Customer Service & Support Jobs in Dublin, Ireland (Now Hiring) — 952 open — Page 3

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the role

Fivetran + dbt Labs is building data pipelines to power the modern data stack for thousands of companies.

We're looking for a Manager to lead and grow our Customer Solutions Architect (CSA) function within the Field Engineering team in EMEA, driving expansion and retention across our Commercial and Enterprise books. You will manage a team of CSAs responsible for the post-onboarding strategic technical ownership of Fivetran + dbt Lab’s most important customers from initial engagement through ongoing adoption, workload expansion, and long-term revenue growth.

This role sits at the intersection of technical depth, commercial impact and strategic excellence. You will ensure customers realise expanding value from Fivetran + dbt Labs through structured workload-based engagement, foster and evangelise a culture of proactive, data-driven customer ownership across the Revenue Org, and lead initiatives alongside senior stakeholders that continue to mature the CSA function both in-region and globally.

This is a full-time position based remotely out of Ireland. Whilst all Solution Architect positions are remote, we encourage being in the office where possible. Furthermore, our SAs also do their best to be onsite with customers in-person; travel therefore is optional but encouraged.

This position will report into the EMEA Director of Customer Solutions Architecture, working alongside a leadership team that encompasses a Principal CSA.

What You'll Do

As a CSA Manager, you will:

• Lead a team of Senior and Lead Customer Solutions Architects across NEMEA, DACH, and France/Benelux, ensuring high-quality post-sales technical ownership across Fivetran + dbt Lab's Enterprise portfolio.
• Own accountability for the expansion and retention outcomes across the assigned book, measured on Incremental ARR (iARR), Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), ensuring book coverage, engagement depth, and measurable outcomes across regions and verticals.
• Develop and mature the CSA function, formalising methodology, reinforcing operational discipline, and evolving the ways the team operates to scale across the Enterprise segment.
• Partner with Sales and Solutions Engineering leadership (RVPs, SE Managers, and their teams) to align the CSA motion with regional GTM priorities, ensuring the Pod (AE / SA / CSA) operates as a single account team rather than three parallel functions.
• Oversee half-yearly portfolio planning, including CSA to AE pairings, tier assignments, vertical ownership, and coverage across regional and specialist territories.
• Enable team development and growth, providing 1x1 coaching, managing career development plans (CDPs) against the CSA competency framework, and creating an environment where senior, tenured technical ICs continue to grow.
• Cultivate the operational and AI-driven stack, including the CSA Cockpit, Cowork skills, and the Account Intelligence Platform, that gives the team a proactive, data-first view of the book, and ensure the team continues to treat it as a differentiator.
• Work with partners and other GTM stakeholders to unlock cross-portfolio expansion, particularly with Snowflake, Databricks, dbt and adjacent technology partners.
• Have a signal-based mindset for identifying attrition and churn risks, using the platform and holistic data available to you to build plans alongside customer stakeholders for protecting accounts and thus protecting revenue.

What We're Looking For (Skills & Experience)

• Leadership experience in post-sales technical roles (Customer Solutions Architecture, Technical Account Management, Delivery Solutions Architecture, or equivalent), ideally within SaaS, cloud, or data integration environments.
• Strong commercial awareness, with the ability to tie post-sales technical engagement directly to measurable business outcomes (iARR, NRR, GRR).
• Technical familiarity with cloud data platforms (Snowflake, Databricks, BigQuery), data integration technologies, and modern data stack tooling (including dbt).
• Experience managing senior, tenured technical ICs, with the ability to add value beyond individual technical depth by leading through coaching, calibration, and cross-functional advocacy.
• Stakeholder management skills, capable of influencing senior cross-functional peers (Sales, Solutions Engineering, Product, Partners) and senior customer stakeholders alike.
• Data-native management style, comfortable using data and AI tooling in your own practice: pulling your own numbers, using LLMs and agent-based tools to inform decisions, and treating operational tooling (dashboards, Cockpits, Slack digests) as an input to your judgement.
• Cross-regional adaptability, comfortable working effectively across different sales cultures, languages and customer profiles within EMEA.
• Analytical mindset, with comfort in leveraging metrics to drive accountability and decision-making.
• Adaptability and growth orientation, thriving in dynamic environments and helping scale functions globally.

Nice to Have

• Knowledge or practical use of Fivetran and/or dbt. If not those tools specifically, then industry equivalents (data integration platforms such as Airbyte, Matillion, Stitch, Talend, Informatica; transformation tooling such as Coalesce, SQLMesh, or similar).