Full Time, Specific Purpose Contract Here at Three, we’ve done things differently since day one. We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of …
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Skills: Retail sales, Customer service, Communication skills, Technology interest, Problem-solving
Navan, The Municipal District of Navan, Ireland · On-site
$30k–$32k/yr
Entry level
Salary Range: €30,050.00 - 32,280.00 €15.41 per hour, plus generous individual sales commission (OTE) Permanent Full Time role (37.5 hours per week) At Three, our Retail Associates create exceptional customer experiences…
Salary Range: €16,027.00 - 17,216.00 €15.41 per hour, plus generous individual sales commission (OTE) Part time, permanent role (20 hours per week) At Three, our Retail Associates create exceptional customer experiences …
Salary Range: €16,027.00 - 17,216.00 €15.41 per hour, plus generous individual sales commission (OTE) Part time, permanent role (20 hours per week) At Three, our Retail Associates create exceptional customer experiences …
Salary Range: €16,027.00 - 17,216.00 €15.41 per hour, plus generous individual sales commission (OTE) Part time, permanent role (20 hours per week) At Three, our Retail Associates create exceptional customer experiences …
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Here at Three, we've done things differently since day one. We take the script and rip it up. We are a big-hearted, energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we op…
Here at Three, we've done things differently since day one. We take the script and rip it up. We are a big-hearted, energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we op…
Here at Three, we’ve done things differently since day one. We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we oper…
Salary Range: €30,050.00 - 32,280.00 €15.41 per hour, plus generous individual sales commission (OTE) Permanent Full Time role (37.5 hours per week) At Three, our Retail Associates create exceptional customer experiences…
Salary Range: €30,050.00 - 32,280.00 €15.41 per hour, plus generous individual sales commission (OTE) Permanent Full Time role (37.5 hours per week) At Three, our Retail Associates create exceptional customer experiences…
Salary Range: €30,050.00 - 32,280.00 €15.41 per hour, plus generous individual sales commission (OTE) Permanent Full Time role (37.5 hours per week) At Three, our Retail Associates create exceptional customer experiences…
Skills: Customer Service, Sales, Communication Skills, Problem Solving, Negotiation
Salary Range: €30,050.00 - 32,280.00 €15.41 per hour, plus generous individual sales commission (OTE) Permanent Full Time role (37.5 hours per week) At Three, our Retail Associates create exceptional customer experiences…
Skills: Customer Service, Sales, Communication Skills, Problem Solving, Negotiation Skills
Senior Legal Counsel Be part of something exciting. At Three, we’re all about challenging what’s possible, finding smarter, faster and more agile ways to connect people and technology. Our Legal & Regulatory team plays a…
Salary Range: €16,027.00 - 17,216.00 €15.41 per hour, plus generous individual sales commission (OTE) Permanent Part Time role (20 hours per week) At Three, our Retail Associates create exceptional customer experiences w…
Skills: Customer Service, Sales, Communication Skills, Problem Solving, Negotiation
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Full-time, Temporary
Flexible working, Competitive salary, Commission structure, Pension contribution, 25 days holidays, Annual leave buy or sell
Posted 1d ago
~40 hrs/week
Responsibilities
The Business Account Manager is responsible for building strategic relationships with mid-market customers to drive growth and minimize churn within the Connected Solutions portfolio. They will lead a consultative sales approach, manage account development plans, and collaborate with technical teams to deliver ICT solutions.
Requirements
Candidates must have a proven track record in account management, retention, and ICT solution sales, along with strong commercial acumen. Experience in building relationships at the C-suite level and proficiency in Salesforce are essential for this role.
Full job description
Full Time, Specific Purpose Contract
Here at Three, we’ve done things differently since day one.
We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new opportunities and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.
Join us as a Business Account Manager
Passionate that the customer should be at the heart of the business?
Fancy a chance to make that happen in a young organisation which is dynamic
and changing the rules of the game? As a Business Sales Account Manager with Three you will have the
responsibility of building long lasting strategic relationships with our mid-market
business customers. Your focus will be on building customer loyalty, minimising churn and driving growth across Three's Connected Solutions portfolio.
Fostering a strategic account management approach, through
deeply understanding of your customers and their needs, you the business account
manager will work collaboratively with the wider business team and pave the way
with a consultative sales approach. Retention and revenue protection are key
with a focus on revenue growth in line with Three’s Connected Solutions
targets.
What else it involves
Build strong relationships with key contacts within your dedicated account base, through quarterly reviews ,gaining a deep understanding of your customers business needs.
Apply a strategic account management approach to build trusted partnerships, align solutions to customer’s goals and drive sustainable business growth.
Foster and nurture executive and C-Suite relationships through executive reviews, strategic networking and proactive stakeholder engagement.
Demonstrate broad ICT expertise and have strong retention skills
Meet and exceed set monthly and quarterly business retention and growth targets and objectives by identifying, qualifying, and quantifying opportunities and implement actions plans to achieve.
Design and develop a contact strategy plan ensuring every customer is engaged with at least once a quarter.
Works closely with technical specialists and solution architects to develop customer-focused ICT solutions that deliver measurable business value
Work closely with the sales channels to ensure a smooth handover of new accounts fostering a great customer experience from day one.
