Customer Service & Support Jobs in Denver, CO (Now Hiring) — 2,711 open — Page 40

Description

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we provide comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—to individuals and families throughout the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives, including your own, STRIDE is the place for you.

Schedule: 4x10s: 7:00AM - 5:30PM

Work Location: Oneida Clinic 

Pay: We offer a competitive hourly range of $21.59 - $27.19 for Non-Certified Medical Assistants and $22.59 - $28.19 for Certified Medical Assistants, depending on your experience. 

General Purpose: Under general supervision, the Medical Assistant assists nurses, providers, and care navigators to support patient-care related functions. Medical Assistants are a critical and valued part of STRIDE’s care team. This role may be required to travel to other clinics for coverage, as needed. When necessary and after appropriate training/competency validation, the Medical Assistant may perform front-office functions including, but not limited to registering/checking-in patients, obtaining co-pay, obtaining consent, working registration error queues, and other duties as assigned by the Front Desk supervisor or Business Operations. 

Essential Duties/Position Responsibilities:

• Performs examination, diagnostic, and treatment room procedures within scope of practice and in accordance with organization policies, procedures, and workflows. 
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations; appropriately responding to emergency codes; communicating safety issues/concerns timely and appropriately.
• Maintains patient care and non-patient care records in a confidential, accurate, and timely manner.
• Prepares paperwork for provider signature by completing as much information as possible before submitting to provider. 
• Escalates patient/customer concerns to professional/licensed staff when appropriate. 
• Performs opening and closing lab procedures including quality control, autoclaving, and packaging of instruments.
• Examples of routine work/tasks include but are not limited to: coordinating a pre-visit planning session (i.e. huddle), rooming patients in preparation for their visit, pre and post visit patient care in accordance with STRIDE policies, performing “Nurse” or “Medical Assistant” visits for specimen collection or protocolized care, scheduling internal/external patient appointments, instructing/educating patients on topics appropriate to scope, maintaining adequate inventory of supplies and notifying clinic leader when supply ordering is required. 
• Registers, checks-in, and checks-out patients for all services.
• Collects and uploads all necessary documentation and consents.
• Promptly and accurately updates patient records including financial and demographic information.
• Collects copayment and account balances at time of service.
• Completes annual competency assessment. 
• Adheres to professional standards, policies/procedures, federal, state, and local requirements, accreditation standards.
• Updates job knowledge by participating in educational opportunities.
• Other duties as assigned.

Non-Essential Duties/Responsibilities

• Attends all staff meetings and all other meetings as assigned.

Requirements

STRIDE Values

• Community: All are welcome at STRIDE – our patients are the center of our work.
• Trust: Our patients feel safe, empowered, and supported.
• Value: We respond to patients’ needs by providing effective, affordable care.
• Compassion: We treat patients with kindness, empathy, and dignity.

Education and Experience:

Required Qualifications:

• High School diploma or GED
• Active Basic Life Support (BLS) certification and CPR certification.
• Completion of an accredited Medical Assistant (MA) program with a certificate of completion

Preferred Qualifications (not required):

• Certified Medical Assistant (CCMA, CMA, or RMA) certification preferred
• Bilingual language proficiency highly preferred.
• One year of back-office medical assistant experience or demonstrated proficiency in clinical support duties preferred.

Skills & Expertise

• Ability to interact positively and build rapport with patients, coworkers, and external contacts.
• Ability to work independently in a manner that ensures accuracy and efficiency.
• Ability to respond to the needs and concerns of STRIDE’s diverse patient population.
• Ability to travel to other clinics for coverage, as needed.
• Excellent Customer Service skills including ability to defuse upset customers.
• Proficiency in a variety of software including but not limited to the internet, Microsoft 365 applications, and Electronic Health Records (EHR).

Pay Information: 

We offer a competitive hourly range of $21.59 - $27.19 for Non-Certified Medical Assistants and $22.59 - $28.19 for Certified Medical Assistants, depending on your experience. This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 90-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community!

Why STRIDE?

Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including:

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

Tools you’ll use

Computer, printer, multi-line telephone systems, fax machine, copy machine, Microsoft Office Outlook, EHR, autoclave, centrifuge, hemocoel, glucometer, nebulizer, EKG machine, pulse oximeter, oxygen cylinder, spirometry, stethoscope, blood pressure cuff, waived and moderate complex lab test kits, fetal doppler and electronic thermometer.

Working Environment and Physical Activities

Office environment within a clinical setting. Enters data into computer programs via computer, mouse and keyboard. Moves/transports objects up to 25 lbs frequently and up to 75 lbs. occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making.

STRIDE conducts background checks, including criminal history, education, license and certification. 

STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed.

Health and Safety Commitment:

To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.

Application submission closing date: Applicants will be considered until the position is filled.