Let's be honest. If you've worked in IT support for a while, you've probably discovered that "just a quick question" is rarely quick, and "it's probably nothing" almost always turns into something. If you enjoy solving r…
Skills: Active Directory, Azure, M365, Entra, Windows Server
About us: We are a large supermarket located in a competitive area looking for someone to join our vibrant supermarket team where your passion for customer service and coffee making can shine! We are looking for an enthu…
About us: Join our vibrant supermarket cafe team where your passion for customer service and coffee making can shine! We are looking for an enthusiastic and innovative team member who is keen to create memorable experien…
New World Durham Street Fresh Food Assistants Are you looking for a part-time position working with customers AND food? We are looking for hardworking, passionate and customer driven team players who enjoy working with f…
Skills: Customer service, Teamwork, Communication skills, Food preparation, Cooking
Christchurch, Canterbury, New Zealand · Remote Solely
Entry level
Company Description Getaway Travel Agency USA is a dynamic, Arizona-based travel agency with a global team, specializing in unforgettable vacations: from Disney adventures to luxury cruises and international getaways. We…
PAK'nSAVE Moorhouse Full time and Part time opportunities! We have some permanent full time and part time positions available in various departments in our store. Days and hours for the positions will vary but will inclu…
For over 29 years, Jaybro has been a trusted supplier to the infrastructure and construction industries across Australia and New Zealand. We provide industry-leading service, expert advice, fast delivery, and quality pro…
thl strives to hire the most qualified candidate for any job, which may include someone already employed by the Company. We invite and encourage internal applicants to apply for internal job opportunities. Please also sh…
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Entertainment Team Member - The Warehouse, Hornby (Part-Time)
Christchurch, Canterbury, New Zealand · On-site
Entry level
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Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's fi…
Position Title: KFC Team Member Department: KFC Operations Prepared By: Human Resources Location: PURPOSE OF POSITION The Team Member is responsible and accountable for performing specific tasks and duties, as assigned, …
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Food and beverage service, Customer service, Communication, Problem solving, Time management
The Public Areas Attendant will consistently provide exceptional level of service that exceeds the expectations of our guests. Whilst the below duties are specific to the role, it would be expected that on occasion, you …
Skills: Cleaning, Attention to detail, Teamwork, Customer service, Communication
Account Manager - Private Clients Aon is in the business of better decisions: With our commitment to your development, this career pathway could see you progress into various roles within the AON business. We have teams …
Are you looking for an exciting opportunity to be part of a dynamic team? thl is seeking enthusiastic individuals to join our Christchurch Rentals team as Vehicle Movement Drivers. This role is perfect for those who thri…
Skills: Vehicle movement, Customer service, Attention to detail, Communication, Multitasking
Are you looking for an exciting opportunity to be part of a dynamic team? thl is seeking enthusiastic individuals to join our Christchurch Rentals team as Vehicle Movement Drivers. This role is perfect for those who thri…
Skills: Vehicle movement, Customer service, Attention to detail, Communication skills, Multitasking
Company Description At Ballantynes, everything we do is about delivering an exceptional customer experience. That's why our people are everything to us! It's our people and the magic they perform, that brings those excep…
Looking to supplement your income by driving for us on a casual basis? We are looking for Shuttlers to help with our logistics, we have a fleet of vehicles which need to be moved around to ensure our customers get the ve…
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Levi Strauss & Co.
Part-Time Stylist
Christchurch, Canterbury, New Zealand · On-site
Entry level$551M raised
Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and e…
🟡 JOIN THE PAK'nSAVE HORNBY TEAM! 🟢 Retail Assistants & Nightfill Team Members Wanted Full-Time & Part-Time Opportunities Available At PAK'nSAVE Hornby, we're proud of our fast-paced, hardworking team who help deliver …
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Full-time
Competitive salary package, Access to Uprise coaching, Flexible hybrid working, 10 paid study days per year, Certification support, Exam fees paid
Posted 2d ago
~40 hrs/week
Responsibilities
You will act as the technical SME for assigned client environments, providing remote and phone-based support for servers, desktops, and applications. You will also collaborate with project engineers and escalation teams to maintain best-practice environments while documenting all technical activities.
Requirements
The role requires solid experience in end-user support, Active Directory, Windows Server, and cloud platforms like Azure and M365. Candidates should have a background in an MSP or multi-client environment and possess excellent communication skills to explain technical concepts effectively.
Full job description
Let's be honest. If you've worked in IT support for a while, you've probably discovered that "just a quick question" is rarely quick, and "it's probably nothing" almost always turns into something.
If you enjoy solving real problems, building trusted client relationships, and working with a team that actually has your back, you'll probably like it here.
Who we are (and why you might actually like us)
First Focus is Australia's best Managed Service Provider (MSP), with over 400 legends across Australia, New Zealand, and the Philippines. We've been growing for over 15 years, profitably, sustainably, and without turning into a corporate circus.
We're big on doing things properly. That means:
No toxic nonsense
No "figure it out yourself" management style
And no pretending burnout is a personality trait. Not saying it can't happen here, but we don't like it any more than you do and work hard to make sure our teams are properly resourced.
We hire smart people, give them proper support, and then, radical idea, let them do their jobs.
So what's this role really about?
You're not just another ticket jockey.
