City of Westminster, England, United Kingdom · On-site
About the Role This will be a 12-18 month contract role. As Contract Renewal Manager, you will lead a customer-facing role responsible for managing a portfolio of customer contracts approaching expiry and driving the end…
Skills: Contract management, Commercial acumen, Negotiation, Revenue management, Customer retention
Clichy, Ile-de-France, France · On-site
About the Role As Project Manager, you are responsible for the safe, compliant, and efficient delivery of data centre development and fit‑out projects at Global Switch. You manage projects end to end, ensuring delivery t…
Skills: Project Management, Data Centre Development, Construction Management, Safety Compliance, Contract Management
Greater London, England, United Kingdom · On-site
About the Role As Construction Manager, you will take ownership of delivering complex capital projects at site level, ensuring full alignment with group standards and strategic objectives. You will lead the end-to-end de…
Skills: Construction Management, Project Delivery, M&E Integration, Contractor Management, Procurement
Singapore, Singapore, Singapore · On-site
About the Role As Project Controller, you play a key role in supporting the planning, delivery, and governance of construction and group projects across Global Switch. The role ensures that project schedules, costs, docu…
Skills: Project Scheduling, Cost Control, Financial Reporting, Stakeholder Management, Project Governance
Amsterdam, North Holland, Netherlands · On-site
About the Role As Site Project Manager, you will be responsible for the planning, coordination, and delivery of site-based projects across a flagship data centre. You will oversee the execution of infrastructure upgrades…
Skills: Project Planning, Stakeholder Management, Risk Assessment, Budget Management, Contractor Management
Singapore, Singapore, Singapore · On-site
About the Role As Engineering Manager, APAC, you will support the Engineering Director in leading the implementation of the team’s responsibilities at a regional level and provide line management for Principal Delivery E…
Skills: Data Centre Design, Infrastructure Integrity Assessment, CAPEX Management, Total Cost of Ownership, CFD Analysis
Frankfurt, Hesse, Germany · On-site
About the Role As Technical Services Manager, you will lead the safe, reliable, and high-performing operation of critical engineering infrastructure, ensuring 24/7 service resilience and alignment with Global Switch’s op…
Skills: HV/LV Systems Management, Critical Infrastructure Operation, Technical Incident Management, Resource Planning, Regulatory Compliance
Clichy, Ile-de-France, France · On-site
We are building a talent pipeline of experienced Facilities Shift Managers across our global data centre portfolio and welcome expressions of interest from professionals looking for their next opportunity. Opportunities …
Skills: Facilities Management, Critical Infrastructure Operations, Incident Response, Preventative Maintenance, Safety Compliance
City of Westminster, England, United Kingdom • On-site
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The Contract Renewal Manager will lead the end-to-end renewal process for a portfolio of customer contracts to maximize revenue and ensure retention. They will collaborate with internal teams such as Legal, Finance, and Sales to negotiate commercial terms and mitigate business risks.
Candidates must have proven experience in managing customer contract renewals and possess strong commercial acumen regarding pricing and risk. The role requires excellent communication and negotiation skills to build lasting relationships with key customer stakeholders.
This will be a 12-18 month contract role.
As Contract Renewal Manager, you will lead a customer-facing role responsible for managing a portfolio of customer contracts approaching expiry and driving the end-to-end renewal process. The focus is on securing timely renewals, protecting revenue, mitigating commercial risk, and sustaining strong customer relationships, all while staying aligned to the organisation's commercial strategy. You will work closely with customers and the wider Commercial, Sales, Legal, Finance, Operations and senior stakeholder teams to negotiate mutually beneficial renewal outcomes that maximise commercial terms and customer retention. The role calls for strong commercial acumen and the ability to analyse, interpret and negotiate contracts while building lasting customer relationships.
Key Responsibilities:
Develop and execute renewal strategies to secure long-term customer retention and revenue maximisation.
Lead customer negotiations for an assigned portfolio of renewal opportunities.
Maintain an accurate and up to date contract renewal pipeline and forecasting process.
Review existing contractual arrangements and identify opportunities to improve commercial outcomes.
Assess pricing, profitability and risk associated with renewal opportunities.
