City of Westminster, England, United Kingdom · Hybrid
$50k–$60k/yr
Stream was founded with the mission to provide fair financial tools to the everyday worker. Offered through destination employers like Greene King, Bupa, Burger King, Asda and the NHS, our award-winning platform helps ov…
Skills: Team Leadership, B2B Support, B2C Support, AI Implementation, Performance Management
City of Westminster, England, United Kingdom · Hybrid
This is a hands-on role sitting across digital marketing, CRM, delivery and customer experience. You'll support the execution of performance marketing and CRM activity, own the day-to-day management of delivery platforms…
Skills: Performance Marketing, CRM Management, Paid Media, Google Ads, Meta Ads
City of Westminster, England, United Kingdom · Hybrid
This is a hands-on support role sitting across digital marketing, CRM, delivery and customer experience. You'll support the execution of performance marketing and CRM activity, own the day-to-day management of delivery p…
Skills: Performance Marketing, CRM Management, Paid Media, Google Ads, Meta Ads
City of Westminster, England, United Kingdom · On-site
About GB News GB News launched in the UK in September 2021 with the mission of being the UK’s number one news channel by 2028. GB News is a fast-growing news channel across television, radio and online, delivering news a…
Skills: Broadcast Engineering, IP Networking, Technical Support, Fault Diagnosis, System Monitoring
City of Westminster, England, United Kingdom · On-site
Our client is a global manufacturing company, a market leader in maritime sector manufacturing marine capital equipment. To grow the organization and strengthen its engineering team in APAC region our client wants to rec…
Skills: Installation, Commissioning, Validation, Maintenance, Customer Relationship Management
City of Westminster, England, United Kingdom · On-site
The Drybar team at Harrods Knightsbridge are looking for a Stylist to join the team on a full time basis. As a Stylist at Drybar you are responsible for delivering an elevated blow dry experience from our Drybar menu. Th…
Skills: Blowout Techniques, Customer Service, Product Knowledge, Communication Skills, Time Management
City of Westminster, England, United Kingdom · On-site
Lifeguard Covent Garden FWC | Poolside | Permanent | Part Time £27,768.00 pro rata 16 hours per week At Nuffield Health, we pride ourselves on creating a safe and welcoming environment for all our members and visitors. F…
Skills: Lifeguarding, Customer Care, Emergency Response, Pool Safety, Teamwork
City of Westminster, England, United Kingdom · On-site
We are excited to offer a fantastic opportunity for a Permanent Customer Service Advisor to be based onsite in Central London. The salary is £28,050.76 increasing as training modules are completed, with the potential to …
Skills: Customer Service, Reception Management, Concierge Support, Interpersonal Skills, Call Handling
City of Westminster, England, United Kingdom · On-site
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who…
Skills: Guest Experience Management, Luxury Hospitality, Relationship Building, VIP Guest Relations, Service Delivery
City of Westminster, England, United Kingdom · On-site
Location This position is located at 28 Floral Street Covent Garden, London, , WC2E9DP United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifest…
Skills: People Management, Leadership, Business Acumen, Visual Merchandising, Operational Excellence
City of Westminster, England, United Kingdom · On-site
$28k/yr
Centre Operations Assistant Contract Type: Full Time / PermanentSalary: 28k GBPBenefits:Pension ContributionLocation: London, EnglandReports to:Operations and Compliance Manager, England and Wales Position Overview Are y…
Skills: Time Management, Planning, Attention To Detail, Salesforce, Microsoft Office
City of Westminster, England, United Kingdom · On-site
We have an exceptional opportunity to join our Le Café LPM Team at The Lanesborough! Le Café LPM La Petite Maison will officially unveil Le Café LPM in Summer 2026 at The Lanesborough, marking a new chapter for the brand…
Skills: Luxury Hospitality, Guest Relations, Attention To Detail, Food And Wine Knowledge, Customer Service
City of Westminster, England, United Kingdom · On-site
Lead Electrical Engineer 📍 London | Site-Based 🏢 Pareto FM 🕒 Full-Time About the Role Pareto FM is seeking an experienced and customer-focused Lead Electrical Engineer to join a prestigious site-based contract in Lond…
Skills: Electrical Maintenance, Team Leadership, Fault Finding, Stakeholder Management, Compliance Monitoring
City of Westminster, England, United Kingdom · On-site
$9/hr–$13/hr
SHIFTS YOU ARE APPLYING FOR: 22hrs p/w; Mon 07:00 - 13:00; Wed 07:00 - 13:00; Thu 07:00 - 13:00; Fri 07:00 - 13:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience …
Skills: Customer Service, Stock Management, Inventory Replenishment, Order Picking and Packing, Visual Merchandising
City of Westminster, England, United Kingdom · On-site
$9/hr–$13/hr
SHIFTS YOU ARE APPLYING FOR: 16.50hrs p/w; Mon 07:00 - 13:00; Fri 07:00 - 13:00; Sat 07:00 - 13:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customer…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking and Packing, Visual Merchandising
City of Westminster, England, United Kingdom · On-site
The Wellness Clinic within Harrods, is seeking a dedicated Wellness Clinic Coordinator to manage front desk operations. This luxury space unites the world’s leading remedial, aesthetic, and wellbeing specialists, attract…
Skills: Appointment Management, Customer Service, Medical Terminology, Multitasking, Discretion
City of Westminster, England, United Kingdom · On-site
About Us Our mission is simple: we want to set people free to do meaningful work. People love our software--and it turns out that people love working here too. We’ve been recognized as a “Best Company to Work For”, and w…
Skills: Lead Qualification, Prospecting, Cold Calling, Negotiation, Collaboration
City of Westminster, England, United Kingdom · On-site
We are currently recruiting for a Brand Manager to represent a globally recognised technology brand within our innovative Technology division at Harrods. Based in our iconic Knightsbridge store, this role presents a uniq…
Skills: Brand Management, Luxury Retail, Customer Relationship Management, Storytelling, Commercial Awareness
City of Westminster, England, United Kingdom · On-site
As a Sales Associate within our state-of-the-art Technology division, you’ll enjoy a package that includes a salary of £27,895 + commission, as well as access to our renowned Harrods benefits, including generous discount…
Skills: Retail Sales, Customer Experience, Product Knowledge, Visual Merchandising, Stock Management
City of Westminster, England, United Kingdom · On-site
$13/hr–$13/hr
At KIKO MILANO, being a Beauty Advisor is about more than selling makeup — it’s about creating moments, building confidence, and shaping how customers experience the brand. You are the face of KIKO, the first connection,…
Skills: Customer Experience, Sales Performance, KPI Management, Product Knowledge, Beauty Application Techniques
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Lead and develop a multi-functional support team of 10+ people, blending human expertise with AI tools to serve B2B and B2C clients. Act as the voice of the customer to influence product, engineering, and customer success decisions based on frontline insights.
