring include Salesforce, The Estée Lauder Companies Inc., NEXT PLC, TP, Exclusive Networks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dublin, Ireland?
Yes — 352 of the 952 open customer service & support positions offer remote or hybrid work (41 remote, 311 hybrid).
How do I apply for Customer Service & Support jobs in Dublin, Ireland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.