Liaise with your colleagues in the Contact Centre operation to deliver an end to end first class business customer experience with Three, in order to build a lifecycle management program to maximise customer retention and minimise churn.
Ensure that Customer Satisfaction targets are achieved on a continuous basis.
Work with support teams and building relationships with your virtual teams to ensure all customer impacting issues/experiences are relayed to the relevant departments to take action to resolve.</span></li><li><span> </span><span>Ensuring internal systems such as Salesforce is kept up to date for accurate forecasting, reporting and facilitating support teams queries faster.</span></li><li><span> </span><span>Prepare weekly reports for management in line with monthly and quarterly target metrics.</span></li><li><span> </span><span>Keep informed of technical developments, industry trends, competitor activities working closely with the Three ICT specialist on your team to deliver Vs monthly 3CS targets.</span></li><li><span> </span><span>Design and implement an Account development plan for each account detailing its growth potential.</span><br /><strong></strong></li></ul><p><strong>Skills we're looking for</strong><br /><span></span></p><ul><li><span>Proven track record in account management, retention skills and ICT solution sales.</span></li><li><span> </span><span>Negotiation skills and the ability to reach agreement between internal teams such that the</span><br /><span>objective is achieved.</span></li><li><span> </span><span>Experienced in communicating and building strategic relationships at C-suite and senior stakeholders.</span></li><li><span> </span><span>Strong ICT knowledge with solid understanding of Three’s Connected solutions and industry technology trends.</span></li><li><span> </span><span>Able to think commercially and develop business justifications.</span></li><li><span> </span><span>Consultative and collaborative sales approach.</span></li><li><span> </span><span>Ability to work successfully in a wider team, engaging key stakeholders to ensure success.</span></li><li><span> </span><span>Strong commercial acumen.</span></li><li><span> </span><span>Self-motivated with ability to be proactive and show initiative.</span></li><li><span> </span><span>Retention Management experience within mobile and 3CS(ICT) operations.</span></li><li><span> </span><span>Ability to work remotely and ensure all follow up is carried out in a timely manner and</span><br /><span>to the satisfaction of the customer.</span></li><li><span>Motivated</span><span> to see projects and customer requests through to completion.</span></li><li><span> </span><span>Capable of resolving general customer issues and knowing when and who to escalate to in the business to ensure high levels of customer satisfaction.
Benefits of Working at Three
Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based).
Annual Leave buy or sell (buy or sell up to 5 days AL each year)
Healthcare Insurance through our flexible benefits programme
Life assurance, phone & laptop, subsidized canteen
Access to learning & development
Free on-site parking
There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs
At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [email protected] Apply now at Three, a Phenomenal career awaits!
Three is Ireland’s largest mobile telecommunications provider with 48.4% market share and 4.9 million customers (as of December 2024).
At Three we strive to provide our customers with a better-connected life through meaningful products, best in class service and a connected network experience.
Our network is built for data; with over 94% 5G coverage and 99% 4G coverage.
Three has over 1,300 employees throughout Ireland, with our head office in Dublin, our Customer Experience Centre in Limerick where our award-winning team supports over 1.7 million customers every year, and more than 60 retail stores nationwide.
Three has to date invested over €2 billion in building our business in Ireland. This includes a €1.1 billion investment in upgrading and expanding our network and IT infrastructure, delivering a cutting-edge experience for both our customers and our employees.
Annually, Three continues to invest over €100 million into our network to ensure we continue to deliver the best experience and service for our customers.
Our Parent Company
CK Hutchison
Three is owned by CK Hutchison Holdings (CK Hutchison). CK Hutchison is a renowned multinational conglomerate committed to innovation and technology with businesses spanning the globe. With operations in about 50 countries/markets and over 300,000 employees worldwide, CK Hutchison has four core businesses - ports and related services, retail, infrastructure and telecommunications.
Offices: 28/29 Sir John Rogerson's Quay, Dublin , County Dublin Dublin 2, IE
Three is Ireland’s largest mobile telecommunications provider with 48.4% market share and 4.9 million customers (as of December 2024).
At Three we strive to provide our customers with a better-connected life through meaningful products, best in class service and a connected network experience.
Our network is built for data; with over 94% 5G coverage and 99% 4G coverage.
Three has over 1,300 employees throughout Ireland, with our head office in Dublin, our Customer Experience Centre in Limerick where our award-winning team supports over 1.7 million customers every year, and more than 60 retail stores nationwide.
Three has to date invested over €2 billion in building our business in Ireland. This includes a €1.1 billion investment in upgrading and expanding our network and IT infrastructure, delivering a cutting-edge experience for both our customers and our employees.
Annually, Three continues to invest over €100 million into our network to ensure we continue to deliver the best experience and service for our customers.
Our Parent Company
CK Hutchison
Three is owned by CK Hutchison Holdings (CK Hutchison). CK Hutchison is a renowned multinational conglomerate committed to innovation and technology with businesses spanning the globe. With operations in about 50 countries/markets and over 300,000 employees worldwide, CK Hutchison has four core businesses - ports and related services, retail, infrastructure and telecommunications.
Offices: 28/29 Sir John Rogerson's Quay, Dublin , County Dublin Dublin 2, IE