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Jobs at Culligan Ireland (Now Hiring) — 8 open

Culligan Ireland logoCulligan Ireland

Customer Service Representative

Claregalway, Athenry-Oranmore Municipal District, Ireland · Hybrid

Entry level

Job title: Customer Service Representative Contract Type: Full Time Permanent, subject to 6 months' probation Location: Claregalway, Co. Galway Salary: €30,000 per annum, paid monthly Culligan Home Ireland, a leader in t…

Skills: Customer Service, Communication Skills, CRM Systems, Microsoft Packages, Issue Resolution

Culligan Ireland logoCulligan Ireland

Service Technician

Charleville, Munster, Ireland · On-site

Mid level

Job title: Service Technician Contract Type: Full Time Permanent, subject to 6 months' probation Location: Field Based, Co. Cork Salary: €32,000 per annum, paid monthly + annual tax free meal allowance of €4,000 At Culli…

Skills: Technical Diagnosis, Mechanical Repair, Installation, Site Surveying, Inventory Management

Culligan Ireland logoCulligan Ireland

Service Technician

Youghal, Munster, Ireland · On-site

Mid level

Job title: Service Technician Contract Type: Full Time Permanent, subject to 6 months' probation Location: Field Based, Co. Cork Salary: €32,000 per annum, paid monthly + annual tax free meal allowance of €4,000 At Culli…

Skills: Technical Diagnosis, Mechanical Repair, Installation, Site Surveying, Inventory Management

Culligan Ireland logoCulligan Ireland

Service Technician

Bandon, The Municipal District of Bandon-Kinsale, Ireland · On-site

Mid level

Job title: Service Technician Contract Type: Full Time Permanent, subject to 6 months' probation Location: Field Based, Co. Cork Salary: €32,000 per annum, paid monthly + annual tax free meal allowance of €4,000 At Culli…

Skills: Technical Diagnosis, Mechanical Repair, Installation, Preventative Maintenance, Site Surveying

Culligan Ireland logoCulligan Ireland

Service Technician

Killarney, Killarney Municipal District, Ireland · On-site

Mid level

Job title: Service Technician Contract Type: Full Time Permanent, subject to 6 months' probation Location: Field Based, Co. Cork Salary: €32,000 per annum, paid monthly + annual tax free meal allowance of €4,000 At Culli…

Skills: Technical Diagnosis, Mechanical Repair, Installation, Site Surveying, Inventory Management

Culligan Ireland logoCulligan Ireland

Service Technician

Cork, Munster, Ireland · On-site

Mid level

Job title: Service Technician Contract Type: Full Time Permanent, subject to 6 months' probation Location: Field Based, Co. Cork Salary: €32,000 per annum, paid monthly + annual tax free meal allowance of €4,000 At Culli…

Skills: Technical Diagnosis, Mechanical Repair, Installation, Site Surveying, Inventory Management

Culligan Ireland logoCulligan Ireland

Service Technician

County Antrim, Northern Ireland, United Kingdom · On-site

Mid level

Job title: Service Technician Contract Type: Full Time Permanent, subject to 6 months' probation Location: Field Based, Co. Antrim Salary: £30,000 per annum, paid monthly + annual tax free meal allowance of €4,000 At Cul…

Skills: Technical Diagnosis, Mechanical Repair, Installation, Site Surveying, Inventory Management

Culligan Ireland logoCulligan Ireland

Service Operations Support

Clondalkin, Leinster, Ireland · On-site

$30k–$32k/yr

Entry level

Job title: Service Operations Support Contract Type: 1 Year Fixed Term Contract Location: Ballymount, Dublin 12 Salary: €30,000 - 32,000 per annum, paid monthly At Culligan, we believe that cleaner, healthier water can h…

Skills: Administrative Support, Compliance Management, Operations Support, Record Keeping, Microsoft Excel

Culligan Ireland logo

Customer Service Representative

Culligan Ireland

Claregalway, Athenry-Oranmore Municipal District, Ireland • Hybrid

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Entry level

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  • Full-time
  • Company Pension Scheme, Shopping discounts with Perks at Work, 24hrs access to EAP, Volunteering Day, Employee support network, Mental health assistance
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

Act as the first point of contact for customers to provide support and resolve issues regarding water treatment services. Responsibilities include managing service bookings, coordinating with field technicians, and maintaining accurate CRM records.

Requirements

Candidates should have experience in customer service and familiarity with CRM systems or Microsoft Office. A positive attitude and the ability to work in a fast-paced environment are essential, with water industry experience being desirable.

Full job description

Job title: Customer Service Representative

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €30,000 per annum, paid monthly

Culligan Home Ireland, a leader in the water treatment, is seeking a customer-focused and reliable Customer Service Agent to join our growing team. In this vital role, you will be the first point of contact for our customers, providing outstanding support and assistance across our range of water treatment services and solutions. You’ll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction.

If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.

Core role and responsibilities:

  • Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
  • Manage service bookings and product orders, including routing vans and coordinating with field technicians.
  • Process customer accounts, update records, and ensure accurate data entry.
  • Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
  • Promote and upsell appropriate services and products where relevant.
  • Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
  • Maintain high standards of documentation and CRM system use.
  • Contribute ideas to improve processes and customer satisfaction metrics.
  • Meet individual and team KPIs related to response time, resolution quality, and service accuracy.
  • Excellent communication skills
  • Familiarity with CRM systems and/or Microsoft packages
  • Experience in customer service or related field.
  • Ability to work in a fast paced environment
  • Postive attitude and a passion for helping others
  • Experience in the water/service industry is desirable
  • Monday-Friday working pattern
  • Hybrid Working Model
  • 23 Day's Annual Leave
  • Company Pension Scheme
  • Shopping discounts with Perks at Work
  • 24hrs access to EAP
  • Volunteering Day
  • Employee support network and mental health assistance
  • Opportunity for career progression

Related keywords

Water TreatmentCRMMicrosoft OfficeCustomer SupportService CoordinationKPIsData EntryUpsellingCustomer SatisfactionField Technician Coordination

About Culligan Ireland

LinkedInVisit site
Industry
Food and Beverage Services
Company size
5,001-10,000 employees
Headquarters
Dublin, Dublin
LinkedIn followers
3,325

At Culligan we are committed to creating a better, more sustainable world. It shapes everything we do. It defines our purpose, our values, and who we are as a company. We supply a wide range of products and services for all sectors across Ireland.

Offices: Merrywell Business Park, Unit C1, Dublin, Dublin 12, IE

View all jobs at Culligan Ireland

About Culligan Ireland

LinkedInVisit site
Industry
Food and Beverage Services
Company size
5,001-10,000 employees
Headquarters
Dublin, Dublin
LinkedIn followers
3,325

At Culligan we are committed to creating a better, more sustainable world. It shapes everything we do. It defines our purpose, our values, and who we are as a company. We supply a wide range of products and services for all sectors across Ireland.

Offices: Merrywell Business Park, Unit C1, Dublin, Dublin 12, IE

View all jobs at Culligan Ireland

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