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Perform accurate customer-facing cash transactions and end-of-day reconciliations in compliance with bank policies. Support branch KPIs by providing excellent service, promoting digital channels, and identifying sales leads.
Requires a high school diploma and a minimum of 2 years of banking experience in teller or cashier roles. Candidates must have a strong understanding of cash handling and be flexible to work morning or evening shifts.
JOB TITLE
Teller (Emiratized role)
• Dubai • Onsite
JOB SUMMARY / INTRODUCTION •
Performs customer-facing cash counter transactions accurately, securely, and within agreed turnaround times, in compliance with FAB policies and regulatory requirements.
Supports the branch in delivering teller-related service KPIs — including NPS, Right First Time (RFT) in teller transactions, teller-related complaint resolution timelines, service request turnaround, and mystery shopping scores — while providing excellent customer service and promoting FAB products and services.
Transaction Processing & Operational Accuracy
Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.
Perform end-of-day reconciliation of teller cash and valuables.
Manage transactions related to manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.
Service Excellence & KPI Support
Contribute to achieving branch service KPIs, including:
NPS through friendly, professional, and efficient teller service.
Right First Time (RFT) in teller transactions — ensuring error-free processing to avoid reversals or corrections.
Service Request (SR) turnaround times for teller-related requests in line with SLA.
Complaint resolution timelines for teller-related issues, escalating where necessary.
Mystery Shopping performance by adhering to FAB service standards.
Promote FAB’s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.
Compliance & Risk Control
Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.
Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
Safeguard customer information and adhere to FAB’s Information Security Policy, including clear desk practices.
Participate in mandatory compliance and operational training.
Customer Engagement & Sales Support
Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.
Generate leads for branch sales teams through referral of potential product opportunities.
Encourage customers to migrate to higher-value programs and services.
Operational Administration
Complete all assigned reports and documentation accurately and on time.
Assist with surprise cash counts and vault audits as required.
Support the Teller Supervisor in maintaining cash limits and exchange positions.
Required Preferred / Beneficial
Minimum Qualification
High school diploma or equivalent.
Minimum Experience
Minimum 2 years’ banking experience in teller or cashier roles.
Strong understanding of cash handling, teller operations, and regulatory requirements.
Should be flexible to work in both Morning and Evening shift based on business requirement
ABOUT US •
FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises. Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates. To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward. Privacy Policy https://bit.ly/3iORn8G
Offices: Abu Dhabi, Abu Dhabi 6316, AE · Cairo, EG · Manama, BH · Sharq, KW · Muscat, OM
There are currently 1,296 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
Yes — 102 of the 1296 open customer service & support positions offer remote or hybrid work (21 remote, 81 hybrid).
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