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Skills: Customer Service, Training, Coaching, Dealership Operations, Data Analysis
Chicago History Society
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$17/hr–$19/hr
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Chicago, Illinois, United States · On-site
$80k–$90k/yr
Senior
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Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behi…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$70k–$84k/yr
Full-time
bachelor degree
Posted 29d ago
~40 hrs/week
Responsibilities
Guide dealerships through the installation and growth of their Mobile Service business through coaching and mentoring. Analyze feedback and leverage data-driven insights to improve operational efficiency and customer experience.
Requirements
Requires 2+ years of customer-facing or coaching experience and the ability to travel up to 80% of the time. Candidates must be comfortable with technology and possess strong communication skills for interacting with dealership staff.
Full job description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
At MSX you’ll be shaping how dealerships deliver exceptional remote experiences, through offering Mobile Service to their customers. Mobile Service is revolutionizing the automotive industry by offering a convenient and efficient alternative to traditional dealership visits. For dealerships, it’s more than a unique offering; it is a strategic approach to stand out, boost customer satisfaction and generate new revenue streams. As a Mobile Service Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.
Make a Difference
As a Mobile Service Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase their efficiency, create new revenue streams and maximize their competitive advantage, through creating and growing their Mobile Service footprint.
This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed with new ideas and ways of doing things.
What You’ll Do
Be the expert: Guide dealerships through installation, training, and adoption/growth of their Mobile Service business.
Coach and mentor: Empower dealerships to embrace and confidently leverage Mobile Service to get the most out of it.
Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
Leverage technology: Use Remote Experience tools and data-driven insights to drive utilization and success.
Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.
Qualifications
A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights).
Confidence in communicating with all levels of dealership staff.
Experience in customer service, training, or dealership operations.
Comfort with technology, data analysis, and creating clear action plans.
A natural teaching mindset—always looking for ways to make things better.
2+ years of customer-facing or coaching/training experience.
The ability to stand for extended periods and occasional lifting of equipment while demonstrating the mobile service tools to the dealership.
Passion to make a difference and succeed.
Bonus Points If You Have
A college degree (or are currently working toward one).
Background in teaching, training, or coaching.
Experience working in fast-paced, independent roles where you set the tone for success.
Strong organizational skills and a proactive mindset.
Additional Information
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $70k to $84k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Workplace Type: Field Based
Compensation: USD 70000 - USD 84000 - yearly
Related keywords
Mobile ServiceAutomotive IndustryCustomer ExperienceRemote Experience ToolsDealership ManagementRevenue GenerationField BasedTerritory ManagementOperational EfficiencyTraining and Development
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
312,883
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation
How many Customer Service & Support jobs are open in Chicago, IL right now?
There are currently 5,152 open customer service & support positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chicago, IL?
Companies currently hiring include Dollar Tree Stores, Domino's, Starbucks, AutoZone, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chicago, IL?
Yes — 746 of the 5152 open customer service & support positions offer remote or hybrid work (230 remote, 516 hybrid).
How do I apply for Customer Service & Support jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.