Requires experience managing both B2B and B2C service functions and a proven track record of deploying AI or automation tools in a support context. Candidates must be proficient in managing customer-focused KPIs and partnering with technical product teams.
Stream was founded with the mission to provide fair financial tools to the everyday worker. Offered through destination employers like Greene King, Bupa, Burger King, Asda and the NHS, our award-winning platform helps over three million people to earn, learn, save, spend and borrow on their own terms, all in one smartphone app.
Stream is unique: VC backed and growing at scale, but with a social conscience. Some of the world's leading impact funds were our founding investors, and we operate on a social charter, which means every product and service we create must measurably improve financial wellbeing.
You’d be joining a team of over 300 passionate, ambitious people across Europe and the USA, building a category-defining product, and united by that same mission.
The Opportunity:
Stream Support is a strategic business enabler - not a cost centre. This role leads a multi-functional team of 10+ people, blending human expertise with AI-powered tooling to deliver outstanding service at scale across the UK. You will operate across both our B2B and B2C dimensions - understanding how the needs of each audience differ and ensuring your team delivers brilliantly for both.
Your role:
Lead, motivate, and develop a team of 10 or more direct and indirect reports - including Support Representatives, Senior Support Representatives
Own the team's performance dashboard - interpreting data, identifying trends, and turning insight into action
Hold regular, high-quality 1:1s focused on performance, growth, and wellbeing - creating personalised development plans that build a talent pipeline for the wider business
Ensure all agents are equipped to handle new products, processes, and regulatory requirements as they land
Conduct regular audits of written and verbal customer communications; provide constructive, actionable feedback
Stay current with AI developments in customer support; act as a champion for responsible, practical adoption within the team
Identify and drive opportunities to automate repetitive tasks, triage, and routine enquiries - freeing agents to focus on complex, high-value interactions
Act as the voice of the customer inside Stream - translating frontline insight into actionable evidence that influences decisions in Customer Success, Product, Engineering, and beyond
Essential experience
Experience working across both B2B and B2C service functions - with a clear understanding of how the needs, expectations, and communication styles of business clients and end consumers differ
Experience managing multiple functions or workstreams simultaneously - people, operations, enablement, or technical not just a single agent team
Demonstrable success in deploying or scaling AI/automation tools within a support or service operations context
Strong background in managing customer-focused KPIs and SLAs, with a data-informed approach to performance management
Experience partnering with engineering or product teams - comfortable in technical conversations and confident translating agent feedback into product insight
Desirable
ITIL Foundation (V3 or V4) or equivalent service management framework knowledge
Experience in a regulated industry (fintech, financial services, or similar)
Familiarity with tools such as Intercom, Assembled, Snowflake, or similar support/WFM/data platforms
Hybrid Working: 4 office days office time, with 1 day remote
Compensation: £50,000-60,000 base + equity
Benefits:
What will we do for you?
25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
Sabbatical scheme
Paid leave to volunteer
Private Healthcare including comprehensive mental and physical healthcare
Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth
Enjoy savings with our electric vehicle salary sacrifice scheme
Season Ticket Loan
Access to Salary Sacrifice Schemes via ThanksBen: THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value, including: Workplace nurseries, Cycle to Work, Home and Tech Scheme and more.
The best benefit of all, access to Stream!
At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.
Fair financial tools for the everyday worker.
Four million people now have access to the Stream platform through 2,000 brands - across the U.K., Europe and U.S. - making us the world's most widely-used financial wellbeing provider. Offered through major employers like Bupa, Asda, New Balance, Hilton, Burger King and the NHS, our platform helps our members to build brighter financial futures. Stream Platforms, Ltd is a B corporation, built with a social charter to provide fair financial services.
Offices: London | New York | Washington DC | Madrid, GB · New York, US · Madrid, ES
There are currently 151 open customer service & support positions in City of Westminster, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Greene King Brewery, Harrods, Oetker Hotels, Primark, NEXT PLC, among others. Browse the listings above to see every active employer.
Yes — 18 of the 151 open customer service & support positions offer remote or hybrid work (1 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