As a Senior Support Technician (we call this role a Client SME here), you'll be the go-to technical brain for your clients. The person they trust. The one who actually understands their environment, not just someone who Googles error messages faster than everyone else.
You'll own your client environments, solve real problems, and occasionally be the hero (modest applause optional).
Why you'll probably enjoy this
Hybrid working, because commuting every day is a personality test
Work alongside genuinely smart engineers (the good kind, not the ego kind)
Real ownership of client environments, not just "close ticket, move on"
Clear growth path, we actually promote from within
Enough variety to keep things interesting, without chaos
What you'll be doing
Providing remote and phone-based support to clients
Acting as the technical SME for your assigned environments
Supporting servers, desktops, and applications across Microsoft environments (AD, Azure, Entra, M365)
Working across cloud, backup, AV and virtualisation platforms like Hyper-V, Citrix and Veeam
Handling a mix of Level 2 and Level 3 issues across a broad tech stack
Collaborating with project engineers and escalation teams to maintain best-practice environments
Documenting everything properly (future you will be grateful) and using AI to make what you do more efficient
What you'll bring
Solid knowledge of AD replication, DNS and GPO
Strong experience in end-user support and Active Directory
Solid knowledge of Windows Server (different server roles), Azure, M365 and Entra
Exposure across infrastructure, from desktop to firewall (LAN/WAN included)
Experience working in an MSP or multi-client environment (you've seen things)
Familiarity with ticketing systems and customer service principles (ConnectWise experience is particularly valued, so if you have it, flag it to us)
Excellent communication skills, you can explain tech without sounding like a robot
A genuine desire to help people, not just close tickets
A quick note on how we work
We care a lot about how people work together. Not in a "teamwork makes the dream work" poster way, but in a practical, everyday sense.
You'll see our values in action here. We Live Curiously, Always Communicate, and Win Together. If you'd like to learn more about what that means, have a look here:
Free access to Uprise, including 1:1 coaching with qualified psychologists or counsellors
Flexible hybrid working for better work-life balance
"Never Stop Growing", 10 paid study days per year, certification support and exam fees paid
Regular internal training and access to our learning library
FastTrack mentoring program
MAD (Making A Difference) Council supporting equality, charity and environmental initiatives
Regular social events and a genuinely great team culture
The important bit (aka apply now)
If you're tired of being just another ticket number, and ready to actually own your work and grow your career, this might be your moment.
Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
Application Notice: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the New Zealand Privacy Act 2020.
Related keywords
Managed Service ProviderMSPActive DirectoryAzureM365EntraWindows ServerHyper-VCitrixVeeamDNSGPOLANWANConnectWiseTicketing system
The Managed AI, IT, and Security Services Provider for SMBs.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2003
Headquarters
Mascot, New South Wales
LinkedIn followers
40,662
Your IT provider keeps the lights on. But is it making your business faster, smarter, or more productive?
That's the difference CORE makes. It's managed IT built for the AI era, combining everything your business needs to be productive into one partnership.
What CORE includes:
✓ AI implementation (Microsoft Copilot, ChatGPT, Claude, or our multi-model platform, Hatz)
✓ Business automation and workflow design
✓ Essential 8 Maturity level 1 aligned cyber security
✓ Data governance
✓ Managed SharePoint
✓ System maintenance and monitoring
✓ IT support with same day SLAs
✓ Technical account management
✓ Training and adoption built around your actual workflows
✓ Service requests under 4 hours included
Beyond CORE, First Focus also delivers cloud and infrastructure, connectivity, unified communications, IT strategy, software development, and procurement.
Rated Australia's #1 mid-market MSP for nine years running (Cloudtango).
One of the first OpenAI Services Partner in Australia and New Zealand.
400+ staff across Australia, New Zealand, and the Philippines. Over 800 businesses and 30,000 end users supported.
Every client gets a dedicated support pod that knows your environment, and a Technical Account Manager focused on your outcomes, not commissions.
Built for businesses with 20 to 200 staff across multiple locations. If you want IT that does more than just keep things running, let's talk.
LinkedIn account team:
Melissa Hoarau – Community Manager
Lars Asveld – Digital Marketer
Unnati Tayal – Marketing Coordinator
Brendan Ritchie – Chief Growth Officer
Offices: Level 7/189 Riordan Street, Suite 1, Mascot, New South Wales 2020, AU · 179 Queen Street, Suite 2, Level 7, Melbourne, Victoria 3000, AU · Level 11, 333 Ann St, Brisbane, QLD 4000, AU · Parmelia House, Level 15/191 St George's Terrace, Perth, WA 6000, AU · 139 Quay Street, Auckland, AUK 1010, NZ
Information Technology SolutionsManaged Service ProviderIT OutsourcingIT SupportCloud ServicesIT ConsultingPrivate CloudIT StrategyManaged CybersecurityManaged IT
How many Customer Service & Support jobs are open in Christchurch, New Zealand right now?
There are currently 175 open customer service & support positions in Christchurch, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Christchurch, New Zealand?
Companies currently hiring include Foodstuffs South Island, CanaDream, Hato Hone St John, J Ballantyne & Co Ltd, KFC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Christchurch, New Zealand?
Yes — 20 of the 175 open customer service & support positions offer remote or hybrid work (6 remote, 14 hybrid).
How do I apply for Customer Service & Support jobs in Christchurch, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.