Customer Service & Support Jobs in Kenmare, Ireland (Now Hiring) — 5 open

Park Hotel Kenmare is one of Ireland’s most distinguished luxury destinations, renowned for its heritage, warm hospitality, and exceptional standards of service. The hotel is embarking on an exciting new chapter with the opening of a brand-new, world-class spa, a transformative wellness destination designed to be unrivalled in Ireland and respected internationally. This spa will not follow trends; it will set them. Its new identity is envisioned not only as a complement to the hotel’s brand, but as a distinct expression in its own right. The branding will be grounded in themes of sustainability, nature, and an authentic sense of place. Inspiration will be drawn directly from the natural beauty and biodiversity of its surrounding landscape. The spa will retain a clear connection to Park Hotel Kenmare, ensuring coherence whilst allowing the spa to build its own unique identity. It will emerge as a brand that embodies respect for nature, thoughtful design, and a contemporary vision of wellness.

Job Title: Spa Therapist
Location: Park Hotel Kenmare
Job Type: Full-Time
Reports To: Spa Manager

Role Purpose

As a Spa Therapist, you will be an ambassador for the spa's philosophy, delivering exceptional treatments and personalised wellness experiences that reflect the highest standards of luxury hospitality. You will play a key role in creating meaningful guest journeys that inspire relaxation, restoration, and connection to self and nature.

This role requires a highly skilled professional who combines technical expertise with genuine warmth, intuitive service, and a passion for holistic wellbeing. Every guest interaction should embody the values of authenticity, excellence, sustainability, and care that define both the spa and Park Hotel Kenmare.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver a range of luxury face and body treatments to the highest professional standards.
• Create personalised treatment experiences tailored to each guest's individual needs and wellness goals.
• Conduct thorough consultations and recommend appropriate treatments, products, and wellness experiences.
• Ensure every guest journey is seamless, attentive, and memorable from arrival to departure.
• Build meaningful relationships with guests through exceptional care, professionalism, and discretion.
• Anticipate guest needs and consistently exceed expectations.

Wellness & Therapeutic Expertise

• Maintain expert knowledge of all treatments, products, wellness programmes, and spa facilities.
• Promote a holistic approach to wellbeing that aligns with the spa's philosophy and identity.
• Support guests in achieving their wellness objectives through professional guidance and recommendations.
• Participate in ongoing training to continually enhance treatment techniques and industry knowledge.

Operational Excellence

• Prepare treatment rooms to impeccable standards of cleanliness, presentation, and comfort.
• Maintain treatment equipment and ensure all spa areas are consistently immaculate.
• Adhere to all health, safety, hygiene, and operational procedures.
• Accurately maintain treatment records and guest profiles.
• Support retail objectives through knowledgeable and authentic product recommendations and where necessary take part in team and personal target incentives.
• Assist with general stock takes and inventories in accordance with operational procedures
• Assist the Receptionists and other team members in treatment and product explanations.
• Ensure all spa stock is cleaned and securely stored in the stock cupboards daily, and that treatment cupboards are replenished as needed for the next therapist. Report any stock shortages immediately to the Spa & Wellness Manager.
• To undertake any other relevant duties as requested by the Spa & Wellness Manager.

Sustainability & Brand Values

• Embrace and champion the spa's commitment to sustainability and environmental responsibility.
• Demonstrate respect for the natural environment and local heritage in daily practice.
• Contribute to a culture that values mindful luxury, authenticity, and connection to place.
• Act as an ambassador for both the spa's unique identity and the wider Park Hotel Kenmare brand.

Skills & Experience

Essential

• Recognised qualification in Beauty Therapy, Holistic Therapy, Massage Therapy, or equivalent to include both face & body treatments.
• Minimum 2 years' experience in a luxury spa or wellness destination.
• Strong expertise in massage therapies, body treatments, and facial treatments.
• Excellent communication and interpersonal skills.
• Professional, warm, and guest-focused approach.
• Ability to work effectively as part of a collaborative team.
• High standards of presentation and professionalism.
• Fluent English, both written and spoken.

Personal Attributes

The ideal candidate will be:

• Passionate about wellness, hospitality, and creating transformative guest experiences.
• Naturally warm, empathetic, and intuitive.
• Dedicated to delivering excellence in every detail.
• Calm, professional, and confident under pressure.
• Curious and committed to continuous learning and development.
• Inspired by nature, sustainability, and the power of authentic human connection.
• Aligned with the values of integrity and thoughtful luxury.

Work Environment & Benefits:

• Competitive Wage
• Commission & Gratuities 
• Use of our pool/ gym facilities 
• Discounted rates at Park Hotel Kenmare 
• Discounted rates at other Relais & Chateaux properties 
• Complimentary on-site parking 
• Healthy meals whilst on duty
• Excellent training and development