City of Westminster, England, United Kingdom · On-site
Entry level
Front of House Leader Part time 20 hours per week Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfe…
Skills: Team leadership, Coaching, Mentoring, Customer service, Conflict resolution
City of Westminster, England, United Kingdom · On-site
Entry level$312M raised
We are thrilled to present a unique opportunity for a Permanent Front of House Representative to be based onsite at a prestigious Government Establishment in Central London. Working Hours/Salary: 36.25 hours per week. Ro…
City of Westminster, England, United Kingdom · On-site
Mid level
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Skills: Luxury retail, Product knowledge, Customer service, Sales, Communication skills
Liberty
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City of Westminster, England, United Kingdom · On-site
Mid level
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
Mid level
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City of Westminster, England, United Kingdom · Hybrid
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City of Westminster, England, United Kingdom · On-site
Mid level
Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 11 of our own shops in E…
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City of Westminster, England, United Kingdom · On-site
Mid level
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Skills: Leadership, Team motivation, Customer service, Coaching, Operational management
City of Westminster, England, United Kingdom · On-site
Entry level
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City of Westminster, England, United Kingdom · On-site
Senior$6.3B raised
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City of Westminster, England, United Kingdom · On-site
Entry level$5.2B raised
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City of Westminster, England, United Kingdom · On-site
$9/hr–$13/hr
Entry level
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City of Westminster, England, United Kingdom · On-site
Mid level$23M raised
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City of Westminster, England, United Kingdom · On-site
Entry level$649M raised
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City of Westminster, England, United Kingdom · On-site
Mid level
Duty Manager Covent Garden | Fitness and Wellbeing Club | Permanent | Part time Up to £29,164 pro rata, depending on experience 32 hours per week Nuffield Health is the UK’s largest Healthcare Charity. We’re here to do i…
Skills: Sales, Customer service, Communication, Leadership, Health and safety
City of Westminster, England, United Kingdom · On-site
Senior
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who…
Event Communications Executive - Fixed Term Contract
City of Westminster, England, United Kingdom · Hybrid
Entry level
Event Communication Executive (4 Month FTC) Location: Hybrid (2 office day per week) + international travel might be required subject to requirements Type: Full-Time/Fixed Term Contract (4 Months) Department: Customer De…
City of Westminster, England, United Kingdom · On-site
Entry level
About us Making shoes, quality ones, is not an easy task. They are a complex product that require over 120 processes to put together. We know how to blend fashion seamlessly with fit and quality to create that unique fee…
City of Westminster, England, United Kingdom · On-site
Entry level
Reporting to the Store Manager, Sales Associates will ensure a high level of customer satisfaction and be a standout brand ambassador for REPRESENT. 1 x Part-time role available. 7.5 hours weekend and evening availabilit…
Skills: Customer service, Brand representation, Sales, Product knowledge, Personal shopping
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Part-time
28 days annual leave, Pension scheme, Life Assurance, Virtual GP, Healthcare cash plan, Free food and drink
Posted 7d ago
Apply by Aug 19
~20 hrs/week
Responsibilities
The Front of House Leader is responsible for coaching and mentoring the shop team to maintain high standards and exceptional customer service. They actively manage shop operations, including team performance, profit protection, and hands-on support during busy periods.
Requirements
Candidates should be passionate, hardworking individuals with a focus on driving team performance and delivering great energy. The role requires a people-oriented leader who can maintain high standards while fostering a positive and inclusive shop environment.
Full job description
Front of House Leader
Part time 20 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Retail Unit 2 (formerly known as Unit 35), tube level, 31 London St & 128 to 142 Praed Street, London W2 1DL GBR
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of HouseLeaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
Bring your passion: share our passion for exceptional customer service.
Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
Hourly rate is £15.35 (inclusive of mystery shopper bonus)
After initial training, earn an extra £5 per hour for any shift started between 3-5am
28 days annual leave (pro-rata if you're part-time)
Pension scheme
Life Assurance at 3x annual salary & virtual GP
Healthcare cash plan
Free food and drink while you’re working
And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
Loyalty award after 5, 10, 15, 20 years’ service
Regular rewards and recognition for amazing standards
Access marketplace discounts on shopping, travel, fitness, dining, tech and more
Flexible working hours, means you have the time to do what’s important to you
Comfy free shoes to wear on shift
We also offer
Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications –apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
Happy Teams Happy Customers
Amazing Standards Every day
Never Standing Still
Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Related keywords
RetailFront of HouseLeadershipCustomer ServiceHospitalityTeam ManagementCoachingMentoringProfit ProtectionOperational StandardsFood and BeverageApprenticeshipProfessional DevelopmentDiversity and InclusionPret Foundation
Founded in 1986 in London, Pret A Manger set out with a simple mission – to create handmade food that you couldn’t find anywhere else. What started as a small shop has grown into an international business, with hundreds of shops across the world, serving millions of customers every year.
As Pret continues to evolve as a dynamic, customer-focused business, we remain true to our roots – freshly preparing our food in shop kitchens throughout the day with high-quality ingredients, brewing organic coffee, and maintaining a deep commitment to sustainability.
Our people are at the heart of our success. We believe in being kind, being generous, and being honest – values that shape everything we do. It’s why, at the end of each day, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.
We welcome passionate, hardworking, wonderful people (like you!) who bring energy and enthusiasm to their work, and we give them the chance to shine. Pret is a place full of opportunities to grow, whether it’s through training, career progression, or the many ways we come together to give back.
Join us, and be part of something truly special.
Offices: Verde, 10 Bressenden Place, London, London SW1E 5DH, GB · 853 Broadway, 7th Floor, New York, New York NY10003, US · 106 rue la Boetie, Paris , 75008, FR
How many Customer Service & Support jobs are open in City of Westminster, United Kingdom right now?
There are currently 307 open customer service & support positions in City of Westminster, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Westminster, United Kingdom?
Companies currently hiring include Greene King Brewery, Harrods, Oetker Hotels, NEXT PLC, BaxterStorey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Westminster, United Kingdom?
Yes — 41 of the 307 open customer service & support positions offer remote or hybrid work (4 remote, 37 hybrid).
How do I apply for Customer Service & Support jobs in City of Westminster, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.