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$26/hr–$28/hr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Company Paid Life Insurance, Short-term Disability Insurance, Long-term Disability Insurance
Posted 9d ago
~40 hrs/week
Responsibilities
The Financial Solutions Specialist delivers consultative financial solutions through in-person member interactions, including originating consumer and home equity loans. They also manage branch operations, resolve complex member issues, and serve as an informal leader within the branch.
Requirements
Candidates must have a high school diploma or equivalent and strong sales and service experience. A minimum of two years in lending and loan origination is preferred, along with proficiency in financial products and regulations.
Full job description
Job DetailsJob Location: 2001 Lincoln St #100 - Denver, CO 80202Position Type: Full TimeEducation Level: High SchoolSalary Range: $26.50 - $28.50 HourlyTravel Percentage: NoneJob Shift: DayJob Category: BankingThe Financial Solutions Specialist (FSS) is responsible for delivering consultative financial solutions through in-person member interactions, including originating consumer and home equity loan requests and supporting new account needs. This role serves as a subject matter expert in account and lending services, providing guidance to members and staff while ensuring a seamless and personalized branch experience. The FSS operates with a high degree of autonomy, managing a strong volume of member requests while supporting branch operations, resolving complex issues, and serving as an informal leader and resource in the absence of management. The FSS combines strong sales and service skills with a highly consultative approach to deliver an elevated, relationship-focused experience for prospective and existing members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lives CCU’s service standards and core values: Be the Advocate. Embrace Curiosity. Be Compassionate. Responsible for all incoming branch requests (member walk-ins and referrals) for new accounts, consumer loans, and new member onboarding, ensuring timely, accurate, and seamless service. Maintain expert knowledge of the credit union’s products and services. Deliver a highly consultative sales experience by actively identifying member needs, recommending tailored financial solutions, and cross-selling relevant products and services to deepen member relationships. Conduct thorough member interviews to gather financial information, understand borrowing needs, and guide members through available loan and account options. Educate members on loan products, application requirements, terms, and next steps, setting clear expectations throughout the process. Collect initial supporting documentation as needed and ensure applications are complete and decision-ready before submission to processing and underwriting teams. Manage a high volume of applications and member interactions with strong efficiency, organization, and attention to detail. Communicate loan decisions clearly and professionally, including explaining denials with empathy and providing guidance to help improve future eligibility. Partner closely with processing, underwriting, and closing teams to ensure a seamless handoff and efficient member experience. Consistently meet or exceed production and performance goals, including application volume, funded loan volume and cross-sell expectations. Deliver a high-quality onboarding experience for new members, ensuring awareness and adoption of relevant products, services, and digital tools. Serve complex member needs including establishing and servicing IRAs and specialty accounts. Complete credit union’s sales activities including but not limited to member outreach for campaigns, book of business reviews, and new member onboarding. Serve as a resource within the branch with the ability to handle member escalations and service exceptions, in the absence of management. Assist with in-person loan closings. Support organizational growth by contributing to sales initiatives, promotions, and business development efforts. Maintain compliance with all credit union policies and applicable local, state, and federal regulations, including BSA/AML, OFAC, and Fair Lending requirements. Perform other duties as assigned.
KNOWLEDGE, SKILL, AND ABILITY
Demonstrates a high level of professionalism, discretion, and diplomacy when handling sensitive member information and complex financial needs. Builds and maintains strong relationships with members, coworkers, and external partners through communication, trust, and exceptional service. Demonstrates sales acumen and the ability to identify opportunities, recommend financial solutions, and deepen member relationships. Strong written and verbal communications skills with the ability to convey information clearly. Thorough knowledge of consumer lending principles, lending regulations, underwriting considerations, and credit union lending policies and procedures. Thorough knowledge of lending and deposit products and credit union lending policies. Demonstrate strong interpersonal skills, professionalism, and adaptability in a fast-paced, high-volume environment. Must be able to work independently and prioritize workload. Strong organizational and problem-solving skills with a high level of accuracy and attention to detail. Bilingual in English and Spanish is preferred.
EDUCATION, FORMAL TRAINING, AND EXPERIENCE
High school diploma, GED, or equivalent training/experience. Minimum of two years lending and loan origination background preferred. Experience opening and servicing deposit accounts, including specialty accounts, preferred. Sales, relationship building, and member service experience required.
WORK ENVIRONMENT/PHYSICAL ACTIVITES
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties, the employee is regularly required to use hands to finger, handle, or feel and talk and hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel or crouch.
Additional InformationENEFITS
This position is eligible for the following benefits:
Medical/Dental/Vision Insurance
Company Paid Life, Short-term Disability, and Long-term Disability Insurance Voluntary Life, Hospital Indemnity, Accident, and Critical Illness Insurance 401k Employer Contributions & Match Annual Profit Sharing funded into the 401k Tuition Reimbursement (Max $5,250.00/annually)
Paid Time Off
Company Paid Holidays
Work-Life Balance and Flexible Work Schedules
Cross-Training and Career Development Opportunities
Colorado Credit Union was chartered in 1973 when about 35 Johns Manville employees gathered their funds together and started the credit union, a member owned financial cooperative. We grew rapidly, serving only employees, retirees and family members of Johns Manville. In 1998, we decided to open our membership to other employer groups and associations, realizing the need to grow and help more people with their finances.
We changed our name from Johns Manville Credit Union to Colorado Credit Union in 2005, to better reflect our diverse membership. We continue to be the bank of choice for the majority of Johns Manville employees and retirees. We've also become the primary financial institution for thousands of other people as well.
Colorado Credit Union has nearly the highest ratio of assets and loan balances per member of any credit union our size in the U.S. We help many people with their borrowing needs as well as helping people accumulate wealth with our outstanding savings products.
Offices: 10026 W San Juan Way, Ken-Caryl, Colorado 80127, US · 717 17th Street, Denver, Colorado 80202, US · 2380 E. Bridge Street, Brighton, Colorado 80601, US
How many Customer Service & Support jobs are open in Denver, CO right now?
There are currently 3,362 open customer service & support positions in Denver, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Denver, CO?
Companies currently hiring include Kroger, Sage Hospitality, Starbucks, Allied Universal, Denver Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Denver, CO?
Yes — 439 of the 3362 open customer service & support positions offer remote or hybrid work (163 remote, 276 hybrid).
How do I apply for Customer Service & Support jobs in Denver, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.