Customer Service & Support Jobs in Athlone, Ireland (Now Hiring) — 11 open

Position Summary

Manage all orders and queries from our customers in our Iberia market. Help build and maintain a strong long-term relationship with our Iberia based team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex. Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space. #LI-hybrid #LI-UH1 

Fluency in Spanish & English essential

Principal Responsibilities

•    Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. 
•    Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily. 
•    Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. 
•    Ensure all product complaints are escalated to the appropriate department. 
•    Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc. 
•    Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts. 
•    Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers. 
•    Process daily invoicing. 
•    Process billing corrections on time and in accordance with the company policy. 
•    Process returns from the customer on time and in accordance with the company policy 
•    General Administration work 
•    Adhere to the Teleflex Quality Management system. 
•    Involvement in special projects as required. 

Education / Experience Requirements

•    Fluency in Spanish & English essential
•    Experience in the Spanish medical device market desirable
•    Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification 
•    desirable 
•    A number of years' experience of working in a fast-moving customer service environment preferably 
•    within a multinational environment. 
•    Excellent communication skills and a professional telephone manner. 
•    SAP SD user level experience desirable. 
•    A self-starter / “Can do” approach and attitude 
•    Ability to work effectively within multi-cultural team towards strict deadlines. 
•    Accuracy and attention to detail are paramount 
•    Flexibility – willingness to help other colleagues to meet deadlines 

Specialized Skills / Other Requirements

•    Approachable and enthusiastic 
•    Flexible and adaptable
•    Engaging and relating
•    Able to work on own initiative and as a team player
•    Good organizational skills with cultural awareness and sensitivity
•    Good judgment and problem-solving