Support the negotiation of commercial terms and conditions in collaboration with Legal and senior stakeholders.
Develop strong relationships with key customer stakeholders and decision makers to understand future requirements and business objectives.
Track and report on renewal performance, retention rates, revenue at risk and key commercial metrics.
Work closely with the wider Commercial team, Sales, Legal, Finance, Operations and Customer Service teams to support renewal activity.
About you
You’re a commercially minded relationship manager with a proven ability to retain customers, negotiate successful outcomes, and drive long-term commercial value. You thrive in customer-facing environments where balancing customer needs with business objectives is key, and you’re confident managing complex contract renewals from initial engagement through to execution.
With strong commercial acumen and a keen eye for detail, you can analyse contractual terms, assess risk, evaluate pricing structures, and identify opportunities to enhance commercial performance. You build trusted relationships with customers and internal stakeholders alike, using your communication and negotiation skills to influence decisions, resolve challenges, and secure mutually beneficial outcomes. You enjoy working proactively, using data and market insight to shape renewal strategies, forecast revenue, and protect customer retention. Analytical, organised, and solutions-focused, you can navigate competing priorities while maintaining accuracy, governance, and a high standard of customer experience.
Key Requirements:
Experience managing customer contract processing/renewals, account or commercial contracts management.
Strong commercial acumen and understanding of contract dynamics, pricing structures, commercial terms, and risk.
Ability to review, interpret, and analyse complex customer contracts and service agreements with accuracy.
Clear, confident, articulate communicator, including during in-person and phone‑based discussions.
Skilled negotiator with the confidence to lead commercial conversations with customers and internal stakeholders.
Competent in conducting basic analytics to identify trends and interpret customer account performance.
Ability to challenge assumptions constructively and anticipate risks.
About Global Switch
You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.
We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.
As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.
Your gateway to the world’s largest connectivity and cloud services
Global Switch owns and operates 4,200,000 sq ft (388,000 sq m) of exceptional large-scale, multi customer, carrier and cloud neutral data centre space across Europe and Asia-Pacific. Established in 1998 our longevity in the market place and impressive track record prove we deliver best in class solutions. Global Switch data centres are operated to a Tier III standard or higher and provide resilient and secure solutions to customers who include global system integrators, telecommunication and cloud providers, enterprises, financial institutions, government organisations, managed service providers and other hosting businesses. Delivering the right solution to our customers is central to the Global Switch service. Whether you are seeking a single rack or custom designed private suite, we have the right combination of operational and technical expertise. For further information or to contact us please visit our web site at globalswitch.com.
Offices: 2nd Floor, Nova North, 11 Bressenden Place, London, SW1E 5BY, GB · Global Switch House, 3 Nutmeg Lane, London, E14 2AX, GB · 7-9 rue Petit, Clichy Cedex, Paris 92582 , FR · Johan Huizingalaan 759, 1066 VH Amsterdam, NL · Eschborner Landstraße 110, 60489 Frankfurt am Main, Frankfurt, DE
Your gateway to the world’s largest connectivity and cloud services
Global Switch owns and operates 4,200,000 sq ft (388,000 sq m) of exceptional large-scale, multi customer, carrier and cloud neutral data centre space across Europe and Asia-Pacific. Established in 1998 our longevity in the market place and impressive track record prove we deliver best in class solutions. Global Switch data centres are operated to a Tier III standard or higher and provide resilient and secure solutions to customers who include global system integrators, telecommunication and cloud providers, enterprises, financial institutions, government organisations, managed service providers and other hosting businesses. Delivering the right solution to our customers is central to the Global Switch service. Whether you are seeking a single rack or custom designed private suite, we have the right combination of operational and technical expertise. For further information or to contact us please visit our web site at globalswitch.com.
Offices: 2nd Floor, Nova North, 11 Bressenden Place, London, SW1E 5BY, GB · Global Switch House, 3 Nutmeg Lane, London, E14 2AX, GB · 7-9 rue Petit, Clichy Cedex, Paris 92582 , FR · Johan Huizingalaan 759, 1066 VH Amsterdam, NL · Eschborner Landstraße 110, 60489 Frankfurt am Main, Frankfurt, DE
