Customer Service & Support Jobs in Kenmare, Ireland (Now Hiring) — 24 open

Park Hotel Kenmare is one of Ireland’s most distinguished and exciting luxury destinations, renowned for its heritage, warm hospitality, and exceptional standards of service. Our Relais & Chateaux, 2 Michelin key property places huge emphasis on our Michelin Guide recognised restaurant, Landline, which is beloved by guests and the local community of Kenmare alike. Head Chef, James O'Sullivan, uses the finest of local ingredients in all of his dishes to ensure the most exquisite levels of menu provenance. Exceptional food combined with detail-orientated and personalised service has made Landline become the unforgettable experience that it is today. 

Role Overview

As a Food and Beverage Supervisor, you will oversee the day-to-day operations of Landline Restaurant and The Garden Rooms, ensuring the highest level of service delivery in line with our standards of a five-star, Relais & Chateaux property. You will lead and motivate the team, ensure smooth service and deliver an exceptional guest experience across breakfast, lunch, dinner, afternoon tea and special events.

Key Responsibilities

• Supervise and coordinate the daily operations of The Garden Rooms and Bar, ensuring smooth and professional service at all times.
• Lead and motivate the food and beverage team to deliver warm, engaging and attentive guest experiences across lunch, dinner, cocktails, private events and drinks service.
• Take ownership of cocktail planning and seasonal beverage development, creating innovative and guest-focused drinks menus in line with the Park Hotel Kenmare brand.
• Conduct ongoing product research and development with a focus on premium whiskeys, Irish spirits, seasonal cocktails, and locally sourced ingredients.
• Work closely with management and suppliers to introduce new beverage offerings, trends and elevated guest experiences.
• Support the development and implementation of bar SOPs to continuously improve service standards, efficiency and consistency.
• Oversee all opening and closing procedures, ensuring operational readiness and high presentation standards seven days per week.
• Ensure all mise-en-place, cleanliness and presentation standards are maintained throughout the bar, Garden Rooms, prep areas and stockrooms.
• Monitor stock control and rotation procedures using industry best practices, including FIFO, and support accurate ordering and inventory management.
• Train, coach and develop junior and existing team members in beverage knowledge, cocktail preparation, whiskey service standards and guest engagement.
• Liaise closely with the restaurant and kitchen teams to ensure seamless drinks and food service throughout all guest touchpoints.
• Manage Tablepath bookings, guest requests and special occasions with professionalism and attention to detail.
• Support the planning and coordination of drinks receptions, private events and seasonal activations within The Garden Rooms and wider hotel operations.
• Monitor guest feedback and resolve any issues efficiently and professionally, ensuring a consistently high standard of hospitality.
• Maintain a flexible approach to rostering and operational requirements, including evenings, weekends and peak trading periods.
• Uphold the ethos, standards and luxury hospitality experience associated with Park Hotel Kenmare and Relais & Châteaux in every guest interaction.

• Previous experience in a supervisory role within a four or five-star hospitality environment preferred but is not essential as all training will be provided.

• Strong leadership and interpersonal skills.

• Excellent knowledge of food and beverage service, fine dining etiquette, and industry trends.

• Wine knowledge is a definite bonus.

• Strong problem-solving skills and ability to perform under pressure.

• Excellent communication and customer service skills.

• Ability to manage a diverse team and foster a positive work environment.

• Flexibility to work evenings, weekends, and holidays as required.

Work Environment & Benefits:

• Competitive Wage
• Use of our pool/ gym facilities 
• Discounted rates at Park Hotel Kenmare 
• Discounted rates at other R&C properties 
• Complimentary on-site parking 
• Excellent training and development